Quirks Handcrafted Goods & Unique Gifts

Thank you, Trish we appreciate your business and that you took the time to write this excellent review!

Hi Cindy, I’m sorry to hear you’re disappointed and that you published a negative review of our small business on trustpilot. I do want to clarify the timeline for accuracy. Your order was fulfilled in multiple shipments due to a manufacturer delay on one of the items. Three pieces were delivered on March 23, and the final piece was delivered on April 7. We also responded to your emails on March 27 and April 1 with updates explaining the delay and expected timing. (Please check your spam folder.) As noted at the time of purchase, these were pre-order items. All pieces shipped within 24 hours of arriving to our warehouse, in full accordance with our stated policies. Your review is especially disappointing to see, as we are your local stockist and take a great deal of pride in representing Lori Mitchell’s line. She is a friend and neighbor to us as well, and we genuinely care about delivering a great experience with her pieces. We work hard to communicate clearly and ship as quickly as possible once inventory arrives. If you have any further questions, I’m always happy to help. Jenn