# Lisa Leonard Designs 评价与评分 > 来源: OK.one — https://ok.one/review/lisaleonard.com - 域名: lisaleonard.com - 分类: 动物与宠物 - 综合评分: 1.6 / 5 (60 条评价) - 评分分布 5→1 星: 10% / 2% / 2% / 7% / 80% - 所在地: United States · Santa Ana - 数据更新: 2026-08-10 Lisa Leonard Designs（lisaleonard.com）在 OK.one 的综合评分为 1.6 分（满分 5 分），基于本站收录的 60 条用户评价，属于动物与宠物分类，口碑较差。80% 的评价为 1 星，差评比例偏高；商家回复了 73% 的差评；近 12 个月新增 28 条。数据最后更新于 2026-08-10。 ## 最新评价(第 1/3 页) ### ★☆☆☆☆ 糟糕的客户服务！ - Mia · 2026-07-11 糟糕的客户服务！ 我两个月前买了一枚镀金戒指，上面有我女儿的名字。 直到最近我才开始戴它，因为我们要给她的名字一个惊喜。 我戴了 24 小时，戒指已经失去光泽了。 看起来很可怕。 我联系了客户服务部门，告诉他们我的故事和发生的事情，但他们没有采取任何行动或更换它。 我很失望。 他们只给我提供比我在他们网站上找到的折扣要少的折扣。 我很震惊他们竟然不肯承认这一点并为我更换戒指。 客户服务非常差！ 不要把钱浪费在镀金戒指上！ > 商家回复 (2026-07-17): Hi Mia, Thank you for taking the time to share your feedback. We're truly sorry to hear how disappointed you were with your experience. We appreciate that you reached out to our Customer Care team and gave us the opportunity to review your concerns. While we understand we weren't able to provide the resolution you were hoping for, your feedback has been shared with our team and will be taken into consideration as we continue to improve both our products and the experience we provide. We sincerely appreciate your support and the opportunity to serve you, and we're sorry we fell short of your expectations. ### ★★★★★ LLD是一个明智的选择！ - Lisa Miyamoto · 2026-07-03 多年来，我购买了多种物品，从珠宝到耶稣诞生场景物品再到装饰品，从未失望过。设计和质量都很棒！我相信LLD。 > 商家回复 (2026-07-10): Hi Lisa. Thank you so much for your kind words and for being such a loyal part of the LLD family! 💛 It means the world to us that you've trusted us over the years, from jewelry to nativity pieces and ornaments. We're so grateful for your continued support and are honored to create pieces that become part of your special moments. We can't wait to create more meaningful treasures for you! ✨ ### ★☆☆☆☆ 再也不会了！ - H.Gray · 2026-06-04 我订购了 3 件珠宝，其中一件是错误的，在完成订单并意识到自己的错误后，我联系客户服务取消了多余的一件。他们的回应是，该命令“进展得太远了”。荒谬的！！我在订购时就联系了他们！经过几次来回电子邮件后，我被告知我可以支付退货运费并收到价值 80% 的礼品卡。我曾经是回头客，但现在不再了！客户服务很糟糕而且本质上是谎言。 > 商家回复 (2026-06-05): Dear H.Gray, We are truly sorry to read your review, and we want to start by saying -you are completely right, and we sincerely apologize. You contacted us immediately after placing your order, and we should have done everything in our power to fix it on the spot. The response you received was a human error on the part of our representative, and it does not reflect our values or the standard of service we hold ourselves to. We take full responsibility, and we want to make this right. You will receive a full refund for the item you wished to cancel and a compensation. You deserve the best service. Your feedback is incredibly valuable to us. This is exactly how we learn and grow, and we are grateful you took the time to share your experience, even when it was a frustrating one. we will make sure everything is resolved to your complete satisfaction. You have been a loyal customer, and that means the world to us -we truly hope to earn back your trust. With sincere apologies and appreciation, ### ★☆☆☆☆ 不要从这家公司购买任何东西 - Nikole Denton · 2026-05-09 千万不要买这家公司的任何东西！对于你收到的廉价垃圾来说，他们的珠宝价格太高了。他们也不会退还你的钱，只需将一件蹩脚的价格过高的珠宝换成另一件即可。我在 Etsy 上看到了它，觉得这些珠宝看起来很棒，但做工很差。别像我一样被愚弄了。 根据他们的回应，需要明确的是，我并不因为他们在评论中所说的那样寄错了珠宝而感到不安，这是一个错误，并不是什么大问题，我对他们提供的高价格和廉价产品感到不安。 > 商家回复 (2026-05-13): Dear Nikole, Thank you for taking the time to share your feedback -we are truly sorry for the experience you had, and we completely understand your frustration. We want to be transparent: this was a human error on our end - you received the wrong item, and tha should never have happened. We have already provided you with a prepaid return label so the return is completely at no cost to you. We genuinely wanted to send you the correct product along with a little gift, as a small way to make it up to you. However, we of course fully respect your decision to go with a refund, and we will honor that without any issue. This case is still being handled, and we are committed to resolving it for you as smoothly and quickly as possible. It truly saddens us that you didn't get the experience we always strive to give our customers. We hope we get the chance to change your impression of us one day. ### ★★★★★ 我有耶稣诞生和圣诞节…… - customerPHart · 2026-04-27 我有耶稣诞生和圣诞村。