# Line2 评价与评分 > 来源: OK.one — https://ok.one/review/line2.com - 域名: line2.com - 分类: 电子与科技 - 综合评分: 2.8 / 5 (102 条评价) - 评分分布 5→1 星: 32% / 6% / 11% / 11% / 40% - 所在地: United States - 数据更新: 2026-08-12 Line2（line2.com）在 OK.one 的综合评分为 2.8 分（满分 5 分），基于本站收录的 102 条用户评价，属于电子与科技分类，口碑较差。40% 的评价为 1 星，差评比例偏高；商家回复了 94% 的差评；评价主要围绕客户服务、使用体验、应用。数据最后更新于 2026-08-12。 ## 最新评价(第 1/6 页) ### ★★★★★ 快速行动、响应和问题…… - Danish · 2026-08-10 · 已验证 快速行动、响应和解决问题 ### ★★★☆☆ 我觉得服务真的很差… - Claudia · 2026-08-04 · 已验证 我认为服务有时真的很糟糕，人们在打电话时很难听到你的声音 - 如果我们能够通过短信分享视频也会很有帮助和很棒 - 由于某种原因我只能分享照片。 谢谢你！ ### ★☆☆☆☆ 我被要求更改我的电话号码... - Elizabeth · 2026-08-03 · 已验证 我被要求将我的号码从 (585) 区号更改为 (800)。 这个数字从来没有正确工作过。 我从未接到过任何电话、短信或联系。 我必须额外支付 5 美元才能转换。 之前的号码帮助我办理了到诊所办理新冠病毒登记手续。 在随后的反垃圾邮件要求之后，第 2 行不再有帮助。 这非常令人失望。 我在年度账单日期之前取消了。 > 商家回复 (2026-08-04): Hello Elizabeth — Thank you for taking the time to leave your feedback, and we’re sorry to hear that your toll‑free number isn’t performing as well as your previous local number. Here at Line2, we have never required customers to switch from a local number to a toll‑free number. If that option was suggested, it may have been because your local number did not meet the rigid FCC requirements for 10DLC approval, which are necessary for sending SMS messages to your contacts. It has now been two years since your registration was reviewed. If your business details or online presence have expanded or changed, we would be happy to work with you to resubmit your local number registration. We have a dedicated team that can quickly review your current information to confirm whether you now meet all required criteria for approval. We can also see if your original local number may still be available. ### ★★★★★ 每次我打电话寻求帮助时，他们... - Roberto · 2026-08-01 · 已验证 每次我寻求帮助时，他们总是解决我的问题。 > 商家回复 (2026-08-04): Hello Roberto - Thank you for leaving your 5-star review and letting us know how our support team is doing! ### ★★☆☆☆ 我手机上的应用程序无法运行... - Parachute · 2026-07-28 · 已验证 我手机上的应用程序无法正常工作。我永远看不到别人拨打的号码；我什至不确定它是否真的有效。我打电话给客服；他们告诉我去其他地方，因为我从谷歌或其他地方购买了它。不酷。 > 商家回复 (2026-07-30): Hello Parachute - Thank you so much for sharing your feedback about your recent experience with our support team. After reviewing your contact history, we can see that you reached out to us on two separate occasions. Your first inquiry was related to bill pay for a subscription purchased through the app store, and our team member recommended contacting the subscription payor directly for billing assistance. Your second contact involved issues with our app, and we requested a bit more information so we could help troubleshoot. We didn’t receive a reply via email, but a member of our team will be reaching out to you by phone to provide further support. We’re always looking for ways to improve our service, and your feedback truly helps us do that. ### ★☆☆☆☆ 需要客户服务才能登录... - Michele · 2026-07-27 · 已验证 需要客服在线登录 > 商家回复 (2026-07-31): Hello Michelle, We’re so sorry you ran into trouble while trying to log into your account. Please keep an eye out for the email from Cherrie as it walks you through the reset steps and includes helpful tips to get you logged in successfully. If you’re still having any difficulty, we’re always here to help. Our phone team is available Monday–Friday from 8:00 AM to 8:00 PM EST, and our chat team is here with extended hours until 10:00 PM EST on those same days. ### ★☆☆☆☆ 不经常工作 - Core · 2026-07-27 · 已验证 > 商家回复 (2026-07-31): Hello Core - If the app is working only sporadically, that’s definitely not a common experience, and we want to get to the bottom of it and resolve this as quickly as possible. Our support teams are committed to helping, and we truly want to make this right. Our phone team is available Monday–Friday from 8:00 AM to 8:00 PM EST, and our chat team offers extended hours until 10:00 PM EST on those same days. Please reach out whenever it’s convenient, we’re here and ready to assist. ### ★☆☆☆☆ 没有客户关怀！ - Lala · 2026-07-21 · 已验证 你为应用程序付费，然后你必须成为一名侦探来寻求帮助或客户服务，在我的电子邮件中，我说我重置了密码，但它仍然不允许我进入。客户服务回复道：“你尝试重置密码吗？”立即取消我的帐户机器人。 > 商家回复 (2026-07-22): Hello Lala, We’re sorry to hear you continued experiencing issues when trying to log into your account. We understand how frustrating that can be, especially after your email requests did not provide the resolution you needed. You also mentioned in your last email communication that you haven’t been using the app frequently and would like to cancel your subscription. Our support team member replied with the details on how to complete the cancellation, which we’ve copied below for convenience, if you have still not cancelled your account. Subscriptions purchased through the Apple App Store must be cancelled directly through the Apple App Store. Please find the steps below: Cancel on iPhone: Open Settings and tap your Apple ID at the top. Select Subscriptions to view all active and expired subscriptions. Tap the subscription you want to cancel (Line2) Tap Cancel Subscription, then confirm your choice. Alternatively, open the App Store, tap your profile icon, select Subscriptions, choose the subscription, and tap Cancel Subscription to confirm ### ★★★★★ 我的要求被理解了 - Reginald · 2026-07-17 · 已验证 我的要求得到了理解。