Laura Geller Beauty

Hi Lavonda. Thank you so much for letting us know it wasn't quite what you were hoping for, we really appreciate you sharing that with us instead of just letting it go, because that's exactly the kind of honest feedback that helps us do better. We know you ordered this trusting that it would deliver on what you expected, and we don't want that trust to feel misplaced in any way, you're a valued part of our little beauty community and your experience genuinely matters to us, not just as a transaction but as someone who took a chance on us. As a small thank you for your trust and for reaching out in good faith, we’ve processed a 20% refund back to your account. Please know you’re a valued part of our community, and we genuinely care about your experience. If there’s anything else you need or if there’s more we can do for you, we’re always here and ready to help.

Hi Janice, Thank you for sharing your feedback. We are truly sorry to hear that the lipstick and blush did not meet your expectations and that the shades and performance were disappointing. We also regret that the return process was frustrating for you. As a gesture of goodwill, we have issued a 15% refund on your order, and we hope it brings a little joy despite your experience. Should you need any further assistance or have any questions, please do not hesitate to reach out. We are always here to help.

Thank you for sharing your feedback! We’re so happy to hear that you’re loving the Baked Foundation and that it blends beautifully into your skin. Its lightweight, buildable formula is designed to provide natural-looking coverage while feeling comfortable throughout the day. We truly appreciate your support and are delighted that it’s delivering such a great experience for you.

Hi Sarah. That's such a fair point to raise, and we totally get why it feels frustrating to see free delivery advertised at £40 only to find £9.90 tacked on at checkout, it kind of defeats the purpose of any discount you were counting on, and we don't want you to feel like the offer was just words with no follow through. Let us take a proper look at what happened with your order and get that delivery charge corrected or refunded so the £40 threshold actually works the way it's meant to for you, because you shouldn't have to do the math and come out feeling shortchanged. We truly value you. Our Customer Service Team would be happy to help. Please reach out to them via Live Chat on our website at www.Laurageller.com. Thank you for giving us the opportunity to make this right and regain your trust. We look forward to hearing from you.

Hi Vanesa. That sounds like an incredibly unsettling experience, and honestly, we don't blame you one bit for feeling like your trust has been shaken here, having one package go missing entirely and then having another arrive resealed and stuffed with empty boxes is not okay, and we want you to know we're taking this seriously on our end too. We completely understand that no explanation makes up for opening a box expecting your goodies and finding nothing there, so let's get this sorted properly, we'll get both orders looked into right away and make sure you're taken care of with a full replacement or refund, whichever works best for you, because you shouldn't be the one paying the price for something that clearly went wrong somewhere between leaving our hands and reaching your door. We truly value you. Our Customer Service Team would be happy to help. Please reach out to them via Live Chat on our website at www.Laurageller.com. Thank you for giving us the opportunity to make this right and regain your trust. We look forward to hearing from you.

Hi Julia, Thank you for taking the time to share your wonderful feedback. We are delighted to hear that you found our website easy to navigate, received your order quickly, and are enjoying the quality and value of our products. We are especially pleased to know that you love our Baked Foundation and Retractable Brush, and that they have made your makeup routine simple and effortless. Should you need further assistance, please do not hesitate to contact us via live chat at www.laurageller.com. We are always happy to help.

Hi Ashly, Thank you for your wonderful review! We are delighted to hear that you love both our products and your experience with Laura Geller Beauty. We sincerely apologize for the inconvenience caused by your lost package, but we're glad our team was able to resolve the issue quickly and make things right for you. Your kind words and continued support mean so much to us. Should you need further assistance, please do not hesitate to contact us via live chat at www.laurageller.com. We are always happy to help.