# Litfad 评价与评分 > 来源: OK.one — https://ok.one/review/litfad.com - 域名: litfad.com - 分类: 家居与园艺 - 综合评分: 3.0 / 5 (960 条评价) - 评分分布 5→1 星: 21% / 21% / 19% / 19% / 21% - 所在地: China - 数据更新: 2026-10-24 Litfad（litfad.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 960 条用户评价，属于家居与园艺分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 83% 的差评；评价主要围绕产品、质量、退款。数据最后更新于 2026-10-24。 ## 最新评价(第 1/48 页) ### ★☆☆☆☆ If i could give 0 stars i would - Miss Sarah Blaney · 2026-10-21 If i could give 0 stars i would. Save your time and money and do not order from here. I ordered a lamp and checked it was in stock before I ordered it and got an email back to say it was in stock but 60 days waiting time. One month later i got a email to say its out of stock and now im trying to get a refund which they wont give me and keep sending me back emails to pick from a similar product on their page which i dont want I have had to put in a fraud claim with my bank to get my £126 back as they can not send my order but they also don’t give you a refund when you ask for it multiple times. They just offer a coupon or alternative product under £100. It’s a disgrace this site. > 商家回复 (2026-10-22): Dear Sarah, Thank you for your feedback. We are sincerely sorry for the frustration caused by your lamp order. We understand why this experience has left you unwilling to order from us again, and we apologize for the poor communication and inconvenience. Our platform has strong supply-chain integration and lists many products across different designs and categories to give customers more choice. However, because market supply changes, product availability is updated from time to time. Many items come directly from factory suppliers. Some products have been listed for a long time and are made to order; by the time a customer places an order, a supplier may have stopped production, which can cause a stock shortage. Alternatively, every product must pass strict quality inspection before dispatch. Occasionally an item fails inspection because of defects or quality issues, and no other supplier can restock quickly, which can also result in a shortage. We should have communicated this earlier and handled your refund request more clearly instead of repeatedly directing you to alternative products. We believe customers place orders with expectation and joy, and we do not want you to miss out on a product you genuinely like. That is why we try to offer multiple solutions that balance your peace of mind with access to quality home products. For resolution, we can offer an exchange for a different style with a gift, covering up to 20% of the price difference, plus a separate 15% coupon for a new order. Thank you again for shopping at our site. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★☆☆☆☆ Rogue merchant, avoid at all cost - T Spicer · 2026-10-19 Ordered a £130 shelf. ‘Fast Shipping’ took 87 days. On assembly the bolts were too short, the boards didn't fit and one panel was broken. I reported it within their advertised 60 days returns window but they stalled with requests for more photos, then offered 5%, then 10% if I kept it, then replacement parts only. No refund, no collection. Their small print says defects must be reported within 7 days and ‘a refund is not the default remedy’. The company is based in Hong Kong, so in practice you can't enforce your rights. What you see in the photos isn't what you get. Avoid, and never use buy-now-pay-later with them > 商家回复 (2026-10-22): Dear T Spicer, Thank you for your feedback, and we are sorry to hear about your experience with the shelf order. We take these concerns seriously. First, could you please provide your order number? We are currently unable to locate an order matching your review, and we need to investigate and confirm the details before responding fully. We have built deep partnerships with quality manufacturers in Asia, primarily China. By shipping products directly from partner factories to customers’ homes in the United States, Europe, and other regions, we eliminate inventory and warehousing costs and pass those savings directly back to you. This allows us to offer unique, high-quality lighting and furniture at prices far below those of local brick-and-mortar stores. We ship directly from suppliers around the world, and some orders require cross-border transport. In rare cases, customized products may show slight quality differences due to production batches or suppliers. Parcels can also experience bumps and handling during long-distance transit. None of this excuses a damaged panel or parts that do not fit, and we will review what happened once we have your order details. We want to be clear: we are a legitimate company, not a scam. We have served thousands of customers worldwide, and the vast majority of orders are delivered safely with qualified products. Whenever after-sales issues arise, we take responsibility and work to provide a fair and reasonable solution, while learning from feedback and improving. We will also review how our returns window and defect-reporting terms are communicated, so customers are not left feeling trapped by small print. To resolve this matter, we would like to offer: 1) reshipping the original item at no additional cost; 2) an exchange for a different style with a gift, covering up to 20% of the price difference; and 3) a separate 15% coupon for a new order. Please share your order number and preferred option so we can act promptly. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★☆☆☆☆ Do not buy anything from this company - Terry Phillips · 2026-10-16 Do not buy anything from this company, 100% scam merchants > 商家回复 (2026-10-22): Dear Terry, Thank you for your feedback. We are concerned to read your comment and would like to look into it immediately. Could you please provide your order number? We are currently unable to locate an order matching your review, and we need to investigate your situation and confirm the details before we can respond properly. We want to be clear: Litfad is a legitimate company, not a scam. We have served thousands of customers worldwide, and the vast majority of orders are delivered safely with qualified products. Whenever after-sales issues arise, we take responsibility and work to provide a fair and reasonable solution. We also continuously learn from feedback and improve. We respect and encourage all reviews, both positive and negative. We greatly appreciate positive feedback and take complaints very seriously. However, third-party review platforms are relatively open and do not strictly verify reviewers, review sources, or whether a real order exists. As a result, the information shared may not always match our internal customer or order records. That is why we actively trace negative reviews and follow up, so that no complaint is missed and customers can be helped. Please share your order number so we can assist you promptly. