Sent the wrong color TWICE!
I purchased Dark Green velvet curtains and they sent black. When I reached out to them to let them know they asked for proof that it was the wrong color. When they saw the photos, they sent a new item. BUT they ended up sending another black pair of curtains! I let them know that they had mislabled their inventory but since the tag said dark green there was nothing they could do. Even though I sent them photos of the TWO pairs of black curtains. And the label on the back says BLACK. Not only do I not have Green curtains for my bedroom, I have 2 pairs of Black curtains I can't use. Horrible Horrible Horrible!!
Dear customer , Thanks for your order and we are sorry for all the inconvenience. First of all, we are sorry for the problems with your product, please do not hesitate to contact our customer service. Due to that we can not know well the details of your order. Please is there any possible to update your order number or email address ? So that we can check the details and supply you a solution as soon soon possible. We will work on answering your questions as soon as possible and be ready to help you at any time. Best regards, kgorge.com
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