# LuxeDecor 评价与评分

> 来源: OK.one — https://ok.one/review/luxedecor.com

- 域名: luxedecor.com
- 分类: 家居与园艺
- 综合评分: 4.3 / 5 (102 条评价)
- 评分分布 5→1 星: 75% / 5% / 3% / 3% / 14%
- 所在地: United States · Chicago
- 数据更新: 2026-08-10

LuxeDecor（luxedecor.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 102 条用户评价，属于家居与园艺分类，口碑良好。80% 的评价为 4 星及以上，14% 为 1 星；商家回复了 94% 的差评。数据最后更新于 2026-08-10。

## 最新评价(第 1/6 页)

### ★☆☆☆☆ 我的订单要到 10 月才会发货
- Carolyn Mier · 2026-08-07 · 已验证

我的订单要到 10 月 26 日才会发货。 
这太荒谬了。  我真的很喜欢这款风扇，但仍在考虑取消订单。我不会向你订购任何其他东西。

> 商家回复 (2026-08-07): Dear Carolyn,

We are very sorry for the frustration and disappointment you experienced with your order. This is not the experience we want for any of our customers, and we sincerely apologize for the inconvenience.

 On July 6, 2026, you placed an order for the Quorum Ovation Ceiling Fan. As outlined in our Terms & Conditions and Shipping Policy, the estimated shipping timeframe provided at checkout is an approximation and may change based on product availability. Once an order is accepted by the manufacturer, we provide updated estimated ship dates if they differ from the original timeframe communicated in your order confirmation. 30-Day Return Policy | LuxeDecor

Unfortunately, on July 28, 2026, we were notified by the manufacturer that the item had been placed on backorder, with a revised estimated shipping date of the week of October 26. We understand how disappointing and frustrating this unexpected delay may be, and we sincerely apologize for the inconvenience. Our team reached out to you via email as soon as we received this update.
As we have not yet received a response, your order remains on backorder. Please know that we are here to help and will gladly work with you to explore the best resolution based on your preference. Whether you would like to consider alternative options that may ship sooner or cancel the order, our Customer Service Team will assist you every step of the way. Should you choose to cancel, we will be happy to process a full refund promptly.

If you have any questions or if there is anything else we can assist you with, please don’t hesitate to reach out. You can contact us through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, 9:00 a.m. to 5:00 p.m. CDT.

### ★★★★★ 独特的现代物品
- LindaLee · 2026-08-07 · 已验证

良好的选择，有竞争力的价格，免费送货，在线订购流程简单，交货快捷（1-3 个工作日是完美的）

### ★★☆☆☆ 你好
- customer · 2026-08-06 · 已验证

你好 
我几周前下了订单，此后我没有任何更新 

请告知物品何时发货。

> 商家回复 (2026-08-07): Dear Customer,

Thank you for purchasing from LuxeDecor!

 Upon reviewing your order, we see that you purchased the 2 Braxton Culler Pine Isle End Tables on July 10. At the time of purchase, the product was listed as a Special Order item with an estimated lead time of 5–8 weeks, as noted on the product page and in your order confirmation.
We're pleased to let you know that, based on our most recent communication with the manufacturer on August 6, your order remains on schedule, with an estimated ship date of August 21. Since this estimated ship date has not changed, there have not been any shipping updates to share. We proactively notify customers if the estimated ship date changes from the original lead time or once the order has shipped.
That said, we were happy to reconfirm the current estimated ship date with the manufacturer on your behalf. Please rest assured that we will continue to monitor your order closely and will notify you as soon as any additional updates become available.
If you have any questions or if there is anything else we can assist you with, please don’t hesitate to reach out. You can contact us through our Contact Us page or call us toll-free at 888-761-4777, Monday through Friday, 9:00 a.m. to 5:00 p.m. CDT.

### ★★★★★ 用户友好的网站
- Momo · 2026-08-06 · 已验证

### ★★★★★ 凯利提供了很大的帮助，并回答了所有问题……
- Kristina Watanabe · 2026-08-05

凯利给了我很大的帮助，回答了我所有的问题！

### ★☆☆☆☆ 我非常失望并且经历了糟糕的经历
- Gagik A. Gholian · 2026-08-04

我非常失望，并且在这家公司经历了可怕的经历。我购买了 2 双鞋子，我于 7 月 30 日及时收到，但是鞋子太紧，根据他们的退货政策，我尝试退货，但是当我尝试退货时却无法退货，因为我的退货日期已于 7 月 29 日过期，这意味着我收到鞋子的前一天。任何地方都没有这家公司的电话号码，到目前为止，我发送给客户服务的 3 封电子邮件都没有人回复。现在我穿着 2 双我花了 1200 美元买的鞋。

### ★★★★★ 易于导航和订购。
- Jesse Y · 2026-08-02 · 已验证

### ★★★☆☆ 当我收到制造商的答复后，可能会有更多的星星
- Peggy · 2026-08-01

我对这次互动感到满意，但我提出了一个请求，当制造商答复并传递给我时，最终将得到答复，从而为我的最终审查提供依据。这是一项将帮助我决定是否购买某件特定作品的询问。

> 商家回复 (2026-08-04): Dear Peggy,

Thank you for taking the time to share your feedback. We’re pleased to hear that you’ve been satisfied with your interaction with our team so far!

