# Luxus Car Mats 评价与评分 > 来源: OK.one — https://ok.one/review/luxuscarmats.com - 域名: luxuscarmats.com - 分类: 车辆与交通 - 综合评分: 3.9 / 5 (101 条评价) - 评分分布 5→1 星: 68% / 5% / 2% / 1% / 24% - 所在地: United States · Sheridan - 数据更新: 2026-08-12 Luxus Car Mats（luxuscarmats.com）在 OK.one 的综合评分为 3.9 分（满分 5 分），基于本站收录的 101 条用户评价，属于车辆与交通分类，口碑一般。24% 的评价为 1 星，差评比例偏高；商家回复了 88% 的差评；评价主要围绕产品、质量、客户服务。数据最后更新于 2026-08-12。 ## 最新评价(第 1/6 页) ### ★★★★★ 强烈推荐 - Wellington Monteiro · 2026-08-10 很棒的产品！印象非常深刻，强烈推荐给任何想要升级内饰的人。定制且易于安装。整个过程中，工作人员始终保持联系。 5/5 ### ★★☆☆☆ 不要相信这家公司，因为他们...... - Johnny · 2026-08-08 不要相信这家公司，因为他们不遵守诺言。 当我订购时，我问我是否需要在比利时支付任何关税，那个叫艾玛·梅兰德的人告诉我，我不需要支付任何费用，如果我支付了，他们会退还我金额。 好吧，你猜怎么着！当垫子在交货前 1 天到达时，我必须支付关税，因此知道我将从 Luxus Car Mats 获得退款，我支付了他们要求我支付的金额，否则将不会交货，而且我已经为垫子支付了 189 欧元。 然后我联系了艾玛，向她发送了我支付的收据，经过几次邮件往来后，她说她很抱歉，他们不会退款给我。 根本不值得信任！！我给 2 * 的原因是因为我给垫子 4 * 和服务 0 * 所以这是 2 平均。 ### ★★★★★ 对我的购买非常满意 - Kennedy Hervey · 2026-08-01 对我的购买非常满意。我选择带有红色缝线的黑色蜂窝来升级我的野马的内饰。脚垫质量很好，非常适合我的车。安装非常简单。改善您的室内装饰的好而简单的方法。 ### ★☆☆☆☆ 他们的服务是你能想到的最差的…… - Stijn Croonen · 2026-07-31 他们的服务是你能得到的最差的。我订购了豪华双人汽车脚垫和樱桃红色座套。他们忘记了封面的夹子，还给我寄了一张 25 欧元的发票。他们没有寄足够的钱，但我付了钱。然后下一个问题又出现了。双层垫的夹子在三个月内就断裂了，并因滑动而受伤。他们再次收取 25 欧元，我需要额外支付 14 欧元才能进入该国。 luxus的回应：他们无法控制额外的运费。不要从这家公司购买 ### ★★★★☆ 它们让我的车看起来更豪华 - Bryan Herrera-Ramirez · 2026-07-30 它们的效果非常好，而且质量也很好。它们非常棒，而且像手套一样合身。安装它们没有任何问题，非常简单。它们让我的车看起来更豪华，我喜欢这一点。他们的作品令人惊叹 ### ★☆☆☆☆ 我代表我的…发布此信息 - Manuela Bikhazi · 2026-07-28 我代表我的朋友发布此信息。对这家公司非常失望。我花了 103 美元买了一个后备箱垫，等了一个月才从中国发货，到货时发现它有很大的折痕。 经过多封电子邮件后，客户服务承认折痕是由他们包装和运输垫子的方式造成的，甚至表示更换可能会出现同样的问题。尽管承认这一点，他们拒绝全额退款，只提供 10 美元的善意退款。 很难相信一家已经经营了 7 年的公司仍然以这种方式运送产品并拒绝为其提供支持。我不建议从豪华汽车垫购买。 > 商家回复 (2026-07-28): Dear Manuela, We take product concerns seriously, but we have been unable to locate an order under your name or verify the experience described. You also state that this review was posted on behalf of a friend, which means it does not appear to reflect your own purchase or direct customer experience. To protect our customers’ privacy, we can only discuss an order and offer a resolution directly with the person whose details appear on the purchase. We therefore ask that your friend contact our Customer Care team personally with their order number, email address, and photographs of the mat as received. Once we can verify the order, we will carefully review the product condition and complete correspondence history. If a genuine issue remains unresolved, we are committed to working directly with the purchaser to provide a fair and appropriate solution. Without the purchaser’s information, we cannot verify or properly respond to the claims presented in this third-party review. Luxus Car Mats Team ### ★☆☆☆☆ 所有夹子在双层垫子上都会断裂 - Samantha Woodmansey · 2026-07-28 去年我买了一辆新车时带来了这些汽车脚垫，之前在不同品牌上有过很好的体验。我只更换了品牌，因为我想要钻石垫附带的垫子和夹在上面的垫子。我最大的错误就是买了这些。所有的夹子都坏了。我给该公司发了电子邮件，但没有人回复我此事。非常糟糕的客户服务。我会不惜一切代价避免购买双层垫。 他们给你的替换夹子并不是坏掉的。损坏的夹子是将毛毡垫固定到金刚石垫上的夹子。