# Lockly 评价与评分

> 来源: OK.one — https://ok.one/review/lockly.com

- 域名: lockly.com
- 分类: 家庭服务
- 综合评分: 5.0 / 5 (60 条评价)
- 评分分布 5→1 星: 98% / 2% / 0% / 0% / 0%
- 所在地: United States · west milford
- 数据更新: 2026-08-10

Lockly（lockly.com）在 OK.one 的综合评分为 5.0 分（满分 5 分），基于本站收录的 60 条用户评价，属于家庭服务分类，口碑优秀。好评高度一致，100% 的评价为 4 星及以上。数据最后更新于 2026-08-10。

## 最新评价(第 1/3 页)

### ★★★★★ 优质锁具和一流的客户服务
- Stephanie  · 2026-08-05

首先，Lockly 的客户服务绝对是最好的！我稍后会讲到这一点。 :-) 

我会告诉你关于锁的信息：我们来自一个大家庭，他们都拥有一系列品牌的智能锁，我们决定跟上潮流——花了大量的时间和考虑来挑选一款。我们非常高兴选择 Lockly Visage Zeno 系列的所有输入选项（硬钥匙、指纹、电子卡、面部识别、键盘组合）。它易于安装，并且具有相当多的智能功能（例如能够在一周中的某些天/持续时间内为某些用户设置有限的访问权限 - 如果您在定期安排的时间提供清洁服务、要停留一段时间的客人或安排了有限时间的宠物/家庭保姆，这非常有用。Lockly 锁还具有有限的自禁用功能，当键盘被按下太多时（例如，下着猫和狗的雨）。它会在手机上通知您有什么事情发生了。 up，将禁用该特定功能并告诉您手动启用）。该锁非常适合儿童和成人，因为它有多种进入方式。对于那些热爱隐私且不想透露生物识别信息的人来说，它也非常有用（可以通过 Ekey 访问、Apple Watch、手机、加扰数字键盘打开）。现在，就生物识别技术而言，据我所知，信息保留在本地存储并转化为数学公式，因此它不会漂浮在互联网或 Lockly 服务器上的某个地方，以提高安全性和隐私性。 

现在，就他们的客户服务而言，我通过电子邮件联系了我，并在几个小时内解决了我的问题。沟通和服务非常好！该锁配有遮阳板，可保护您的投资。它可以防止键盘暴露在恶劣的天气下。我们已经安装了它并且非常棒。不幸的是，我们有一个沙发送货，两位送货的绅士在带来组合沙发时立即弹出了遮阳板。遮阳板在撞击中幸存下来，但粘合剂不再可用。 

我联系了客户服务部，几分钟后我就收到了第一封电子邮件，其中写道：“很抱歉，我无法为您提供进一步的帮助，但我会找人来帮助您。”不久后，我收到了 Ashley L. 的一封电子邮件，她解决了我的问题，并联系我确认了送货地址和信息，当我发出邮件时，她已经安排了向我发送新的遮阳板，并向我发送了跟踪信息。这只是几个小时的时间……主要是因为我无法立即回复。刚才我（第二天）发了一封电子邮件表示感谢，并表达了我有兴趣给她一个评论，另一封来自 Clariss B 的电子邮件进入了我的收件箱。非常专业地表达了她对我伸出援手的感谢，欢迎我加入 Lockly 家族，并鼓励我在需要任何其他帮助时再次伸出援手。 

这是一支绝对出色的支持团队……友善、热情、专业，并且决心迅速而彻底！我也喜欢所有员工的团队合作。他们知道如何保持井井有条。 

虽然我通常不写评论，但 Lockly 的工作人员确实让我很开心。他们绝对值得受到关注。 

凭借优质的客户服务和优质的产品继续保持卓越！

### ★★★★★ 很棒的客户服务！
- Rich Skoller · 2026-08-04

客户服务非常出色！与我共事的每个人都很专业、彬彬有礼，能够立即做出回应（通过电话和电子邮件）并立即寻求解决我的问题。考虑到 Lockly 制造了最好的硬件 - 我使用了许多其他选项，但没有任何一个可以与之相媲美 - 事实上，在我看来，他们还提供如此出色的客户服务，这使他们成为迄今为止该领域最好的公司！洛克利干得好！

> 商家回复 (2026-08-04): Thank you so much for your incredible 5-star review! We truly appreciate your kind words and are thrilled to hear about your positive experience with our team. Providing professional, responsive, and efficient support is something we take great pride in, and we’re glad our team was able to assist you promptly and effectively.