We understand that you’re currently waiting for additional information from the manufacturer before proceeding further. We're happy to assist in ensuring you get that information as quickly as possible but we were unfortunately unable to locate your inquiry with the information provided in your review. Could you please the name of the sales representative you have been working with or details regarding the item or nature of your inquiry? 
This will help us best assist. 

We appreciate your consideration of LuxeDecor and hope to help you find the perfect piece for your home.

### ★★★★★ 该灯与描述相符，并且……
- customer · 2026-07-30 · 已验证

该灯与描述和图片相符。及时发货和收到商品对我来说至关重要！你在这方面做得很好。我已经订购了第二盏灯。

### ★☆☆☆☆ 不要从 LUXEDECOR 购买
- MG · 2026-07-28

我们从 Luxe Decor 购买了三个非常昂贵的照明灯具。我们收到的产品与照片不同。它们显然是山寨货。金色的油漆看起来像是幼儿画的。他们几乎不可能退回这些物品。所以我可能不得不在我的信用卡上反驳这一点。

> 商家回复 (2026-07-28): Dear Matt,

Thank you for taking the time to share your feedback. We sincerely apologize that the lighting fixtures you received did not meet your expectations, and we appreciate the opportunity to address your concerns.

First, we would like to assure you that LuxeDecor is an authorized retailer of all the brands we carry. The lighting fixtures in your order were shipped directly from the manufacturer, Metropolitan Lighting, and we do not sell fraudulent, imitation, or "knock off" products. Every product we offer is sourced directly from and authorized by the manufacturer.

After reviewing your order, we can confirm that you first contacted us on July 23rd via our Live Chat platform and submitted a return request through our website regarding your concerns with the items. Our Returns team promptly responded to review your request, explained the applicable return policy, discussed the available options, including the possibility of retaining the fixtures with a goodwill discount. and initiated communication with Metropolitan Lighting to facilitate your return request.
On July 27th, you contacted us again to further explain your concerns regarding the finish and appearance of the fixtures. On July 28th, our Claims team followed up to request photographs and additional information so that we could present a detailed claim to the manufacturer for review.

We truly appreciate your willingness to communicate with our Customer Service and Claims Management teams, as well as your cooperation in providing additional information and photographs. Your continued communication has enabled us to advocate on your behalf with the manufacturer and work toward the most appropriate resolution as quickly and seamlessly as possible.

Customer satisfaction is extremely important to us, and we remain committed to resolving this matter as quickly as possible. Thank you for your patience and understanding while we continue working with Metropolitan Lighting, and we look forward to assisting you through to a resolution.

If you have any questions in the meantime, we’re here to help. You can reach us through our Contact Us page or by calling us toll-free at 888-733-3201, Monday through Friday, 9:00 a.m. to 5:00 p.m. CDT.

### ★★★★★ 高品质家居装饰
- Toya B · 2026-07-28 · 已验证

高品质的家居装饰、快速的客户服务响应时间和物超所值。

### ★★★★★ 终于得到了我们想要的
- Robin Henry · 2026-07-28 · 已验证

终于得到我们想要的了，谢谢

### ★★★★★ 超级简单，送货很棒
- Joanna H · 2026-07-28 · 已验证

我觉得在这个网站上订购很容易！往返于我的家、办公室和其他地点之间非常方便！

### ★★★★★ 良性互动
- Tony · 2026-07-28 · 已验证

良好的网站和与销售的积极互动。

### ★☆☆☆☆ 发货时灯丢失
- Carrie Pulsifer · 2026-07-27

交货已经过去两周了，我们只收到了订购的 2 盏灯中的 1 盏。我买了一个盒子，里面有 1 个灯，第二个盒子有 2 个灯罩。我们通过电子邮件、聊天和电话多次联系，得到的答复都是一样的。 “承运人正在码头搜索以找到丢失的包裹。”我们有文件显示，承运人交付了 Luxedecor 给他们的盒子，但 Luxedecor 只给了他们 1 个灯和 2 个灯罩。他们应该立即向我发送我付费购买的第二盏灯，他们只是重复相同的响应，但没有解决方案。这是非常糟糕的客户服务，我希望他们立即解决这个令人沮丧的问题。