没有办法替代这些 > 商家回复 (2026-07-28): Dear Samantha, We’re sorry that you experienced broken clips, but we would like to clarify the customer service history accurately. Our records show that our team responded to each email we received from you, so it is not correct to state that no one replied. Replacement clips are included with the mats specifically so individual clips can be replaced if they become damaged through use. In addition, we have now offered to send you further replacement clips completely free of charge. We stand behind our products and remain willing to resolve the issue. Please reply to our latest message so we can confirm your delivery details and arrange shipment of the complimentary replacements. Luxus Car Mats Team ### ★☆☆☆☆ 客户服务真的很糟糕，但并不像…… - Charlie Crowe · 2026-07-28 客户服务确实很糟糕，但不像产品的颜色那么糟糕。我可以提供一张照片。 他们发给我的颜色和网站上的颜色根本不相近。也花了一个多月才发出来。 一直试图要求退货标签和退款但没有成功。 继续跑来跑去。 请联系我的信用卡公司提出争议。 不会推荐这家公司！ ### ★★★★★ 非常好的垫子 - Ethan Barnhart · 2026-07-26 真的很好的垫子！而且他们很容易合作 > 商家回复 (2026-07-28): Dear Ethan, Thank you for your kind feedback. We’re delighted that you love your new mats and found our team easy to work with. A premium product should always be accompanied by an equally smooth and attentive experience. We truly appreciate your trust and hope you enjoy your mats for many journeys to come. Luxus Car Mats Team ### ★★★☆☆ 呃，好吧 - Isaac Rueda · 2026-07-25 垫子的总体结果很好，但我不得不等待的时间有点疯狂。我相信他们可能花了 2-3 个月的时间才开始交货，但我收到通知和电子邮件说货物已发货，并且很快就会到达或在我所在的地区，但事实并非如此。在那段时间之后，我从迪拜支付了 20 美元的关税，这有点疯狂，因为我觉得他们已经做好了套件并准备好发货，但他们没有。我还被问是否想要座套，但我没有收到，但我没有付钱，所以没关系。而且盒子也被毁了，说实话，它与我安装时的预期有一点不同。但我喜欢那里的垫子，但不是因为等待或价格。他们也在 Instagram 上被禁了一段时间，我在那里得到了他们的赞助商，但在我拿到垫子后，他们被撤下了。 > 商家回复 (2026-07-28): Dear Isaac, Thank you for sharing your honest feedback. We’re pleased that you ultimately liked the mats, but we sincerely apologize for the extended wait and the confusing tracking updates you received. Delays of this length are very uncommon, and this was not the experience we intended for you. Each set is custom-made for the customer’s specific vehicle rather than held as ready-made inventory. While this allows us to provide a more tailored fit, the production and delivery process in your case took far longer than expected. You should also have received clearer and more accurate communication throughout the journey. We regret that the outer box arrived damaged and that installation differed from what you anticipated. Although import duties are assessed by local customs authorities and are separate from our shipping charges, we understand how an unexpected fee added further frustration after such a lengthy wait. Your feedback is valuable, and we are reviewing how we communicate production progress, tracking information, installation expectations, and potential customs charges. We appreciate your patience and hope the quality and appearance of your mats continue to enhance your vehicle. Luxus Car Mats Team ### ★★★★★ 汽车脚垫的尺寸非常适合我的…… - Isiah Jackson · 2026-07-25 汽车脚垫尺寸非常适合我的 AMG c43。