We’re also grateful for your trust in Lockly and your recognition of both our innovative hardware and customer service. Your feedback means a lot to us and motivates us to continue delivering the best experience possible for our customers. Thank you for being part of the Lockly family!

### ★★★★★ 虽然我有一个未接电话。约翰·D.给我回电话
- Fred Boyo · 2026-08-04

尽管我有一个未接电话，约翰还是给我回了电话。他引导我完成了连接集线器、让相机工作以及用手指打开门的步骤。

> 商家回复 (2026-08-04): Thank you for sharing your experience and for the wonderful 5-star review! We’re glad to hear that John was able to follow up with you and provide the guidance you needed. We appreciate him taking the time to walk you through connecting your hub, getting your camera working, and setting up fingerprint access. We’ll be sure to share your kind words with John!

### ★★★★★ 知识渊博且友善
- Ed Yoder · 2026-08-04

> 商家回复 (2026-08-04): Thank you for your wonderful 5-star review! We’re so glad to hear that you had a knowledgeable and friendly experience with our team. Providing helpful and supportive service is what we strive for, and we truly appreciate you taking the time to share your feedback.

### ★★★★★ 吉非常乐于助人，并确保我…
- Rachel · 2026-08-04

Gie 非常乐于助人，并确保我能够更改我的锁上的密码，因为它是我刚购买的房屋附带的。 
谢谢，吉！

> 商家回复 (2026-08-04): Thank you for your wonderful 5-star review! We’re so glad to hear that Gie was able to assist you with accessing your lock and changing the code after moving into your new home. We understand how important it is to feel secure, and we’re happy that Gie provided the guidance and support you needed. We’ll be sure to share your kind words with her!

### ★★★★★ 等待时间超过一个小时，但问题...
- Sean Marietta · 2026-08-04

等待时间超过一个小时，但问题很快就解决了。

> 商家回复 (2026-08-04): Thank you for sharing your feedback! We appreciate your patience while waiting to connect with our team, and we’re glad to hear that once you reached us, your issue was resolved quickly. We’re always working to improve our response times while continuing to provide the efficient and helpful support our customers deserve. Thank you for choosing Lockly!

### ★★★★★ 锁定支持
- SC · 2026-08-04

我对我的 Lockly 锁非常满意。最近我有一个关于锁定功能的问题。 
支持代表 Gie 非常乐于助人且令人愉快。

### ★★★★★ 很棒的客户服务
- Michelle · 2026-08-03

很快回复了我对门锁无法正常工作的担忧。他们让我们尝试所有解决方案并彻底调查问题。不幸的是，没有什么可以修复的，并且锁已经过了保修期。然而，他们好心地给了我们一个新锁的大幅折扣。我们感谢这项服务！

> 商家回复 (2026-08-03): Thank you for sharing your experience! We’re glad to hear our team was able to respond quickly, thoroughly troubleshoot the issue, and explore all possible solutions with you. While we’re sorry the lock could not be repaired, we’re happy we were able to help with a discount toward a new lock.

We truly appreciate your understanding and kind words about our customer service. Thank you for choosing Lockly, and we look forward to continuing to support you!

### ★★★★★ 添加新设备
- Margaret Edwards · 2026-08-03

约翰在几分钟内就解决了我的问题。

> 商家回复 (2026-08-03): Thank you for your feedback! We’re glad to hear John was able to quickly resolve your issue and make the process of adding your new device a smooth experience.

We’ll be sure to share your kind words with John. Thank you for choosing Lockly and for taking the time to share your experience!

### ★★★★★ 立即解决了我的问题
- giovanni carmoega · 2026-08-03

立即解决了我的问题。谢谢洛克利

> 商家回复 (2026-08-03): Thank you for your kind review! We’re happy to hear that your issue was resolved quickly and that our team was able to provide the support you needed.

We appreciate you choosing Lockly and taking the time to share your experience. Thank you!

### ★★★★★ 添加新设备
- Margaret Edwards · 2026-08-03

乔希在几分钟内就解决了我的问题。

> 商家回复 (2026-08-03): Thank you for sharing your feedback! We’re glad to hear John was able to quickly resolve your issue and make the process of adding your new device a smooth one. We’ll be sure to share your kind words with him.

We appreciate you taking the time to leave a review and thank you for choosing Lockly!

### ★★★★★ 我的 Lockly 手指有问题……
- Gary Kaye · 2026-08-03

我的 Lockly 手指门锁出现问题，Micah 帮助我解决了问题，问题得到了解决。她非常专业并且确实帮助了我。我很欣赏她的工作。

> 商家回复 (2026-08-04): Thank you for your fantastic 5-star review! We’re so happy to hear that Micah was able to help resolve the issue with your Lockly Fingerprint Deadbolt. Providing professional, patient, and helpful support is what we strive for, and we truly appreciate you recognizing her efforts. We’ll be sure to share your kind words with Micah!

