Lava Art Cosmetic

Hello Sanja, Thank you for your feedback but to clarify, customers are clearly presented with two options on the product page: “SUBSCRIBE AND SAVE” or “ONE-TIME PURCHASE.” ⚠️ This is not hidden in fine print, but shown directly on the PRODUCT PAGE and must be actively SELECTED in order to proceed. Our active subscribers can attest to this. In addition, upon check-out, it will show "MONTHLY SUBSCRIPTION" and an order confirmation email is automatically sent immediately after purchase, which clearly states that a subscription has been created. This serves as a second confirmation of the selected option. Regarding your concern about the shipment: once an order has been processed and dispatched, it is no longer possible to cancel it. This is standard for most e-commerce operations. Shipments in Norway are delivered as letters to your mailbox, therefore there is no tracking available. We understand that subscription models can sometimes be overlooked if not reviewed carefully during checkout. However, based on our system records, the subscription was actively selected and confirmed twice during the purchase process.