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★☆☆☆☆ Ordered Scandinavian Solid Wood Vanity… - Peter Wilson · 2026-10-11 Ordered Scandinavian Solid Wood Vanity Unit The item was delivered with the expected delays as it was on the ''slow boat from China '' which was ok. On unwrapping the parcel I discovered one of the drawer fronts had scratches on it which I have sanded out and revarnished. The instructions made no sense so I contacted Litfad and they sent me a link to a video which only confused the issue as it now appeared I was missing a panel. Contacted Litfad again who assured me that the unit did not have the panel which was clearly shown in the instruction video and in their webpage photo. They sent me a third video of the cabinet assembly but it was not the unit I had bought and had different parts to it. When it came to assembling the unit with no coherent instructions I managed just, although there were several issues, the locking cams were made of an inferior material so you could not tighten them sufficiently to hold the joint together tightly as it chewed the recess out so I had to buy angle brackets to support all the joints. The screws were also of an inferior material and the screw head snapped off on several occasions so I redrilled all the pilot holes, and used screws from my stash. The brackets supplied to support the 'flying' shelf were inferior quality and you could bend the with one finger, So I bought some more! When I finally got the thing assembled it looked nothing like it's photo on the website the wooden panels are half as thick as they are portrayed and the edges of the end panels have burn marks from the saw binding when they were cut and they have not varnished the edges either, luckily I have some varnish that I bought to cover up the damage to the drawer fronts. I leave it up to you to decide if at £459.52 it was value for money, and if you are considering buying from these people DON'T you have been warned. > 商家回复 (2026-10-22): Dear Peter, Thank you for taking the time to provide such a detailed review. We are sorry that your experience fell short of your expectations and that resolving these concerns required so much back-and-forth with our team. At Litfad, we firmly believe that high-end design should not come with a high-end markup. By working directly with manufacturers, we combine skilled craftsmanship with accessible pricing, and we pass the savings from eliminating unnecessary inventory and warehousing costs back to our customers. That said, your feedback makes clear that this model must be supported by stronger quality control, clearer documentation, and better components, and we have shared your comments with our product and quality teams. Furniture products are often bulky, and standard logistics cannot carry parcels that exceed size limits, so items must be split into parts for shipping. As a result, some products require assembly upon arrival. We do provide detailed installation instructions and ongoing installation guidance, or we can offer a small discount to arrange a local white-glove assembly service for you. We also recognize that, compared with traditional brick-and-mortar retail, the online shopping model has some limitations that cannot be completely avoided—but we are committed to reducing them through better packaging, clearer videos, and more responsive support. To help resolve this matter, we would like to offer the following options: We can reship the original item to you at no additional cost. You may exchange it for a different style, with a gift included; we can cover up to 20% of the price difference. In addition, we will provide a separate 15% coupon for a new order. Please let us know which option you prefer, and we will act promptly. Thank you again for your patience and for helping us improve. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★☆☆☆☆ AVOID THIS COMPANY. BUY AT YOUR OWN RISK!!! - Rhys P · 2026-10-09 I cannot stress enough how appalling my experience with Litfad has been. I placed an order for an office desk on 11 July 2026, paying $1,153.28 AUD, including shipping. It is now 9 October 2026. Almost THREE MONTHS later, I have no desk, no confirmed delivery date, and no meaningful explanation as to where my purchase actually is. According to the tracking information provided, my order arrived in Australia on 24 August. That's 46 DAYS AGO. Despite repeatedly contacting Litfad, all I have received are vague excuses about customs, weather, shipping congestion and logistics delays. Not once have they provided a verifiable explanation or a confirmed delivery date. After exhausting my patience, I formally requested cancellation of my order and a FULL REFUND. Their response? First, an offer of 15% compensation. Then 20%. Then an offer to select ANOTHER product worth up to 10% more than my original purchase. Let that sink in. After almost three months of failing to deliver the product I paid for, their proposed solution is to convince me to accept something else from the same company. I have REPEATEDLY made it explicitly clear that I do not want discounts, store credit, replacement products or further excuses. I want my $1,153.28 returned. Yet they continue to disregard my requests. I have now been forced to lodge a formal transaction dispute with my bank and report the matter to the Australian Competition and Consumer Commission (ACCC). The complete lack of accountability, transparency and meaningful customer service throughout this ordeal has been staggering. My advice to anyone considering purchasing from Litfad: DON'T. There are plenty of furniture retailers out there. Spend your money with a business that actually delivers what you pay for and takes responsibility when something goes wrong. Three months. $1,153.28 paid. No product. No refund. Just excuses. An utterly disgraceful customer experience. ONE STAR, ONLY BECAUSE ZERO ISN'T AN OPTION. > 商家回复 (2026-10-12): Dear Rhys, Thank you for your review and for continuing to raise this matter. We ship directly from suppliers around the world, so some orders require cross-border transportation. At times, available logistics channels in certain countries are limited, and we must find suitable carriers, which causes delays. We legally handle customs clearance and pay duties; however, customs authorities may detain goods for further inspection, adding further delay. Large items such as office desks often require specialized logistics trucks. Capacity and transit times are limited, and shipments may need to queue. These factors can affect delivery, but we do not offer them as excuses. As a merchant, taking responsibility and improving our shortcomings is our duty. We fully understand your disappointment and will not shirk our responsibilities. We are a legitimate business, not a fraudulent seller. We comply with the laws of the countries we operate in and are subject to social and banking supervision. We serve thousands of customers worldwide, and most orders arrive safely with qualified products. When after-sales issues arise, we are committed to fair and just solutions and to learning from each case. We know that repeated offers of discounts or store credit do not address your core request, and we have escalated your feedback to our quality control and customer service teams. Regarding your order, our available solutions include: 1) free reshipment of the original item; 2) an exchange for a different style as a goodwill gesture, with us covering up to 20% of the price difference, plus a separate 15% coupon for a new order. Please contact us directly so we can assign a senior agent and follow up promptly. We sincerely apologize again for this experience and hope to resolve it properly. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★☆☆☆☆ Do not buy things from Asia - MARILYN CATALAN · 2026-09-30 I made a purchase of cabinet for shoes last June 24 of this year. And they remind me that it may take few months before i recieve this item because it came from Asia. I do the tracking since then Nº15504481293344 , and the item arrived 27 of Aug. in custom. And the following tracking says that the item is already registered but still not delivered to the correspondent courier which is SEUR. And now they telling me that try to deliver it but they cant contact me. And when i send them a message asking it takes to long to deliver my order, they said " Sorry for the inconviniece , they having a problem etc. But for sure the time i recieved the item- it`s worth of waiting". And now they said that the item is returned to the sender. What kind of transaction is this? I`m now asking for the reinbursement of my money. It was my mistake not to invistigate the reviews of the recent transactions of this web Litfad. To all the consumers , be aware of buying things from outside . It`s totally nigthmare! > 商家回复 (2026-10-08): Dear MARILYN , Thank you for your feedback. We are truly sorry for the delay, the confusing tracking updates, and the frustration you experienced with your shoe cabinet order. Litfad is an international home decor platform dedicated to helping customers create their dream living spaces at affordable prices. We work closely with quality manufacturers in Asia, mainly China. By shipping directly from partner factories to homes in the US, Europe, and other regions, we reduce inventory and warehousing costs and pass those savings to you. This allows us to offer unique, high-quality lighting and furniture at prices far below local physical stores. We are proud of this model, but we also know that long-distance shipping can create serious challenges. In some cases, customs clearance, logistics hub sorting, or courier handovers can cause delays. Sometimes delivery fails because the address is incomplete or the courier cannot reach the customer by phone or at the door. This may have happened here, but we are not blaming you. We will investigate with the carrier and customs why the item was returned to sender. We will open a priority case and give you a fair, transparent solution. Our options include: Reship the original item at no extra cost. Or, exchange for a different style, with a gift included. We can cover up to 20% of the price difference. A separate 15% coupon for your next order. If the shipment is confirmed returned, we will also review your refund request under our policy and work with you toward a fair resolution. We are sorry for this nightmare experience. We value your trust and will do our best to resolve this properly. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★☆☆☆☆ Lights were made of absolute junk - Nichole Earle · 2026-09-28 Lights were made of absolute junk. The wiring itself was faulty and didn't work when we had our electrician install. Wires are very thin, not up to code. Refused to provide a refund. DO NOT USE THIS COMPANY > 商家回复 (2026-09-30): Dear Nichole, Thank you for your feedback, and we sincerely apologize for the frustration and disappointment you experienced. Electrical safety is extremely important, and we take your comments seriously. We regret that your experience has led you to feel this way, and we are sorry for the inconvenience and worry this has caused. At this time, we do not have your order number, so we are unable to locate your order or verify the specific product and issue. To investigate properly, please send us your order number and clear photos, including images of the wiring, any labels or markings, the installation, and the packaging. Once we receive these details, our team will review them promptly and work with you toward a fair solution. At Litfad, we firmly believe that high-end design should not come with high markups. By working directly with manufacturers, we combine fine craftsmanship with accessible pricing. We follow a strict five-step quality control process: supplier audit, pre-production inspection, raw material testing, finished product sampling, and after-sales tracking. This helps ensure that every product meets our quality standards before it leaves the factory. Your feedback will also be shared with our quality team so we can review this issue carefully. To make things right, we would like to offer the following solutions: Reship the original item at no additional cost. Replace it with a different style. As a goodwill gesture, we can cover up to 20% of the price difference. In addition, we will provide a separate 15% coupon for your next order. We understand that this has been a frustrating experience, and we are truly sorry. Please send your order number and photos so we can verify the details and proceed. Our goal is to resolve this fairly and restore your confidence. Thank you for your feedback and for giving us the opportunity to make this right. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★☆☆☆☆ Placed an order 2 months ago - Mark Tree · 2026-09-27 Placed an order 2 months ago, when i chased it up 3 weeks ago i was told that my order was in the UK and days away…I AM STILL WAITING..??!! I have given this company 3 more days to deliver to me, after that then i am cancelling and will contact my card company to step in if necessary…!! USELESS COMPANY > 商家回复 (2026-09-30): Dear Mark, Thank you for your feedback, and I sincerely apologize for the frustration and disappointment you have experienced. We understand why you are upset, and we are truly sorry. You deserve clear, honest updates and a reliable delivery timeframe. After reviewing your situation, we believe the item may be unusually large or bulky. Oversized furniture cannot be handled by standard parcel networks. It requires a specialized logistics or freight company with truck delivery, and both capacity and transit times are often limited. Large-item shipments frequently need to queue for available transport, which can cause delays beyond the original estimate. We should have explained this much earlier. The previous “days away” update may have referred to an interim transfer or customs stage, not final delivery to you. We apologize for that misleading communication. We are a legitimate international seller. We have established strong partnerships with leading manufacturers, and our furniture products are shipped directly from our partner factories to customers in the United States, the UK, Europe, and other regions. We also maintain long-term strategic partnerships with world-class logistics providers such as UPS, FedEx, and DHL, building a comprehensive international shipping network. Our delivery coverage includes North America, Europe, Oceania, and many other global regions. This model helps reduce costs, but for oversized items it can also create complex logistics and longer transit times. To resolve this fairly, we would like to offer the following options: Reship the original item at no additional cost. Replace it with a different style, and we will cover up to 20% of the price difference as a goodwill gesture. In addition, we will provide a separate 15% coupon for your next order. We are not ignoring you, and we do not want to lose your trust. We are sorry for the poor experience and hope to make this right. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★☆☆☆☆ Dishonest company - m carolina hazin · 2026-09-24 Dishonest company. They sent me the wrong product. In an email exchange where I sent all proofs, they keep insisting they are right and the product was correct. Keep away of it. This company is based in Hong Kong and they will make all dishonest ways to make you keep the product at all costs. > 商家回复 (2026-09-29): Dear carolina, Thank you for your review and for sharing your experience. We are reviewing your case again, including all the proof and photos you provided, so we can reach a fair conclusion. We have built strong partnerships with quality manufacturers in Asia, mainly in China. By shipping products directly from our partner factories to customers in the United States, Europe, and other regions, we eliminate inventory and warehousing costs and pass those savings directly back to you. This allows us to offer unique, high-quality lighting and furniture at prices far below local physical stores. That is our business model, and we are proud of the value it can deliver. We are not perfect, but we are not trying to deceive customers. We want to solve problems honestly and fairly. We also understand that product appearance can sometimes cause confusion. Due to limitations in photography equipment and monitors, colors, textures, or proportions may differ slightly from what the naked eye sees. Compared with traditional physical retail, online shopping does have some limitations that cannot be completely avoided. However, if the item you received is genuinely the wrong product, that is not a small visual difference, and it should be handled properly. Our previous responses should have been clearer, more empathetic, and more solution-focused. We believe customers place orders with expectation and excitement. We do not want you to miss out on a product you truly want, so we try to offer multiple solutions that balance your feelings with getting quality home products. For your case, we can offer: a free replacement in a different style, with covering up to 20% of the price difference; plus a separate 15% coupon for your next order. We know an apology alone does not fix this. Please give us the chance to make it right. We will prioritize your case and respond directly. Thank you for your feedback. We are listening and will improve our product checks, communication, and after-sales process. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★☆☆☆☆ Avoid this company, or you will regret it. - Andy · 2026-09-23 I bought an office chair from this company costing £450 which arrived in December 25. After a few months of use one of the upholstery button came off and the so called 'real leather' started to peel off the arms. Litfad initially would not refund or replace the item ( which they should do under UK consumer laws) but instead offered me a 15% discount on future purchases. I wrote a review on Trust Pilot and then after agreeing to remove it, tag da !they allowed me to exchange for a different chair. After 3 months of the slow boat from China the new chair arrived a couple of weeks ago. It was in damaged packaging. After putting the chair together I noted two strange cuts in the back of the chair that were stitched together with the leather already fraying around the cuts, presumably where the buttons should have gone. The chair back seat angle adjustment also does not work. I'm now in the same sorry state as before. They say the manufacturer says this stitching is normal (i've never seen this on a chair before, they probably just rand out of blue leather buttons !), but as compensation they will offer me, you guessed it, 15% off future orders! This time they have upped their game though and offer a 'surprising gift' too! these are basically a list of tacky items to choose from like children's bedroom lamps probably worth less than a tenner ! This company may have a nice website but don't be fooled. the products are overpriced with terrible quality and they do not follow UK consumer laws, so you are in trouble if you have a problem. Avoid !!! > 商家回复 (2026-09-24): Dear Andy, We are truly sorry for the inconvenience you have experienced with your office chair order, and we sincerely appreciate you taking the time to share such detailed feedback. Our customer service team is already in contact with you regarding the after-sales handling of this matter, and we are reviewing your case carefully. We understand your concerns about the upholstery, the stitched cuts, and the back angle adjustment, and we are checking these points with the manufacturer and our quality team. We are also reviewing the advertisement and product specifications to ensure they are accurate. At Litfad, we believe high-end design should not come with a high markup. By working directly with manufacturers, we combine fine craftsmanship with accessible prices. We have also upgraded our packaging standards. All fragile items now use “secondary reinforcement” (wooden crate packaging) to help ensure they arrive intact. In addition, we strictly follow a five-step quality control process: supplier audit, pre-production inspection, raw material testing, finished product sampling inspection, and after-sales tracking. This is designed to ensure that every product meets our consistent high quality standards before it leaves the factory. We also want to explain why exceptional situations can occur. Packages may unavoidably experience bumps during long-distance transportation. They may also be opened uncontrollably during customs clearance, sorting, or delivery at logistics centers, which can cause damage. Due to changes in market supply, products are updated from time to time. Compared with traditional physical retail, the online shopping model itself also has certain limitations that cannot be completely avoided. None of this excuses a poor experience, and we understand your frustration. To resolve this, we would like to offer the following options: We can reship the original model, subject to stock availability and verification. You may exchange it for a different style, and as a goodwill gesture we can cover up to 20% of the price difference. A gift can also be included with the exchange. In addition, we will issue you a separate 15% coupon for a new order. We take our responsibilities under UK consumer law seriously and will continue to review this case with our after-sales team. Please keep communicating with our customer service team so we can confirm your preferred solution and proceed as quickly as possible. Thank you for your patience while we work through this. We value your trust and hope to restore your confidence in Litfad. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★☆☆☆☆ Omg is the most disrespectful and… - Ana · 2026-09-17 Omg is the most disrespectful and disgusting company that I bought things from, I don’t recommend is a scam , I ordered a desk waiting for 3 months for the delivery now on giving me any update on my order and finally when arrived it was damaged I requested a refund but no they said straight away no , my question is how legally this company is still allowed to function and still money from people because that is what they do , any way they are just scammers > 商家回复 (2026-09-18): Dear Ana, We are very sorry to read your review. We fully understand your anger and disappointment. Waiting three months and then receiving a damaged item is extremely frustrating, and we regret that your experience led you to feel this way. This is not the standard we want for any customer. We want to state clearly: we are a legitimate and honest business and have served thousands of customers worldwide. We are not a scam. At the same time, we accept that your experience has been unacceptable, and we are responsible for investigating and resolving it properly. We partner with quality manufacturers in Asia, mainly China. By shipping directly from partner factories to customers in the US, Europe, and other regions, we cut inventory and warehousing costs and pass those savings on to you. This allows us to offer unique, high-quality lighting and furniture at prices far below local physical stores. Before shipping, we carry out strict quality checks and reinforced packaging, which is why processing can take longer. We ship directly from suppliers around the world, and some orders require cross-border transport. Packages can experience shocks and bumps during long-distance transit. Customs and logistics sorting centers may also open packages in ways beyond our control, which can cause damage. We explain these possibilities only to identify the cause, not to avoid responsibility. We did not refuse a refund. We offered alternative solutions to try to resolve the damage faster. We respect your legal rights and your final decision. For verified damage, our options include: 1) replacement of the original item; 2) exchange for a different style, with us covering up to 20% of the price difference. Again, we sincerely apologize. Please give us the chance to make this right. We will improve shipping updates, packaging standards, and after-sales communication. Contact us directly so we can assign a dedicated agent to your case. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★★★★★ nothing but good experiences - Andrew Maness · 2026-09-10 · 已验证 I had nothing but good experiences with this company. I ordered two chairs and liked them so much that I ordered two more a couple of months later. I struggled to find the exact chairs online and emailed them. They were prompt in replying with the chairs I was looking for. Delivery takes a little time, but both times, my chairs came well packed and unharmed. > 商家回复 (2026-09-11): Dear Andrew, Thank you so much for your wonderful review! Your kind words about our communication and service encourage us to keep improving every day. We appreciate your patience regarding delivery time. As we ship directly from our partner factories, delivery can take a little longer, but we are pleased to hear that both orders arrived well packed and unharmed. That is exactly the experience we want for every customer. Thank you again for your trust, your repeat business, and for taking the time to share such positive feedback. We look forward to serving you again in the future. If you ever need anything else, please do not hesitate to reach out. We are always here to help. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★☆☆☆☆ 3 months waiting and still no items - Zita · 2026-09-09 I placed an order for a table and 3x chairs 3 months ago, and I still haven’t received my order! What is particularly frustrating is the lack of clear and transparent information about the actual delivery timeframe when placing the order. At checkout, the delivery lead time shown to me was 30 days. I was not clearly informed before making payment that I could potentially be waiting several months for my order! the delivery information currently published on their website appears inconsistent, with different pages giving different estimates for UK delivery. Avoid, there a better and reliable companies around for better experience. > 商家回复 (2026-09-11): Dear Zita, Thank you very much for taking the time to share your feedback. We understand your frustration, and we will actively listen to your feedback and improve our communication, delivery estimates, and UK shipping information. Litfad is an international home décor platform dedicated to helping customers create their dream living spaces at affordable prices. Unlike traditional retailers that add markups through multiple middlemen, we follow a simple principle: ship directly from the manufacturer to you. We ship from suppliers around the world, which sometimes requires cross-border transportation. On product pages, we indicate order processing time and delivery time. At checkout, when selecting a shipping method, we also show the estimated transit times for “Standard Shipping” and “Expedited Shipping” for reference. We are a legitimate business and handle customs clearance and duties in accordance with the law. However, during customs clearance, government authorities may detain goods for further inspection, which can cause delays. To resolve your case, we would like to offer the following options: 1) Continue waiting for your original order and receive a 15% discount. 2) Exchange for a different new product, with us covering up to 20% of the price difference as a goodwill gesture. In addition, we will issue a separate 15% coupon for your next new order. We sincerely apologize. We believe customers place orders with expectation and excitement, and we do not want you to miss out on the product you truly want. That is why we try to offer multiple solutions to achieve a balance—one that eases your concerns while still allowing you to receive quality home products. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★☆☆☆☆ THE "SOLD OUT" SCAM - Hamid · 2026-09-04 THE "SOLD OUT" SCAM: They offer products only to lie that they are unavailable! LITFAD’s manipulation has no end. After two years of holding my money, they try to settle by offering a product as compensation. BUT EVERY PRODUCT I CHOOSE—AND EVERY PRODUCT THEY OFFER—SUDDENLY BECOMES "SOLD OUT" AS SOON AS I ACCEPT IT. ​This is not a coincidence; it is a scam. They use "sold out" as an excuse to avoid fulfilling their promise and to keep dragging me through their cycle of lies. ​They lie about delivery. ​They lie about the "130% limit." ​They lie about product availability to avoid giving me what they promised. ​They are not running a business; they are running an exhausting psychological game. I repeat my offer: Send the desk I selected, or admit that you are professional scammers who break every promise you make. I will continue to post this daily until you stop lying. ​DO NOT BUY FROM LITFAD. YOU WILL NEVER GET YOUR PRODUCT! ​DATE OF EXPERIENCE: April 2026 ORDER #: 888412 > 商家回复 (2026-09-06): Dear Hamid, Thank you for your continued feedback regarding Order #888412. For your order, we full refunded at 2026-04-06, Total: EUR 100.70. Note: The refund has been processed via newLitfadPP (Transaction ID: 68239072FP117805W). We take every complaint seriously, and we have reviewed your case in full detail once again. We sincerely regret that your experience with us has felt