LEDSupply

We’re very sorry for the delay on behalf of USPS. We’re glad you reached out and let us know about it, and we’re happy to hear your package has now been delivered and everything is all set. Thank you for updating us on this issue. Please let us know if you need anything else.

Thank you for your feedback — we’re sorry to hear the installation has been frustrating. Based on follow-up troubleshooting, it sounds like the wiring was contributing to the issue with the connectors, and we're glad that’s been identified. Regarding the diffuser lenses, they are designed to snap into place rather than slide — this tight fit is intentional so the lens stays securely in position. That said, using a small amount of lubricant (like soapy water) along the edges can help center or reposition the lens during install. We appreciate your input and are here to help if you need anything further to get the project finished.

Thank you for your review. We’re sorry the driver ended up being too large for your application. We reviewed your original request and the recommendation provided by our support team. The driver sent did match the required electrical specifications, but we understand that the physical size did not work for your setup. Since size wasn’t mentioned in the original inquiry, we weren’t aware of any space constraints — but we absolutely understand how frustrating it is to receive something that doesn't fit as expected. As a courtesy, we've issued a full refund for the return, including the shipping cost. We appreciate your feedback and are always here to help with more specific requirements in the future.