# Kikilighting 评价与评分 > 来源: OK.one — https://ok.one/review/kikilighting.com - 域名: kikilighting.com - 分类: 家居与园艺 - 综合评分: 4.3 / 5 (254 条评价) - 评分分布 5→1 星: 79% / 4% / 2% / 1% / 14% - 所在地: China · zhongshan - 数据更新: 2026-10-25 Kikilighting（kikilighting.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 254 条用户评价，属于家居与园艺分类，口碑良好。83% 的评价为 4 星及以上，14% 为 1 星；商家回复了 31% 的差评；评价主要围绕质量、客户服务。数据最后更新于 2026-10-25。 ## 最新评价(第 1/13 页) ### ★★★★★ Great customer service - Melanie · 2026-10-23 There were some problem with the delivery but the customer service answers very Quick and nice and offers us a good solutions. Happy for ordering at KikiLighting! ### ★★★★★ I received my order like told - Isa · 2026-10-17 I received my order like told. Everything was in a good packaging. Pay attention, every parts are inside and good protected. The Customer Service Team, was very helpful. I want to thank Monica for all the help. I m 100% satisfied ### ★☆☆☆☆ Never buy here - Anne · 2026-10-16 Never buy here. This dropshipper had no intention to deliver quality products. I received a moldy, rusty lamp that looks cheap. They try to make you accept a discount or pay for a very expensive return, instead of taking responsibility for their product. ### ★★★★★ Good customer service - Katharina · 2026-10-06 Good customer service ### ★☆☆☆☆ I paid £300 for a light that did not… - Amelia Storr · 2026-09-30 I paid £300 for a light that did not come with the right parts and does not function as the image suggests. The images are copied from another website. When I asked for the parts they said they were all there when they clearly were not. I asked for a full refund and they said they would only offer a partial refund for the lamp shade which came dented rather than the whole light which does not have the right parts. ### ★☆☆☆☆ Shady offers and restocking fees - Joey Wichtrup · 2026-09-21 I purchased a lamp and decided to return it. The lamp was never used and was returned in completely intact, original packaging. KiKi Lighting themselves confirmed in writing that the lamp and packaging were “completely intact and unused” and that it fully met their return requirements. However, they informed me that I would have to pay a 20% “restocking fee“. What I find particularly concerning is that their own published return policy contains contradictory statements. They also started to give shady offers, if I would keep the lamp instead. ### ★★★☆☆ Chinese products for a reasonable price... - Aion Aion · 2026-08-20 Kiki lightning is a reseller of Chinese products. You pay for what you get. We ordered in August 2026 a “Bauhaus-stijl vintage glazen hanglamp KL38 - Kleur : Blanc” (Bauhaus-style Vintage Glass Pendant Lamp KL38 - Color: Blanc). But we found out that both frosted glass lamp shades weren't flat on top. The lamps were hanging quite crooked. We send a complained to Kiki Lightning about the lamp. They said: 'To make up for our apology, we'd like to offer you a special discount—10%. Is that okay?' --- Of course not... We wanted a lamp that isn't crooked. After some time back and forth, we came to an agreement for them to send new glass lamp shades. After 1 month of waiting we finally got them. They actually are straight. I would like to thank Janice for keeping her promise. A learning tip for us... Never buy cheap Chinese lamps ever again. ### ★★★★★ The product is lovely and the customer… - G R Design Studio · 2026-08-19 The product is lovely and the customer service team have been great ### ★★★★★ Gorgeous and great build quality - Luís Martinho · 2026-08-04 We were a bit skeptical because we didn't know the brand, but the experience was great. The delivery was fast, the build quality was higher than expected, and we loved how it looks in our dining room! ### ★★★★☆ Responsive customer service - LLM · 2026-07-28 Customer service were very quick to respond to my email about an error made in my order and we found a good solution. Overall a good experience. ### ★★★★★ My parcel was unfortunately returned… - Nele ter Veen · 2026-07-25 My parcel was unfortunately returned and the customer service immediately contacted me and helped me out so I could still get my beautiful lamps. I would 100% recommend this shop. ### ★★★★★ Even though I had a problem with the… - Thiago Carneiro · 2026-07-24 Even though I had a problem with the product, the customer service was really helpful and made the whole difference to replace parts and solve my problem ### ★☆☆☆☆ Zero response - Mark · 2026-07-20 So far zero communication back from Kiki lighting customer care (10 days in waiting). Waiting for a product that, judging by all one star reviews on trustpilot, probably is going to be a low quality product (if it even arrives). Should have read the trust pilot reviews before impulse buying! ### ★★★★★ We are extremely happy with Kiki… - Bastian Briese · 2026-07-12 We are extremely happy with Kiki Lighting and even happier with the lamp. Very high quality and exactly what we had in mind. It fits perfectly over our dining table. Ordering and shipping was super easy and fast. ### ★★★★★ So happy with the products I've bought … - Carine Perrin · 2026-07-11 So happy with the products I've bought and received rapidly with fast shipping. Great comunication with Customer Service who helped me when I've to buy again a lamp we broke at home. They upgraded my shipping for free as I forget to do it. Many thanks to Anya !!! ### ★☆☆☆☆ Very bad product quality and overpriced - M M · 2026-07-04 Didn‘t send proper tracking information. Had to ask multiple times and it took more then one month for the product to arrive. Be aware that you are ordering a product from China. The package was poorly packed and the product quality was very bad and not aligned to what was advertised on the website. Cheap materials and poorly manufactured and absolutely overpriced. ### ★★★☆☆ Not the color I expected, acceptable resolution - Anonymous · 2026-06-23 I made a purchase, awaited notification, tried to track package by entering order number and email, search engine unable to find my purchase. Wrote to support@ twice, no response. Made querie with chatbot, nothing. whatsapp account disconnected. After leaving a not good review, I received a response that it has been delivered ( it had), and was happy to locate and open the well packaged item...that was not amber (Verre ambré) but bright, translucent, mango-colored orange. UPDATED COMMENT: I was able to reach customer service via email, and after many thoughtful exchanges they offered to accept a return...but I would have to pay for shipping to China. We finally agreed to a partial refund. The lamp itself is very pretty, just not the color I expected. ### ★★★★★ Great experience - Pedro Pereira · 2026-06-17 Fast delivery and within the delivery time given. Lamp looks great, according to description and photos. ### ★☆☆☆☆ Terrible experience - Alba Balada · 2026-06-16 Terrible experience. They sent me fake items that looked nothing like the pictures on their website. When I tried to return them, they refused unless I paid for shipping back to China, which from Europe is extremely expensive. I also had no confidence that they would actually refund my money once they received the items. In the end, I was left with fake lamps that did not match what I purchased, and the company refused to accept the return or refund nearly €500 that I had spent. The customer service was just as bad. At one point, they told me to destroy the items, send them photos as proof, and then they would refund me. Another suggestion was that the lamps were “amazing” and that I should simply give them to friends or neighbours. It was incredibly unprofessional and completely unacceptable. I would strongly advise against trusting this company. ### ★★★★★ Helpful and Efficient Support for Lamp Issue - Dilara Çakırtürk · 2026-06-10 I had an issue with the lamp, and the support team was very helpful. They responded quickly and offered several solution options. Everything was resolved efficiently, and I really appreciate their support and professional approach --- - 全部评价与筛选: https://ok.one/review/kikilighting.com - JSON 接口: https://ok.one/api/companies/kikilighting.com - 评分口径与数据来源: https://ok.one/methodology/