# Longer 评价与评分 > 来源: OK.one — https://ok.one/review/longer.net - 域名: longer.net - 分类: 商业服务 - 综合评分: 4.8 / 5 (58 条评价) - 评分分布 5→1 星: 95% / 0% / 0% / 0% / 5% - 所在地: China - 数据更新: 2026-10-24 Longer（longer.net）在 OK.one 的综合评分为 4.8 分（满分 5 分），基于本站收录的 58 条用户评价，属于商业服务分类，口碑优秀。好评高度一致，95% 的评价为 4 星及以上；商家回复了 100% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。 ## 最新评价(第 1/3 页) ### ★★★★★ The support at longer was great - Alan Smith · 2026-10-21 The support at longer was great. They were friendly and very quick to respond. I would recommend Longer to anyone. ### ★★★★★ I have bought three laser engravers… - Robert W · 2026-10-16 I have bought three laser engravers from Longer over the past few years. A Ray5 10watt and two B1 40watt. I have also bought several lens and two expansion kits. I have never had any issues with any of my lasers until recently. The power supply died on one of my B1 40w lasers. I was able to switch power supplies from one 40w to the other which confirmed the issue I was having. I then emailed Longer support about it and they replied asking for a description of my issue a video if I had one, which I did. Within a week or so they replied and said they would be shipping out a new power supply to me. Tracking looks like it will be here in the next day or two. Honestly, I’ve been very happy with my three lasers and will buy another one from them if the need arises. ### ★☆☆☆☆ Don’t buy from them if you want competence - Consumer · 2026-10-15 I made 2 pre-orders with them back at the end of June. I requested cancellation from the support team on July 3rd for the cancellation of my order as it seemed that it would not be delivered on time as originally scheduled. They have proceeded to give me the run around for the last 105 days about how they are working on it and will get back to me when they have an update. At this point they are either flat out refusing to cancel my order against their own terms of agreement (which state i can cancel the order at any time prior to shipment) or they have the most incompetent support and sales department I have ever had the displeasure of dealing with. If this is how they handle a simple cancellation request on something that wont be shipped until the end of November to early December, I would never in my right mind recommend anyone purchase anything from them. > 商家回复 (2026-10-19): Dear Customer,We sincerely apologize for the long wait and lack of clear communication regarding your cancellation requests submitted on July 3. The ePrint is a pre-order product, and our terms allow refunds to be requested before shipment. If you still wish to cancel both orders, we will contact our sales department to verify your requests and push for a resolution as soon as possible. Due to internal procedures and a high volume of orders, refunds have taken longer than expected. If you prefer to keep your orders, we will help arrange shipment as soon as possible. We respect your decision either way and will do our best to assist you. We believe ePrint represents an innovative step in desktop UV printing, combining advanced printing capabilities in a compact format. Our team has worked hard to develop a product that meets your expectations, and we hope you will have the opportunity to experience it. ### ★★★★★ support team are excellent any question… - duane jameson · 2026-10-15 support team are excellent any question i had was answer quick within a day had a spot on the lens and they were fast to answer my concerns about it i replaced the lends and all worked well ### ★★★★★ I bought this machine a few months ago… - Francis Banaszak · 2026-10-12 I bought this machine a few months ago and am very satisfied with it. I installed it in a custom-built enclosure with a fume exhaust system. I also purchased the 2W IR module and the rotary attachment for engraving cylindrical objects. Customer service is very responsive and always has a solution when needed. Here are a few creations made with this engraver on 3mm plywood and slate. ### ★★★★★ Outstanding Power, Precision, and Build Quality - Bob T · 2026-10-08 Outstanding Power, Precision, and Build Quality! I’ve been using the Longer B1 40W laser engraver in my woodworking shop, and it has exceeded my expectations on every front. The 40W optical output power is an absolute powerhouse—it cuts through thick hardwoods like cherry, walnut, and maple with remarkably clean edges and minimal charring. What impresses me most is the speed without sacrificing detail. Whether I’m doing fine vector layouts, high-detail raster engravings, or custom branding on finished pieces, the precision is razor-sharp. Setup was straightforward, and it integrates seamlessly with LightBurn, making workflow and layer controls smooth and hassle-free. The robust frame and safety features give me total confidence during long, multi-pass jobs. If you’re looking to take your custom woodworking, engraving, or fabrication to a professional level, the Longer B1 40W is worth every penny. Highly recommended! ### ★☆☆☆☆ UPDATE. Asked multiple times for refund - Mazm · 2026-10-05 UPDATE... "Nice reply from Longer on trustpilot, but no personal reply when i mailed them again. It's just a reply to make it look like they reply. The kickstarter is over and they refer to Longer Support. They have 2 e-mail adresses. No reply whatsoever in months. Be warned!!! Will make a review on my youtube channel soon to show my mails and their "customer support" that does not exist. Will keep you guys updated. Matthijs Houtman. Original post: Asked multiple times for refund. Product has not been sent and no updates from longer themselves. Refunds of cancellation is something what they do not want, so think twice before order. Getting money back is a pain, i don' t understand why this review is needed, but they will not respond. Multiple mails already sent, very dissapointing, will update how they deal with it. > 商家回复 (2026-10-13): Hello, we sincerely apologize that your experience with this order did not meet your expectations. We take your feedback very seriously and would like to assist you in resolving the refund issue as soon as possible. Could you please let us know whether you purchased the item through the official LONGER website or a crowdfunding platform? Please provide your order number so that we can look up the details and offer an appropriate solution. Thank you for your understanding; we will actively follow up on this matter. ### ★★★★★ Excellent after sales service even… - Dr Peter Martin · 2026-10-05 Excellent after sales service even though I