frustrating and exhausting – that is never our intention. However, we must respectfully and clearly address the facts, because we cannot accept the allegation that we are running a “scam” or engaging in any form of deception. Let us lay out the timeline and our actions: Total order value: €100.70, placed in 2024. First shipment: November 16, 2024 – we dispatched a brand‑new product to your address. You claimed you did not receive it. Second shipment: February 21, 2025 – we sent an identical replacement product, again brand new, at no cost to you. You again claimed non‑receipt. Third shipment: December 17, 2025 – we made a third goodwill reshipment of the same product. Yet again, you stated that you did not receive it. For all three shipments, we have retained official proof of delivery from our logistics carriers, confirming that each parcel was successfully delivered to the address you provided. We have been actively investigating with the couriers to understand what might have gone wrong, but the evidence clearly shows that we fulfilled our shipping obligations each time. Despite this, we have always remained open to finding a fair resolution. We offered you a free replacement with a product of similar value, or we even offered to cover up to 130% of your original price (i.e., up to €130.91) toward a different item of your choice – this was a generous goodwill gesture, not an obligation. However, you selected a desk priced at €2,196.31, which is more than 16 times our offered limit. We explained that this request was unreasonable, and we proposed more affordable alternatives, but you insisted on that specific desk. Most importantly, we have already issued a full refund of €100.70 to your original payment method. We did not force any partial refund, nor did we deduct any fees. You have received every cent you paid, and you are free to keep any of the shipped items if they ever surface. We deeply regret that our communication did not meet your expectations, and we apologise for any misunderstanding. However, we have done everything possible – three reshipments with delivery proof, multiple negotiation attempts, a generous upgrade allowance, and ultimately a complete refund. We cannot accept accusations of fraud or manipulation. Our business is built on transparency and customer care, and we have the records to prove our good faith. We deeply understand how frustration and sadness caused, this case makes you keep posting, even change to a new account to post. We are truly sorry about the distress and the inconvenience caused. We sincerely hope you could walk out of this. Moving forward, we will do our utmost to provide excellent service to our customers in order to minimize the occurrence of such incidents, and we will offer our customers superior and more accommodating after-sales solutions. Thank you for your understanding, and we wish you well. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★☆☆☆☆ You will not get what you're expecting - Mr Thomas O'Riordan · 2026-08-29 Once I got the box today, I knew my order wasn't going to be as expected. After two months tracking the slow boat from China, what was inside bore no resemblance to what I ordered. Half the cheap tat inside was broken, and I binned the lot. Do not use this fake AI site under any circumstances. Doesn't even deserve 1 star... worst online retail experience yet. > 商家回复 (2026-09-01): Dear Mr Thomas, Thank you for sharing your honest feedback. We truly appreciate every comment, even when it is critical, because it gives us an opportunity to reflect, learn, and improve. We are deeply sorry that your experience with us has been so disappointing, and we understand your frustration and anger. Please know that we take your words seriously and are committed to addressing your concerns with transparency and care. To help us investigate your case thoroughly, could you kindly reply with your order number? This will allow us to locate your transaction, review the entire shipping and tracking history, and verify what went wrong with both the product quality and the delivery timeline. Without this information, we cannot fully understand the situation or take the appropriate corrective actions. We are an international home décor platform dedicated to helping you create the living space of your dreams at an affordable price. We believe that beautiful, well‑designed furniture should be accessible to everyone, and we work directly with trusted manufacturers worldwide to bring you a wide range of styles without the traditional retail markups. We understand that our delivery process can sometimes feel slow. Before any item leaves our partner factory, it undergoes a strict quality inspection and is reinforced with extra protective packaging to minimise transit damage. This careful preparation takes time. Additionally, because we ship directly from suppliers in different countries, cross‑border logistics and customs clearance are often involved. For oversized furniture, we rely on specialised freight carriers with limited capacity, which may cause further delays and queue times. While we always strive to provide accurate tracking, we acknowledge that the two‑month wait you experienced is far from ideal, and we are continuously working with our logistics partners to shorten lead times and improve real‑time updates. Our platform also integrates a powerful supply chain that enables us to offer a diverse selection of designs and product categories. However, market availability can change unexpectedly – a style that was in stock at the time of ordering may later be updated or replaced by the manufacturer. We never intend to disappoint you, and we always try to communicate such changes proactively, though we clearly fell short in your case. Now, to resolve your specific situation, we would like to propose two options – please choose the one that works best for you: ① If the product you received had not been damaged, we would offer a 15% discount as a gesture of goodwill. However, since you have already disposed of the items, we understand that this option may no longer apply, but we mention it for completeness. ② Instead, we can send you a replacement in a different style or model that matches your taste – and we will cover up to 20% of any price difference (whether the new piece is more or less expensive) as a courtesy. In addition to either choice, we will also give you an extra 15% discount coupon for your next order, valid on any future purchase, as a sincere apology for the inconvenience caused. We are not a “fake AI site” – we are a legitimate, registered business with real people behind it who truly care about our customers. We respect your decision and are ready to act according to your preference. Please reply with your order number so we can set this right immediately. We hope you will give us a chance to restore your trust. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★☆☆☆☆ THE "SOLD OUT" SCAM - Hamid · 2026-08-27 THE "SOLD OUT" SCAM: They offer products only to lie that they are unavailable! LITFAD’s manipulation has no end. After two years of holding my money, they try to settle by offering a product as compensation. BUT EVERY PRODUCT I CHOOSE—AND EVERY PRODUCT THEY OFFER—SUDDENLY BECOMES "SOLD OUT" AS SOON AS I ACCEPT IT. ​This is not a coincidence; it is a scam. They use "sold out" as an excuse to avoid fulfilling their promise and to keep dragging me through their cycle of lies. ​They lie about delivery. ​They lie about the "130% limit." ​They lie about product availability to avoid giving me what they promised. ​They are not running a business; they are running an exhausting psychological game. I repeat my offer: Send the desk I selected, or admit that you are professional scammers who break every promise you make. I will continue to post this daily until you stop lying. ​DO NOT BUY FROM LITFAD. YOU WILL NEVER GET YOUR PRODUCT! ​DATE OF EXPERIENCE: April 2026 ORDER #: 888412 > 商家回复 (2026-08-28): Dear Hamid, Thank you for your continued feedback regarding Order #888412. For your order, we full refunded at 2026-04-06, Total: EUR 100.70. Note: The refund has been processed via newLitfadPP (Transaction ID: 68239072FP117805W). We take every complaint seriously, and we have reviewed your case in full detail once again. We sincerely regret that your experience with us has felt frustrating and exhausting – that is never our intention. However, we must respectfully and clearly address the facts, because we cannot accept the allegation that we are running a “scam” or engaging in any form of deception. Let us lay out the timeline and our actions: Total order value: €100.70, placed in 2024. First shipment: November 16, 2024 – we dispatched a brand‑new product to your address. You claimed you did not receive it. Second shipment: February 21, 2025 – we sent an identical replacement product, again brand new, at no cost to you. You again claimed non‑receipt. Third shipment: December 17, 2025 – we made a third goodwill reshipment of the same product. Yet again, you stated that you did not receive it. For all three shipments, we have retained official proof of delivery from our logistics carriers, confirming that each parcel was successfully delivered to the address you provided. We have been actively investigating with the couriers to understand what might have gone wrong, but the evidence clearly shows that we fulfilled our shipping obligations each time. Despite this, we have always remained open to finding a fair resolution. We offered you a free replacement with a product of similar value, or we even offered to cover up to 130% of your original price (i.e., up to €130.91) toward a different item of your choice – this was a generous goodwill gesture, not an obligation. However, you selected a desk priced at €2,196.31, which is more than 16 times our offered limit. We explained that this request was unreasonable, and we proposed more affordable alternatives, but you insisted on that specific desk. Most importantly, we have already issued a full refund of €100.70 to your original payment method. We did not force any partial refund, nor did we deduct any fees. You have received every cent you paid, and you are free to keep any of the shipped items if they ever surface. We deeply regret that our communication did not meet your expectations, and we apologise for any misunderstanding. However, we have done everything possible – three reshipments with delivery proof, multiple negotiation attempts, a generous upgrade allowance, and ultimately a complete refund. We cannot accept accusations of fraud or manipulation. Our business is built on transparency and customer care, and we have the records to prove our good faith. We deeply understand how frustration and sadness caused, this case makes you keep posting, even change to a new account to post. We are truly sorry about the distress and the inconvenience caused. We sincerely hope you could walk out of this. Moving forward, we will do our utmost to provide excellent service to our customers in order to minimize the occurrence of such incidents, and we will offer our customers superior and more accommodating after-sales solutions. Thank you for your understanding, and we wish you well. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★☆☆☆☆ Extremely poor quality of product and service. - M Dewan · 2026-08-22 What a pathetic level of service. The console table arrived after 3 months. Once received, the stone top was missing and the quality of the bottom gold metal was very poor. The joints soldered were clearly visible and the metal had micro holes. > 商家回复 (2026-08-24): Dear M Dewan, First and foremost, please accept our deepest and most sincere apologies for the utterly disappointing experience you have had with your console table – from the three‑month delivery wait to the missing stone top and the visibly poor metalwork with exposed soldering and micro‑holes. This is absolutely not the standard we promise, and we are genuinely mortified that your purchase turned out this way. We want to be transparent with you about how our platform operates. We are an international home décor marketplace that connects customers directly with thousands of artisan suppliers and factories across the globe. This model allows us to offer an exceptionally wide range of unique, hard‑to‑find designs at competitive prices. However, it also means that we rely on our partners’ production and quality control processes. While we conduct random inspections before shipment, we clearly failed in this case. We have already launched an internal investigation with that specific supplier and will be tightening our inspection protocols to prevent such failures in the future. We know that nothing can undo the frustration you have already suffered, but we are determined to make things right for you. Please choose the solution that best suits you: Option 1 – Replace with a new product Option 2 – Replace with a new design of your choice *You are welcome to browse our current collection and select any other console table, or even a different piece of furniture, that catches your eye. If the new item costs more than your original order, we will cover up to 20% of the price difference at our own expense, and we will ship it to you completely free of charge. In addition to either option above, we would like to offer you an exclusive 15% discount coupon for any future order on our site – valid for one year with no minimum purchase – as a small token of our regret and our hope to serve you better one day. We are an honest, law‑abiding business, and we never intended to cause you any distress. We do not ask you to file complaints or engage in disputes – we simply want to resolve this directly and fairly, because we genuinely care about your satisfaction and do not want to let your trust down. Your feedback is invaluable, and we are taking immediate steps to improve our quality checks and supplier communication. Please reply and tell us which option you prefer – we will act within 24 hours to implement your choice. If you have any further questions or concerns, our support team is available around the clock. Once again, we are deeply sorry, and we hope you will give us a chance to restore your faith in our service. