# LOOKFANTASTIC Singapore 评价与评分 > 来源: OK.one — https://ok.one/review/lookfantastic.com.sg - 域名: lookfantastic.com.sg - 分类: 美丽与健康 - 综合评分: 3.6 / 5 (103 条评价) - 评分分布 5→1 星: 47% / 13% / 16% / 8% / 17% - 所在地: United States - 数据更新: 2026-08-10 LOOKFANTASTIC Singapore（lookfantastic.com.sg）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 103 条用户评价，属于美丽与健康分类，口碑一般。60% 的评价为 4 星及以上，17% 为 1 星；商家回复了 96% 的差评；近 12 个月新增 2 条。数据最后更新于 2026-08-10。 ## 最新评价(第 1/6 页) ### ★★★★☆ 给我妻子买的，她很喜欢 - Tyrese · 2026-04-14 给我妻子买的，她很喜欢！运输时间有点长，但总体来说 A+ ### ★☆☆☆☆ 服务恢复不存在，边缘骗局 - Kat · 2025-08-24 服务恢复是不存在的，接近骗局。 我下了订单，跟踪状态显示商品已发货，但状态卡在此处数周。联系了客户服务，他们说很可能在运输途中丢失了 - 一切都很好，要求发送替换订单。 更换订单也出现了同样的问题。再次联系客服，得到了完全相同的答复——退款还是换货？我想要以我支付的价格订购的特定物品，所以我想要更换，但显然是 LF 需要调查为什么包裹连续丢失两次，然后我才能继续处理。 从这里开始就是地狱了。他们首先试图告诉我，我提供了错误的交货详细信息 - 我立即证明情况并非如此，因为我过去的订单被交付到同一地址（这也是最近的订单）。然后他们告诉我他们没办法查出原因是什么，如果我愿意的话可以选择替换，但可能会再次丢失（这个提案到底是什么？他们想和我陷入无限循环吗？） 我不是天才，但即使我知道他们的物流提供商也会提供拒绝发货的理由。检查记录是一个简单的问题，但我只是不断收到这些无意义的陈词滥调回复。 我要求升级投诉，该投诉已完成，并被告知我将在 2 个工作日内收到电子邮件回复。我特别告诉代理人，他向我确认了两次，在我们知道运输问题的原因之前，我不想启动任何退款或换货 - 因为我不想再次经历整个过程。令人惊讶的是我等了整整一周，结果是蟋蟀。 再次联系客服，这次他们终于告诉我，由于货件中有危险品，订单被扣留（看——显然根本原因很容易追踪到）。即便如此，他们还是给了我同样的两个选择——退款或更换。这次，代理人承认的不是这种可能性，而是肯定的是，换货将因同样的原因再次被海关扣留。那告诉我这些还有什么意义？？？这些都充满了困难，因为（1）他们坚持在不修改的情况下进行全订单更换，原因未知 - 他们不可能想象可以选择删除有问题的商品并进行部分退款； (2) 即使退款现在也有问题——他们拒绝告诉我危险品是什么，所以我怎么知道我必须避免哪些物品？ 在整个过程中，LF只是让我来和他们一起解决问题。老实说，这是一种边缘欺诈——我们作为客户也支付运费，因此他们提供了他们需要履行的服务。这里到底发生了什么，我真的对这次经历感到震惊！ ### ★★★☆☆ 我有过一段复杂的经历…… - Lecomte · 2024-11-16 我在新加坡 LOOKFANTASTIC 的经历很复杂。虽然购买的便利性值得称赞，但明显没有折扣。我的订单遇到了两次问题，由于“运输限制”而延迟和取消，这令人沮丧。不过，我感谢他们的客户支持团队在解决问题、提供帐户积分和处理损坏物品方面的及时响应。他们的产品品牌范围广泛是一个优势，尽管该应用程序可以进行一些改进，因为我在结账时遇到了困难。总的来说，这是一次不错的体验，但还有改进的空间。 > 商家回复 (2024-11-19): Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Jane ### ★☆☆☆☆ 糟糕的客户关怀和服务 - Venka · 2024-09-17 · 已验证 糟糕的客户关怀和服务，我没有在承诺的时间内收到订单 > 商家回复 (2024-09-17): Hi Venka, Thank you for leaving your review. I am sorry to hear that you have had an issue with the delivery of your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message. I look forward to getting this resolved. Kind Regards, Ben ### ★☆☆☆☆ 假冒网站，谨防！ - Ivy Lim · 2024-09-03 不要从这个假冒网站购买任何东西。虽然它有一个 sg 域名，但它似乎在伦敦以外运营，我强烈怀疑它根本不交付任何订单。偶尔的正面评论可能是他们写的假评论。 8 月 2 日，我从他们那里订购了一些商品，因为我以为这是新加坡的一家网上护肤品店。我几乎不知道它在网上的声誉非常糟糕（我只是在与他们有过不好的经历后才用谷歌搜索）。 我收到了一封电子邮件通知，预计在 8 月 16 日至 8 月 23 日期间送达，但是当我点击“追踪包裹”时，它显示了从伦敦发货的包裹的可疑页面，并且我的包裹无法追踪。 我通过 FB 给他们发了好几次消息，他们总是使用延迟策略，询问我的地址等，并说我必须等到 9 月 2 日才能处理我因订单未送达而退款。 我昨天（9 月 2 日）给他们发了消息，并再次使用了延迟策略（询问地址，我是否想重新发送物品或退款），不同的人“出席”我的退款请求。我对最后一条消息再次询问他们何时退款保持沉默。 说实话，当我看到他们留言要不要寄货给我时，我的心一沉，确认了他们确实是一个诈骗网站。因为没有真正的在线企业会这样做，他们只会退款。 请不要从本网站购买任何东西。 LOOKFANTASTIC.SG 是一个虚假网站。 我没有回复按钮来回复 Look Fantastic sg 的评论。因此在这里更新。 我的订单号是595846318。 > 商家回复 (2024-09-03): Hello Ivy, Thank you for leaving your review. I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this. Kind Regards, Kayleigh ### ★☆☆☆☆ 交货速度非常慢 - Cheryl · 2024-08-30 · 已验证 > 商家回复 (2024-08-31): Hello, Thank you for taking the time to leave your review. I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible. I look forward to resolving this for you. Kind regards, Liam ### ★☆☆☆☆ 客户服务很糟糕 - Sarah · 2024-08-29 · 已验证 我的订单被取消然后有扣除。当尝试发送电子邮件询问邮箱已满！ > 商家回复 (2024-08-30): Hello, Thank you for taking the time to leave your review. I am sorry that you have faced this problem. I have investigated your issue and sent a message to your account, please see this when possible. I look forward to resolving this for you. Kind regards, Liam ### ★★★★☆ 易于购买，但可以这样…… - David · 2024-08-29 · 已验证 购买方便，但可以通过折扣来实现，因为没有折扣。 我最后一次订购的商品从未到达，因为它显然已损坏，但 LF 已为此退款给我 > 商家回复 (2024-08-30): Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Jane ### ★☆☆☆☆ 我第一次订购 - Tan · 2024-08-29 · 已验证 我第一次订购，产品从未到达。 重新订购从未到达。 你们在做什么？ > 商家回复 (2024-08-30): Hello, Thank you for your review. I am very sorry to hear of the issues encountered with your recent order and I do appreciate your frustrations. Taking a look at your account, I can see that this matter has now been resolved by our Customer Service team. Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist. Kind regards, Liam ### ★★★★★ 好折扣 - Wong · 2024-08-25 · 已验证 > 商家回复 (2024-08-27): Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane ### ★★★★★ 我喜欢 LF 上的产品 - Kala · 2024-08-23 · 已验证 我喜欢 LF 上的产品，他们的品牌是我在其他地方找不到的，比如 philip kingsley。 > 商家回复 (2024-08-23): Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane ### ★★★★★ 简单的下订单流程 - hhnjgoh · 2024-08-17 · 已验证 > 商家回复 (2024-08-19): Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane ### ★★★★★ 一如既往的快速高效 - Irene · 2024-08-17 · 已验证 > 商家回复 (2024-08-19): Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane ### ★☆☆☆☆ 我第一次没有得到折扣… - Seraa · 2024-08-17 · 已验证 我没有得到第一次折扣，我仍然需要支付运费。而在其他平台我收到了很多折扣。 > 商家回复 (2024-08-17): Hello Serena, I am sorry to hear of this issue regarding your discount. I do want to assist and get this issue resolved and I am confident I can. Please can you sign into your account to view the message I have just sent you. I will be able to get this sorted. Kind regards, Jess ### ★★★☆☆ 这是我的订单第二次... - Je · 2024-08-12 · 已验证 编辑： 客户关系部门已回复我，并向我的帐户添加了帐户信用，以示善意。 这是我的订单第二次因“运输限制”而被取消。如果存在上述限制，则该订单一开始就不应该被允许处理。 > 商家回复 (2024-08-13): Hello Je, I am sorry to hear of this issue. I do want to assist and get this issue resolved and I am confident I can. Please can you sign into your account to view the message I have just sent you. I will be able to get this sorted. Kind regards, Jess ### ★★★★★ 反应灵敏的特工米莉 - Yasmin B · 2024-08-08 反应灵敏的特工米莉 谢谢你 > 商家回复 (2024-08-08): Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane ### ★★★★★ 简单快速 - T S Daniell · 2024-08-06 · 已验证 > 商家回复 (2024-08-07): Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane ### ★☆☆☆☆ 我无法使用我的美国运通卡来… - SFL · 2024-08-05 · 已验证 我无法使用我的美国运通卡付款。我不得不使用我的借记卡。不使用美国运通卡意味着我无法累积积分。 > 商家回复 (2024-08-05): Hi SFL, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind Regards, Stephen ### ★★★☆☆ 流程还可以，但是太多了…… - Wkdkw · 2024-08-04 · 已验证 流程还可以，但是有很多误导性的折扣代码 > 商家回复 (2024-08-05): Hello, Thank you for taking the time to leave your review, we value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback. Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Kind regards, Jane ### ★★★★★ 易于订购 - Anne · 2024-08-01 · 已验证 > 商家回复 (2024-08-05): Hello, Thank you for leaving your review! It is always a pleasure to receive this feedback from our loyal Customers. Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments. Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist. Take care and have a lovely day. Kind Regards, Jane --- - 全部评价与筛选: https://ok.one/review/lookfantastic.com.sg - JSON 接口: https://ok.one/api/companies/lookfantastic.com.sg - 评分口径与数据来源: https://ok.one/methodology/