bought my printer a long time ago Help it up 👍👍👍👍😂 ### ★★★★★ longer B1 30 W laser - Kristijan Mihoci · 2026-10-04 I recently encountered an issue with my Longer B1 30W laser. From the very first day I contacted customer support, I received unlimited assistance in resolving the problem; they responded immediately, without any hesitation or delay. Despite the distance and the nature of online support, I felt as though I had someone right there with me, dedicating their time to me and my issue rather than shying away from it. I would like to express my gratitude and commend the staff members—Mr. Rayan and Ms. Maria—for their expertise and dedication; resolving the issue would not have been possible without them. Ultimately, we replaced a few parts, and the shipments arrived very quickly, regardless of the distance. Thank you once again to the LONGER customer support team for the time spent resolving my problem. I thank them sincerely and can highly recommend Longer and their products, as well as their outstanding customer support. ### ★★★★★ Very good for beginners or entry level… - Ramon · 2026-09-29 Very good for beginners or entry level engravers. 20w is a lil step up from a 10w but definitely a learning curve not plug and play but relatively easy once u get the basics of the software not really the machine. Great support from longer if need assistance fast and reliable. Some advice would be use longer brand add ons like camera and roller if u want to upgrade bc it makes setup easy with capabilities a guaranteed. I’ve got creality rotary and it didn’t work so use same name brand if possible. ### ★★★★★ Great customer service - Justin Hunt · 2026-09-29 Great customer service, excellent product ### ★★★★★ Longer Ray 5 10W - RED CRANE · 2026-09-23 I bought the Longer Ray 5 10W to enhance my DIYwoodworking workshop, and it has completely exceeded my expectations. Assembly wasn't difficult partly thanks to clearly marked parts bags and straightforward instructions. I also found a lot of help on YouTube and FaceBook groups. The 10W dual-beam laser module is incredibly powerful. The 0.06mm x 0.06mm compressed laser spot provides crisp, high-definition photo engraving with sharp details on wood, leather, and dark acrylic. It cuts through 1/8-inch wood boards effortlessly in a single pass. I have used customer sevice sveral times since the purchase. I always get fast responses and solituintions to any issues I contack them about. ### ★★★★★ Amazing customer support. - joshua faust · 2026-09-19 Amazing customer support. ### ★★★★★ RAY5 mini Laser Engraver: what a brilliant little machine. - Charles McCorry · 2026-09-18 I recently purchased the RAY5 mini Laser Engraver. Never having used one before I was a bit unsure about setting it up. I won't mislead anyone: I had difficulty setting it up but was determined to do it. After reading the instructions and reviewing forums with no success, I then contacted the manufacturer's helpline. From that point on good things started happening very fast! I have given the review 5 stars to reflect that the support was excellent. They never gave up with me, checked in to find out how I was getting on, and that gave me the confidence to press on and solve the problem of getting it to connect to my PC. Once connected I was playing around with it and trying different materials. I had successes straight away even though I did not know the software. The precision and accuracy of the laser are a delight. As an engineer I very much admire the quality of the build, especially at the price. It has already had some knocks but it proving durable. I have now bought beginner's books to learn how to use the software properly. Do not expect problems when you buy it and set it up but if you do contact the helpline and I know they will fix the problem. ### ★★★★★ Concerned and respectful. - William Fish · 2026-09-11 They got back to me in a timely manner. Treated me with concern and respect even though my laser is over 2 years old. ### ★★★★★ 100% Recommend - Longer Laser Ray 5 20W - Mark White · 2026-09-10 Brilliant Machine - I use Light Burn with it - Faultless every time - GRBL is another program but its free so its very limited on what you can do. Lightburn - It connects direct to the laser, edit images, engrave, cut, its endless with what you can do Machine - Really good speed, you can adjust the laser power as you go, speed it up, its amazing really. I engrave, wood, burn into cloths, burn into wood, ceramics and slate - 100% Recommend ! ### ★★★★★ We absolutely love our Longer Ray5… - Madison · 2026-09-09 We absolutely love our Longer Ray5 laser! We bought as an intro laser two years ago and it did not disappoint! It engraved so crisp! And Longer's customer support and service are top notch! We highly recommend Gerrit products and their company! A++++ ### ★★★★★ B1 40W could not connect to my PC. - Maxime Théophile Kone · 2026-09-08 I was in a mess with my B1 i had not been able to operate since day 1 (a year and a half ago) i bought it because B1 40W could not connect to my PC. . I went through all longer web forum and support seeking for help and assistance . All in vain because of my bare experience in laser world . Due to my very busy life, i put everything asside to dedicate my time to work , other hobbies and family. Then after a long silence, a week ago, i decided to contact Longer support in order to buy a new motherboard since my machine failed to connect to my computer. Longer kindly suggest me an attempt remote assistance before spending my money . A bimgo!! that was the right move . Longer solve my problem in various clicks that really made my day . I would like to deeply thank Longer who depite an overdue assitance time frame was so dedicated to give me an help. Thanks again to to staff ### ★★★★★ The Longer company has amazing lasers… - Christopher Hall · 2026-09-07 The Longer company has amazing lasers and stellar customer service. I own 3 Longer B1 40w models with the extension kits. I run them daily. They outperform lasers costing way more. Highly recommend the products and the customer support after the sale. ### ★★★★★ I own the B1 30 W laser - Nick Letterese · 2026-08-31 I own the B1 30 W laser. I also owned the Ray 5 10 W laser. longer is the only laser company I will buy from. Their machines are 100% reliable. Their customer service is 1000% reliable. They will respond to your email within 24 hours. --- - 全部评价与筛选: https://ok.one/review/longer.net - JSON 接口: https://ok.one/api/companies/longer.net - 评分口径与数据来源: https://ok.one/methodology/