> 商家回复 (2026-07-28): Dear Caroline,
I sincerely apologize for the frustration and inconvenience you’ve experienced with your order. This is not the level of service we strive to provide, and I understand how disappointing this situation has been.
On July 3, 2026, you placed an order for two Villa & House Virginia Glacial Mist Blue Buffet Lamps. Your order was shipped, and tracking information from Metropolitan was provided on July 7, 2026.
On July 14, 2026, you contacted us to let us know that only one of the two lamps had been delivered. As soon as we were made aware of the issue, our Logistics team partnered with the carrier to initiate a dock search for the missing lamp.
A dock search is a thorough investigation conducted by the shipping carrier to locate freight that may have been misplaced or separated during transit. During this process, the carrier searches its loading docks, terminals, trailers, and warehouses to determine whether the missing item is still within its network so it can be routed to its final destination as quickly as possible.
At this time, we have escalated the matter directly to the carrier’s management team to obtain an immediate update. We understand that this process has taken longer than expected, and we sincerely apologize for the inconvenience and frustration this has caused. Please know that we are actively monitoring the situation and will provide you with an update as soon as we receive additional information.
If you have any questions in the meantime, we’re here to help. You can reach us through our Contact Us page or by calling us toll-free at 888-733-3201, Monday through Friday, 9:00 a.m. to 5:00 p.m. CDT.
Thank you for your patience and understanding. We truly appreciate the opportunity to make this right.

### ★★★★★ 优质的服务
- Marjorie Acierno · 2026-07-27

优质的服务，购买的公司，非常快速地回答问题，特罗匹酮是顶级产品，将永远持续下去，而且看起来令人难以置信

### ★★★★★ 与客户支持合作...
- customer · 2026-07-26 · 已验证

凯利与客户支持人员合作，让我们的体验变得轻而易举。她非常乐于助人，并确保我们得到了我们想要的东西！

### ★☆☆☆☆ 买的时候说要2-4周，现在是……
- customer · 2026-07-25 · 已验证

买的时候说2-4周，现在付款后已经接近8周了。

> 商家回复 (2026-07-27): Hi Stephen,
Thank you for taking the time to share your feedback. I sincerely apologize for the frustration you’ve experienced with your order. This is not the level of service or experience we strive to provide for our customers.
On July 24, 2026, you placed an order for two Four Hands Numa Outdoor Accent Chairs in Washed Brown Teak with Stone Grey Olefin. At the time of purchase, the estimated shipping timeframe displayed was 2–4 weeks.
As outlined in our Terms of Use and Estimated Shipping Times, the order confirmation email includes an approximate lead time. Please note that these shipping estimates are subject to change based on product availability. Once the manufacturer accepts the order, we provide an updated estimated ship date if it differs from the original estimate communicated at checkout. 30-Day Return Policy | LuxeDecor
Later that same day, the manufacturer confirmed your order, and we sent you the following update:
“The manufacturer has provided a shipping date estimate of the week of September 21st. Please note, this timeframe is subject to change, and these products may ship earlier than estimated. Please contact us with any questions or if you would like alternative suggestions—we are here to help! We will keep you informed of any updates and provide tracking information as soon as it becomes available.”
We understand that changes to estimated shipping dates can be disappointing, and we sincerely apologize for any inconvenience this has caused.
If you have any questions or if there is anything further we can assist you with, please don’t hesitate to reach out through our Contact Us page or call us toll-free at 888-733-3201, Monday through Friday, 9:00 AM–5:00 PM CDT. We’re here to help and appreciate the opportunity to assist you.

### ★★☆☆☆ 退房时不适用折扣
- brian bauer · 2026-07-25 · 已验证

你好
今天 2026 年 7 月 25 日，我为贵公司的首次用户使用了您的折扣代码

它没有应用折扣

布莱恩

请申请折扣或取消订单

> 商家回复 (2026-07-27): Dear Brian, 
Thank you so much for taking the time to share your experience with us—we truly appreciate your feedback, and I’m very sorry for any frustration this may have caused.  I’ve applied the discount to your order. If there’s anything else we can assist with, please don’t hesitate to reach out through our Contact Us page or give us a call at 888-761-4777, Monday through Friday, 9:00 AM – 5:00 PM CST. We’re always happy to help.

### ★★★★☆ 网上购物需要个人风格
- Patti Williams · 2026-07-22 · 已验证

当您在线购买时，没有个人互动，您的包裹只会显示出来，如果有人联系并说您的包裹正在​​路上或进行某种类型的个人互动，那就太好了

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