### ★★★★★ 我们获得了优质的客户服务
- crespoandreina · 2026-08-02

我们获得了优质的客户服务；我们通过电子邮件和电话与真实的人进行交流，他们提供了快速、清晰的解决方案。感谢 Sandra L.，您用西班牙语提供了出色而勤奋的服务，并跟进我们的案件，按时致电并提供有效的解决方案。

> 商家回复 (2026-08-03): Thank you for sharing your wonderful feedback! We’re delighted to hear that you received excellent support through both email and phone, and that our team was able to provide quick, clear solutions.

We’re especially happy to hear about your experience with Sandra L. and the care she provided throughout your case. We’ll be sure to share your kind words with her and recognize her dedication to delivering helpful support in Spanish.

Thank you for choosing Lockly and for taking the time to share your experience!

### ★★★★★ 优质的服务
- Iliana Ziga · 2026-08-02

优质的服务！  谢谢

> 商家回复 (2026-08-03): Thank you for your kind words! We’re happy to hear you had an excellent experience with our service.

We appreciate you taking the time to share your feedback and thank you for choosing Lockly!

### ★★★★★ 最好的服务
- Ahmad Saidi · 2026-08-01

> 商家回复 (2026-08-03): Thank you for your kind words! We’re thrilled to hear you had a great experience with our service.

We appreciate your support and thank you for choosing Lockly!

### ★★★★★ 提供快速准确的支持
- Elvez Enfuego · 2026-08-01

客户支持代表能够快速帮助我。她很专业而且很有礼貌。

> 商家回复 (2026-08-03): Thank you for sharing your feedback! We’re glad to hear that our support team was able to assist you quickly and provide professional, courteous service.

We appreciate you taking the time to recognize our team and are happy we could help. Thank you for choosing Lockly!

### ★★★★★ 谢谢你！
- indrew jones · 2026-07-31

Clariss 和 Sol 以及所有相关人员都非常乐于助人和理解 - 他们解决了我的硬件损坏问题，我非常感激！

> 商家回复 (2026-07-31): Thank you so much for your wonderful 5-star review! We're delighted to hear that Clariss, Sol, and the rest of our team were able to help resolve the issue with your broken hardware. We'll be sure to share your kind words with them. We truly appreciate your support and are grateful for the opportunity to assist you. Thank you for choosing us!

### ★★★★★ Lockly是那里最好的公司……
- costantino ruggeri · 2026-07-31

Lockly是Lovks上最好的公司。我从来没有遇到过糟糕的经历，他们随时准备好帮助我解决任何问题，而且速度很快。之前我不知道他们在做什么。我推荐给大家。你不会失望的。客户服务 100%，产品 100% 谢谢。

> 商家回复 (2026-07-31): Thank you so much for your amazing 5-star review! We truly appreciate your kind words and are thrilled to hear that you’ve consistently had great experiences with our team and products. Providing fast, reliable support and quality service is always our goal, and we’re grateful for your recommendation. Thank you for choosing us and for your continued support!

### ★★★★★ 令人难以置信的客户服务
- Paul · 2026-07-31

令人难以置信的是，才华和 COM 指导使这成为一次可行的体验。我对这位带领我度过这次安装灾难的绅士的最高建议。他拯救了世界，也拯救了洛克利。请向约翰打个招呼，让他知道我们感谢他的帮助。顺便说一句，他非常非常擅长知道每一步、接下来会发生什么以及如何完成任务。

> 商家回复 (2026-07-31): Thank you so much for your incredible 5-star review! We’re thrilled to hear that John provided such exceptional support and guided you through the installation process with patience, expertise, and care. We’ll be sure to share your kind words with him and let him know how much you appreciated his help.

Providing knowledgeable and dependable assistance is what we strive for, and we’re grateful that John was able to turn a challenging situation into a successful experience. Thank you for choosing LOCKLY and for your highest recommendation!

### ★★★★★ 优质的服务让一切变得简单
- Charles Levinson · 2026-07-31

约翰非常有爱心，一切都做得很好，包括他回应的方式，谢谢

> 商家回复 (2026-07-31): Thank you for the kind words and 5-star review! We're so glad to hear that John provided caring and attentive service and handled everything the right way. We'll be sure to share your appreciation with him. Thank you for choosing us, and we look forward to helping you again in the future!

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