Dear Customer,
We appreciate your honest review. We completely understand your frustration with the steep learning curve in LaserPecker Design Studio, and the wasted time and materials from trial‑and‑error to get proper engraving quality.
We acknowledge that more clear, dedicated step‑by‑step tutorials for Design Studio are required. Your feedback will be shared with our content team to develop better practical guides covering parameters and material tips, aiming to lower the learning barrier for users.
While laser engraving requires some testing for different materials, we will strive to improve our official learning resources. Thank you for your valuable input.
Sincerely,
LaserPecker Support Team
Dear Customer,
We sincerely apologise for the poor experience you had with your February 28, 2026 LP order. We regret that you waited months for delivery, received insufficient updates, and got no clear answers about UPS brokerage fees when your package sat at the delivery centre. Generic apologies are not what our customers deserve, and We have verified brokerage‑fee details and offer you a suitable resolution.
We are truly sorry for all the frustration this has brought.
Sincerely,
LaserPecker Support Team