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★☆☆☆☆ Terrible experience - Edina Biró · 2026-08-18 Terrible experience – avoid Litfad I ordered furniture from Litfad worth over €500 and paid for it in full. The furniture was never delivered, and despite this, I still have not received my money back. I paid over €500 for an order that I never received. This has been an extremely disappointing experience. I would definitely not recommend Litfad. Be very careful when ordering from this company. > 商家回复 (2026-08-21): Dear Edina, We are truly and deeply sorry for the terrible experience you have had with your order, and we completely understand your frustration and disappointment. Litfad is an international B2C home lighting and furniture e-commerce platform. Our business covers over 220 countries and regions worldwide. We work with over 100 suppliers to offer a diverse selection of products, including lighting, furniture, home decor, outdoor items, and more. We adopt a simplified business model that integrates resources to improve operational efficiency while reducing circulation and transaction costs. We strive to provide every customer with a “Fast, Superior, and Valuable” shopping experience. Your case has highlighted areas where we must do better. We are actively working to improve our logistics tracking and communication with shipping partners to prevent lost parcels. We are also streamlining our refund process to ensure that customers who do not receive their orders are reimbursed promptly, without unnecessary delays. To resolve your issue, we would like to offer you the following options: Full Replacement: We will immediately reship a brand new, identical set of furniture to you at no additional cost, with improved packaging. Alternative Product: You may choose any other product of similar value from our website as a replacement. If your chosen item costs more, we will cover 20% of the price difference. Additionally, we will give you a 15% discount coupon for your next purchase as a goodwill gesture. To proceed, could you please reply with your order number so we can immediately implement your preferred solution? We are committed to making this right and restoring your trust in us. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★☆☆☆☆ THE "SOLD OUT" SCAM - Hamid · 2026-08-12 THE "SOLD OUT" SCAM: They offer products only to lie that they are unavailable! LITFAD’s manipulation has no end. After two years of holding my money, they try to settle by offering a product as compensation. BUT EVERY PRODUCT I CHOOSE—AND EVERY PRODUCT THEY OFFER—SUDDENLY BECOMES "SOLD OUT" AS SOON AS I ACCEPT IT. ​This is not a coincidence; it is a scam. They use "sold out" as an excuse to avoid fulfilling their promise and to keep dragging me through their cycle of lies. ​They lie about delivery. ​They lie about the "130% limit." ​They lie about product availability to avoid giving me what they promised. ​They are not running a business; they are running an exhausting psychological game. I repeat my offer: Send the desk I selected, or admit that you are professional scammers who break every promise you make. I will continue to post this daily until you stop lying. ​DO NOT BUY FROM LITFAD. YOU WILL NEVER GET YOUR PRODUCT! ​DATE OF EXPERIENCE: April 2026 ORDER #: 888412 Prevedi > 商家回复 (2026-08-14): Dear Hamid, Thank you for your continued feedback regarding Order #888412. For your order, we full refunded at 2026-04-06, Total: EUR 100.70. Note: The refund has been processed via newLitfadPP (Transaction ID: 68239072FP117805W). We take every complaint seriously, and we have reviewed your case in full detail once again. We sincerely regret that your experience with us has felt frustrating and exhausting – that is never our intention. However, we must respectfully and clearly address the facts, because we cannot accept the allegation that we are running a “scam” or engaging in any form of deception. Let us lay out the timeline and our actions: Total order value: €100.70, placed in 2024. First shipment: November 16, 2024 – we dispatched a brand‑new product to your address. You claimed you did not receive it. Second shipment: February 21, 2025 – we sent an identical replacement product, again brand new, at no cost to you. You again claimed non‑receipt. Third shipment: December 17, 2025 – we made a third goodwill reshipment of the same product. Yet again, you stated that you did not receive it. For all three shipments, we have retained official proof of delivery from our logistics carriers, confirming that each parcel was successfully delivered to the address you provided. We have been actively investigating with the couriers to understand what might have gone wrong, but the evidence clearly shows that we fulfilled our shipping obligations each time. Despite this, we have always remained open to finding a fair resolution. We offered you a free replacement with a product of similar value, or we even offered to cover up to 130% of your original price (i.e., up to €130.91) toward a different item of your choice – this was a generous goodwill gesture, not an obligation. However, you selected a desk priced at €2,196.31, which is more than 16 times our offered limit. We explained that this request was unreasonable, and we proposed more affordable alternatives, but you insisted on that specific desk. Most importantly, we have already issued a full refund of €100.70 to your original payment method. We did not force any partial refund, nor did we deduct any fees. You have received every cent you paid, and you are free to keep any of the shipped items if they ever surface. We deeply regret that our communication did not meet your expectations, and we apologise for any misunderstanding. However, we have done everything possible – three reshipments with delivery proof, multiple negotiation attempts, a generous upgrade allowance, and ultimately a complete refund. We cannot accept accusations of fraud or manipulation. Our business is built on transparency and customer care, and we have the records to prove our good faith. We deeply understand how frustration and sadness caused, this case makes you keep posting, even change to a new account to post. We are truly sorry about the distress and the inconvenience caused. We sincerely hope you could walk out of this. Moving forward, we will do our utmost to provide excellent service to our customers in order to minimize the occurrence of such incidents, and we will offer our customers superior and more accommodating after-sales solutions. Thank you for your understanding, and we wish you well. ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) Litfad ### ★★★★★ My product was received in a timely… - Debbie Carol · 2026-08-12 · 已验证 My product was received in a timely manner and it was as it was described in the platform > 商家回复 (2026-08-14): Dear Debbie, Thank you so much for your wonderful feedback! We are absolutely thrilled to hear that your product arrived in a timely manner and that it matched the description on our platform perfectly. Knowing that we delivered exactly what we promised – and on time – brings us genuine joy, because that is precisely what we strive for every single day. Thank you again for choosing us and for taking the time to share your positive experience. We hope to serve you again soon! ( Litfad Support Team at support@litfad.com, 24/7 stands by your side) --- - 全部评价与筛选: https://ok.one/review/litfad.com - JSON 接口: https://ok.one/api/companies/litfad.com - 评分口径与数据来源: https://ok.one/methodology/