解决方案得到了解释并立即执行。 您的经纪人的举止和专业精神非常出色。 > 商家回复 (2026-07-21): Hello Reginald - Thank you for your feedback and for reviewing us! We’re glad your request was understood, the solution handled promptly, and that our agent’s professionalism stood out. We are always here if you need anything else. ### ★☆☆☆☆ 我取消了订阅，而你仍然... - Harrell · 2026-07-12 · 已验证 我取消订阅了，你还是收了我 19.99 > 商家回复 (2026-07-21): Hello Harrell - We're happy to review the ticket related to your review. When you reached out via chat on July 8, 2026, we canceled your account right away and submitted a refund to your original form of payment. Your card issuer should complete the refund within 7–10 business days. There was no cancellation request prior to this date, and your request was handled promptly. ### ★★★★★ 很棒的服务 - Chris W. · 2026-07-09 · 已验证 很棒的服务。我已经使用它们大概有 10 年左右的时间了。 > 商家回复 (2026-07-21): Hello Chris W - Thank you for being a 10-year customer and for the great review! ### ★☆☆☆☆ 停机和损坏的应用程序 - Irritated User · 2026-07-09 · 已验证 停机、支持不佳、电话一半时间打不通、短信不一致、桌面和移动应用程序经常崩溃。在创建票证时，没有就如何解决此问题进行沟通，被告知“重置我们的应用程序”，而当这不能完成工作时，票证将被关闭。我们正在取消该应用程序。 > 商家回复 (2026-07-21): Hello Irritated User - Thank you for taking the time to share this feedback. We’re very sorry for the downtime, inconsistent communication, and the frustration you’ve experienced with our app and support channels. You deserved a smoother experience. We see you reached out via email for assistance. For issues like the ones you described, a one‑on‑one phone conversation is often the fastest way to diagnose and resolve the problem. On our Contact Us Form, customers have the ability to schedule a phone appointment for technical support. This will be shown in our drop-down menu. We wanted to make you aware that this option is available. Our support team should have made a stronger effort to reach out to you proactively by phone instead of simply replying to your emails, which can result in delays in utilizing the service to its fullest potential. We’d still really like the opportunity to work with you directly and address these issues properly. We’re going to reach out to you by phone and make sure you get the support you should have received from the start. ### ★★★★★ 以这样的方式回答我的问题...... - Keith Jordan · 2026-07-04 · 已验证 以解决我的问题的方式回答了我的问题。 > 商家回复 (2026-07-07): Hello Keith - We're pleased to read our team was able to address your question and resolve your issue! Thank you for choosing Line2! ### ★★★★★ 多年来，你们都做得很好…… - Diana · 2026-07-02 · 已验证 多年来你们都做得很好！！！！我希望你保持一件事不变，那就是网站，很多公司都改变了他们的网站，我不喜欢他们中的任何一个，所以我希望你不要改变你的网站。 😊我喜欢它本来的样子！😊这是我用过的最好的电话服务！ > 商家回复 (2026-07-07): Hello Diana - Thank you so much for the wonderful feedback and the kind shout‑out about our website and phone services. We truly appreciate it! While we can’t promise the website will never change, any updates we make will always prioritize keeping it simple, clear, and user‑friendly. Our customers are the heart of everything we do, and we’re grateful to have you as a customer. ### ★★★★★ 非常重要 - Brandy · 2026-07-01 · 已验证 很好。 。 > 商家回复 (2026-07-07): Hello Brandy - Thank you for the 5-star review! We're glad you had a positive service experience. ### ★☆☆☆☆ 讨厌你的服务 - DEAN · 2026-06-29 · 已验证 讨厌你们的服务！ 我已经用了 20 年了，几乎无法使用。 通话质量太糟糕了！ 应用程序太可怕了！ 应用程序不停地锁定。 不会拨出。 寻找更好的服务。 ### ★★★★★ 优质的服务 - Imran · 2026-06-28 · 已验证 优质的服务 全身心投入工作 > 商家回复 (2026-07-22): Hello Imran - We're so please to read your review regarding our service! Thank you for choosing Line2! ### ★☆☆☆☆ 这个应用程序让我想改变我的…… - Shalynda · 2026-06-27 · 已验证 这个应用程序让我想更改我的电话号码，我每天至少接到 18 个连续的垃圾电话，所以我取消了该应用程序 ### ★★☆☆☆ Line2 号码使用了 6 年之后…… - Small business · 2026-06-22 · 已验证 Line2 号码用于业务 6 年后，修复或升级次数为零。非常懒惰低效的开发人员。遗憾的是，其他运营商的选择对他们来说很弱。 尽管现在可能是时候切换到 Verizon 并获得第二条电子线路了。 我们已经向客户服务中心打过无数次电话，多年来一直抱怨以下问题： 1. 他们的软件在尝试倾听您的耳朵时会丢弃语音邮件（停止播放）。新手机使用后，他们所有的测试和修复建议仍然失败。极度沮丧！ ### ★★★★★ 快乐的顾客 - Ty · 2026-06-19 · 已验证 我对这个应用程序很满意 > 商家回复 (2026-07-07): Hello Ty - Thank you for the review and the kudos regarding our app! --- - 全部评价与筛选: https://ok.one/review/line2.com - JSON 接口: https://ok.one/api/companies/line2.com - 评分口径与数据来源: https://ok.one/methodology/