一个多月后我无法兑换...
多次获准赎回后,一个多月都无法赎回。我有正确的银行信息,并且一直在祖拉赌场兑换,Fortine 获胜,耶!赌场是姊妹网站,所以如果我能够兑现我的奖金,我很想提高这个评级。
Hi Dustinn, Thank you for reaching out and sharing this experience. We understand how frustrating it can be to experience a delay in redeeming your winnings, especially after receiving approval to do so. We would like to have this matter reviewed as quickly as possible. Please contact us at [email protected] with your account details and any correspondence you have received regarding your approved redemptions, so our team can investigate what is causing the delay and work toward a resolution. We appreciate you letting us know about this, and we hope to help you redeem your winnings and turn this experience around.