两者都很出色。工艺堪称完美。我自豪地展示它们。 > 商家回复 (2026-05-03): Thank you so much for your kind words- it truly means the world to us! ### ★★★★★ 回头客将回来了解更多... - Jeff · 2026-04-09 我已多次从 LLD 购买产品（完整的耶稣诞生和许多圣诞村产品），并且一直对这些产品感到满意。更重要的是我的妻子一直对他们感到满意:-) > 商家回复 (2026-04-20): Thank you for your continued loyalty and for taking the time to share this lovely review! :) ### ★☆☆☆☆ 质量很糟糕 - Maria Wittnebel · 2026-03-23 质量太糟糕了！第一个月，我的生日石戒指上掉了 2 颗宝石，但没有采取任何措施来更换它，客户服务也很差。不要浪费你的钱。 > 商家回复 (2026-04-20): Hey Maria, We’re truly sorry to hear about your experience-this is definitely not the standard we aim to provide. When you reached out, we offered to have the ring returned so we could remake it for you. We understand that the item was unfortunately no longer available to send back, and as an alternative, we offer a gift card as a gesture of goodwill. We completely understand how disappointing this situation must have been, and we sincerely apologize for the inconvenience caused. Your feedback is very important to us, and we’re always here if you’d be open to giving us another chance in the future. ### ★★★★★ 可爱的吊坠。 - Laurel Westall · 2026-03-11 我对我的定制吊坠非常满意。设计制作精良，非常漂亮。 没过多久就收到了。 我强烈推荐这项业务和产品。 > 商家回复 (2026-03-17): Thank you so much for your kind words 💙💙 ### ★★☆☆☆ 许多周后 - Judy Krueger · 2026-03-08 几周后，我联系了该公司，却发现正在与一个一无所知的人工智能聊天。 说我没有订单，尽管我有订单号并且我的信用卡已经被扣款。持续了两周，突然订单出现了。 我之前订购了一条项链的吊饰，但没有意识到吊饰的尺寸已经改变，而且与项链上的其他吊饰看起来很奇怪。 不再在这里订购。 > 商家回复 (2026-03-11): Hi Judy, We are truly sorry to read about your experience. What you described - the confusion around your order and the frustration while trying to get help - is absolutely not the experience we want any customer to have. We completely understand how disappointing it must have felt to finally receive your order after the delay, only to find that the charms looked different in size from the ones you had previously purchased for your necklace. We can absolutely see how that would be frustrating. Please know that our team genuinely cares about every customer’s experience, and it’s very important to us that you feel heard and supported. One of our team members will be reaching out to you shortly so we can look into this personally and do our best to help make things right for you. Thank you for taking the time to share your feedback with us -it truly helps us continue improving. Warmly, Customer Care Team Lisa Leonard ### ★★★★★ 爱，爱，爱 - Pamela S · 2026-03-05 我订购了 5 枚戒指，外加多条项链，从未失望过。 订购非常简单，礼物也能及时寄出，而且收件人很喜欢。 > 商家回复 (2026-03-11): Thank you :)))) ### ★★☆☆☆ 客户服务非常差 - RG · 2026-01-19 客户服务非常差。 有缺陷的商品，并且在其网站上没有有关如何退货的详细信息。非常令人失望，因为我已经联系他们 4 次了，但没有得到任何回复。我认为昂贵的东西值得，我买了其他我喜欢的东西，因此买了更多。虽然你永远不能排除从任何地方购买的东西可能存在问题，但被忽视是完全不合理的。客服态度很差，但还是希望能解决。 > 商家回复 (2026-02-18): Dear RG, First and foremost, we would like to sincerely apologize for your experience. Reading your review truly concerns us, especially knowing that you’ve been a returning customer who previously loved our pieces. That means so much to us, and the last thing we would ever want is for you to feel ignored. There is absolutely no excuse for you reaching out multiple times without receiving a response. That is not the level of care we strive to provide, and we are deeply sorry for the frustration this has caused. Regarding the faulty item, we will absolutely make this right for you. Please allow us to personally assist with the return process and ensure everything is resolved as quickly and smoothly as possible. As a gesture of our apology and appreciation for your continued support, we would also love to send you a complimentary gift. It’s a small way for us to say thank you for your patience and to show how much we truly value you. Please reach out to us directly at [customer service email] or share your order number here so we can prioritize your case immediately. We genuinely appreciate you bringing this to our attention and hope to restore your confidence in us. Warmly, Lisa Leonard Customer Service Team ### ★☆☆☆☆ 没有！ - SEAN · 2026-01-04 没有。抱歉，但不要这样做。十一月底订购准备作为圣诞礼物，尚未到达。追了几次，人工智能助理回复说，承诺会有一个“人类代理人”与我联系，但从未这样做过。花费超过 111 英镑，请求取消和退款，但仍然没有真正的回复。我的银行目前已退还我购买的商品，但不能 100% 确定这是一家真正正常运作的公司。耻辱就像喜欢为什么我在 Instagram 上看到的那样，但请注意他们的帖子上的评论受到限制，危险信号。对不起。 > 商家回复 (2026-02-18): Dear S, We are truly sorry to read your review and for the frustration this situation has caused you. This is absolutely not the experience we want for any of our customers. The holiday season is our busiest time of year, and while that is never an excuse, we did experience unusually high order volumes along with unexpected carrier delays that unfortunately impacted some deliveries. We completely understand how disappointing this must have been, especially when your order was intended as a Christmas gift. We are also very sorry if you felt unheard while trying to reach us. That is never our intention. Every inquiry truly matters to us, and we regret that your experience did not reflect that. We are a genuine and long-standing company, and we take feedback like yours very seriously. If you feel that you have not yet received a fair resolution or appropriate compensation, please contact us directly at INFO@LISALEONARD.COM , and we will be happy to review your case personally and ensure it is fully addressed. We sincerely apologize again for the disappointment and hope we may have the opportunity to restore your trust. Warm regards, Lisa Leonard Customer Service Team ### ★☆☆☆☆ 回头客...再也不会给我生意了！ - Lindsey Michelle · 2025-12-26 我什至不知道如何解释我的订单所发生的传奇故事。我在 2015 年和 2019 年订购了戒指，非常喜欢它们。 11 月 10 日，我在 Ring 为我的第三个孩子订购了，因为有促销活动，我想给自己买一份圣诞礼物。快进到十二月初，我仍然没有戒指，也没有任何关于它在哪里的信息。当我联系我时，我继续收到“人工智能助手”的回复。我不得不要求与人交谈。这种来来回回的情况持续不断，直到他们提供了一张相当于戒指价值的礼品卡（这枚戒指现在比我买它的售价贵了 20 美元）。我要求重新订购我的订单，以便他们有机会兑换体验或退款（如果他们选择不这样做），他们给了我退款。我现在有两枚刻有孩子名字的戒指，但我有三个孩子。我再也不会在这里做生意了。 > 商家回复 (2026-02-18): Dear Lindsey, First and foremost, we are truly sorry for the experience you described. As a returning customer who has supported us for many years, you deserved a much smoother and more personal experience -especially for something as meaningful as a ring representing your third child. We understand how disappointing it must have felt to experience delays and communication that did not meet your expectations. The holiday season brought unusually high order volumes along with shipping delays, but we fully recognize that this does not lessen the frustration you experienced. We also want to clarify that a full refund was issued for your order, so financially you were fully reimbursed. However, we understand that this was never just about the money -it was about completing your collection and feeling valued as a loyal customer. If you would still like to reorder the ring for your third child, we would truly love the opportunity to make this right. We will add a $20 store credit to your account so you can purchase the ring at essentially the same price you originally paid. We genuinely value your loyalty over the years and hope we may have the opportunity to restore your trust and complete your collection. Warmly, Lisa Leonard Customer Service Team ### ★☆☆☆☆ 不要订购 - Kelly Szoke · 2025-12-23 不，返回...。只换货，对每条 50 美元的项链质量不满意！非常失望，感觉被欺骗了。 > 商家回复 (2026-02-18): Dear Kelly, We are truly sorry to read that you felt disappointed with your order. That is never the experience we want any of our customers to have. We completely understand how important quality is, especially when purchasing a meaningful piece of jewelry, and we genuinely regret that the necklace did not meet your expectations. We do see that you had previously contacted us regarding this matter, and our team confirmed that a return was absolutely possible. We kindly asked for a photo to better understand the concern, but we did not receive a follow-up response. Please know that we have no issue accepting a return if you are not satisfied. We would truly love the opportunity to resolve this for you. We also want to mention that a complimentary gift was included in your order as a token of appreciation, and it saddens us to hear that your overall experience felt disappointing. If you’re still open to it, we warmly invite you to reach out to us at INFO@LISALEONARD.COM , and we will personally assist you with the return process right away. Your satisfaction genuinely matters to us, and we hope to have the chance to make this right. Warm regards, Lisa Leonard Customer Service Team ### ★☆☆☆☆ 盒子到了 - Mavis Wild · 2025-12-22 盒子到了，但里面装的是另一位顾客的订单。四天来试图寻求支持却没有得到零回复，现在我妻子的节日礼物陷入了困境。如果您是为特殊场合订购，请考虑额外的时间，也许还有备用计划。 ### ★☆☆☆☆ 只是想知道这个网站上是否有人... - Lucinda Potthoff · 2025-12-22 只是想知道这个网站上是否有人收到我从 11 月 4 日起的订单……四个个性化的锡制狗爪盘。 认为这可能值得一试，因为这么多的评论收到了错误的顺序？！ 也会联系商业改进局，因为我几周来一直向这家公司寻求帮助...... > 商家回复 (2026-02-18): Dear Lucinda, We are truly sorry to read your review and for the frustration this situation has caused you. That is absolutely not the experience we ever want for our customers. The weeks leading up to Christmas are our busiest time of year, and while that is never an excuse, we did experience exceptionally high order volumes along with unexpected shipping carrier issues that unfortunately impacted some deliveries. We sincerely apologize if your order was affected by this. We completely understand how concerning it must have felt to wait for a personalized order without clear resolution, especially after reaching out for assistance. Please know that we take matters like this very seriously. If you feel that you have not yet received a fair resolution or appropriate compensation, we warmly invite you to contact us directly at INFO@LISALEONARD.COM , and we will be more than happy to personally review your case and ensure everything is fully addressed. We truly value every customer and deeply regret any disappointment caused. Warm regards, Lisa Leonard Customer Service Team ### ★☆☆☆☆ 根本没有客户服务 - Adele Mohmand · 2025-12-21 我很想写一篇评论，但还没有收到 12 月 3 日起的订单。尽管有很多电子邮件（唯一的联系方式），但我还没有收到真人的回复。除了 AI 回复称已为 USPS 地面运输“准备装运”外，没有关于重新发货的更新。该订单是为我儿子今年的圣诞树制作的特殊装饰品。尽管是 12 月 3 日订购的，但我认为我们无法及时送达，甚至无法让他在圣诞节前把它挂在圣诞树上。并不是说我不知道​​，因为没有收到任何人的消息。太失望了 > 商家回复 (2026-02-18): Dear Adele , We are truly sorry to read your review and for the disappointment you experienced. We completely understand how meaningful this ornament must be, especially since it was intended for your son’s Christmas tree this year. The holiday season brought exceptionally high order volumes along with unexpected carrier delays, and while this is never an excuse, some shipments were unfortunately impacted. We sincerely regret if your order was one of them. According to the tracking information, it appears that your order was delivered the day after this review was posted. We truly hope it reached you safely and that you were able to enjoy it. If this is not accurate, please let us know right away so we can immediately look into it for you. We are also very sorry if you felt that you were only receiving automated responses. That is never the level of communication we aim to provide, and we understand how frustrating that must have been. If you feel that your situation has not yet been fully resolved or appropriately compensated, please contact us directly at INFO@LISALEONARD.COM with your order number so we can personally review your case and ensure it is properly addressed. We truly value every customer and deeply regret any disappointment caused. Warm regards, Lisa Leonard Customer Service Team ### ★☆☆☆☆ 零星 - Ramona · 2025-12-21 可惜没有零星！