Lolobuy

We're sorry to hear that you didn't receive clear updates about your order status and delivery. That's not the experience we want for you. Please contact us via live chat or email with your order number — we'll check exactly what's happening with your order and explain the next steps. We're also working on improving our order communication. Thank you for your feedback. 🙏

Dear friend, We are very sorry for the long wait! Due to a significant increase in order volume during the National Day holiday and concentrated purchasing demands, our recent order scheduling has been quite tight. As a result, some orders have experienced delays in the purchasing process and were not completed within our original 24-hour purchasing timeframe. We sincerely apologize for the wait and inconvenience this has caused you. We are actively speeding up order processing and will continue to follow up on your order to complete the purchase for you as soon as possible.

Thank you for your kind words — we’ll keep working hard to do even better! 😊

Thank you so much for your kind words about our service — we're really glad our team could help you resolve the issue. We're sorry to hear about the delay with DHL and the sizing problem from the seller. While these are handled by our partners, we take your feedback seriously and will share it with them to improve. If there's anything else we can do for you, please reach out to our live chat anytime. Thanks again for your understanding! 🙏

Thank you for taking the time to share your experience. We're happy to hear you had a good overall experience, but we're truly sorry that the shipping process was confusing. We understand that international shipping costs and options can be tricky, and we're actively working to make our checkout and shipping information more transparent. If you have a specific order or question, please reach out to us at [support email] or through our live chat — we'll help you find the most suitable shipping line and clarify any costs. Your feedback helps us improve. Thanks again! 🌟

We're very sorry to hear about your experience — both the website issues and your frustration with the referral event. We understand how disappointing it is to feel like you didn't get what was promised. The referral program is genuine, but the rewards do require your invited friend to complete their first valid parcel order, as stated in the event rules. We're sorry if this wasn't clear enough — we'll take your feedback to improve the communication. Please contact us via live chat or email with your LoloBuy ID. We'll personally review your account to check whether any rewards were missed, and if there's an issue on our side, we'll make it right. Thank you for your feedback — it helps us do better. 🙏

Thank you for sharing your feedback — and we're sorry that working with us didn't feel easy. We take this seriously and would like to understand what went wrong. Please reach out to us via live chat or email with more details about your experience, and our team will look into it and work on a solution. We're also continuously improving our communication and processes to make things smoother for our users. Thank you for bringing this to our attention. 🙏

Dear User, We're very sorry to hear that some items arrived damaged. That's definitely not the experience we want for you. Please contact our live chat with your order number and photos of the damaged items — we'll look into it and resolve it for you as quickly as possible. Thank you for your feedback. 🙏