十二月初订购了一份圣诞礼物，但还没收到。每天发送电子邮件且仅接收人工智能回复，并承诺与人类交谈，但仍然没有！读过其他评论后，它们听起来和我的一模一样……看来我的礼物不会在圣诞节期间及时送达（或根本无法送达），而且我似乎也无法退款？远离这种假公司！ > 商家回复 (2026-02-18): Dear Ramona, We are truly sorry to read your review and for the frustration you’ve experienced. That is absolutely not the experience we want for any of our customers, especially during the holiday season. The weeks leading up to Christmas are our busiest time of year, and while this is never an excuse, we did experience exceptionally high order volumes along with unexpected carrier delays. We sincerely regret if your order was impacted by this. We also want to gently clarify that we are absolutely a genuine and established company, and we are proud to have served many happy customers over the years. It truly saddens us to read that you felt otherwise. Since we do not have order details associated with this review, we are unable to look into your specific case here. If you feel that your situation has not yet been properly resolved or compensated, please contact us directly at INFO@LISALEONARD.COM with your order number, and we will personally review your case and ensure it is addressed promptly. We sincerely apologize again for your disappointment and hope to have the opportunity to make this right. Warm regards, Lisa Leonard Customer Service Team ### ★☆☆☆☆ 提供虚假追踪号码和 AI 电子邮件回复 - Carol · 2025-12-14 我三周前订购了商品，但没有发货通知。 尝试向客户服务发送电子邮件，但所有电子邮件都是人工智能回复。 他们给了我追踪号码，并说快递是 DHL，但追踪号码无效。 我不相信这家公司是合法的，而是会向我的信用卡公司追回退款。 与网站上的商品相同，看起来不错！ > 商家回复 (2026-02-18): Dear Carol, We are truly sorry to read your review and for the concern and frustration this situation has caused you. That is absolutely not the experience we want for any of our customers. We also want to reassure you that we are a legitimate and long-standing company, and we take matters like this very seriously. It saddens us to hear that you felt otherwise. Since we do not have specific order details connected to this review, we are unable to look into your individual case here. If you feel that your situation has not yet been properly resolved or that you have not received fair compensation, we kindly ask that you contact us directly at INFO@LISALEONARD.COM with your order number so we can personally review everything and ensure it is fully addressed. We sincerely apologize again for your disappointment and hope we have the opportunity to restore your confidence in us. Warm regards, Lisa Leonard Customer Service Team ### ★☆☆☆☆ 糟糕的客户服务。 - Dan · 2025-12-10 我点了一些东西，它来了，是别人的订单，只是完全错误的物品。我已经给客服写了4天了，没有任何回复！这是给我妻子的节日礼物。糟糕的客户服务请勿从这里订购。 > 商家回复 (2026-02-18): Dear Dan, We are truly sorry to read about your experience. Receiving the wrong item — especially when it was intended as a holiday gift for your wife — is understandably frustrating, and we sincerely apologize for the mistake. We can see that a replacement order was issued as soon as the issue was brought to our attention, and according to the tracking information, it appears that the corrected item has been delivered. We truly hope it reached you safely and in time. Please know that sending the wrong item is never acceptable to us, and we regret the inconvenience this caused you. If there is anything still unresolved or if you feel that your experience has not been fully addressed, please contact us directly at INFO@LISALEONARD.COM , and we will personally review your case right away. We genuinely appreciate your feedback and apologize again for the disappointment. Warm regards, Lisa Leonard Customer Service Team --- - 全部评价与筛选: https://ok.one/review/lisaleonard.com - JSON 接口: https://ok.one/api/companies/lisaleonard.com - 评分口径与数据来源: https://ok.one/methodology/