材质很好，没有撕裂或看起来松动。我推荐给任何人。运输也很棒。这是来自一位真正的买家，相信我。你会得到很好的照顾🫶🏼 > 商家回复 (2026-07-28): Dear Isiah, Thank you for your wonderful recommendation and for placing your trust in us. We’re delighted that the mats fit your AMG C43 perfectly and that the materials, craftsmanship, and shipping experience all met your expectations. Knowing that you feel confident recommending Luxus Car Mats to other drivers means a great deal to our team. We hope your new mats continue to complement and protect your AMG beautifully on every journey. Luxus Car Mats Team ### ★★★★★ 垫子的舒适度和精确贴合性…… - Anthony Fisher · 2026-07-24 脚垫与我的汽车的舒适度和精确贴合超出了我的预期和要求。它们是非常高品质的垫子，经得起时间的考验。我再也不会使用另一家公司的垫子了！ > 商家回复 (2026-07-28): Dear Valued Customer, Thank you for your exceptional feedback. We’re delighted that the comfort, precise fit, and lasting quality of your mats exceeded your expectations. Knowing that Luxus Car Mats has become your trusted choice for future vehicles is the highest compliment we could receive. We truly appreciate your confidence and look forward to creating more beautifully tailored interiors for you in the years ahead. Luxus Car Mats Team ### ★★★★★ 2018+ 野马汽车脚垫 - Nate Jefferson · 2026-07-23 我对 2018 年以上福特野马的 Luxus 汽车脚垫感到非常满意。合身性非常好，材料感觉很优质，整体质量超出了我的预期。一切看起来几乎都是工厂制造的，同时为内饰提供了出色的保护。 安装非常简单，工艺也非常出色。如果您想使用兼具奢华、耐用和完美贴合的产品来升级您的野马内饰，我强烈推荐 Luxus。绝对值得！ > 商家回复 (2026-07-28): Dear Nate, Thank you for your exceptional review and recommendation. We’re delighted that the fit, materials, and craftsmanship of your Luxus mats exceeded your expectations and gave your Mustang a beautifully integrated, factory-quality finish. Luxury, durability, and precise protection are at the heart of every set we create. We truly appreciate your trust and hope you enjoy the transformation on every journey. Luxus Car Mats Team ### ★★★★★ 这些地板马特的很容易…… - Harley · 2026-07-22 这些马特地板非常容易安装，而且质量很高。内饰确实给人一种你想要的感觉，他们有很多颜色选择，我强烈推荐 > 商家回复 (2026-07-28): Dear Harley, Thank you for your wonderful recommendation. We’re delighted that your mats were easy to install and that their quality and design created exactly the interior atmosphere you wanted. With our range of color combinations, every customer can create a look that feels uniquely their own. We truly appreciate your support and hope you enjoy the transformation on every drive. Luxus Car Mats Team ### ★★★★★ 爱他们！推荐 - sveta bradshaw · 2026-07-19 爱他们！ 购买很容易并且喜欢这个产品。他们有很好的沟通能力并且愿意与你合作。 > 商家回复 (2026-07-28): Dear Sveta, Thank you for your lovely feedback and recommendation. We’re delighted that you enjoyed an easy purchasing experience, attentive communication, and most importantly, your new mats. Providing a beautifully crafted product alongside thoughtful, accommodating support is exactly the experience we want every customer to receive. We truly appreciate your trust and hope you enjoy your mats on every journey. Luxus Car Mats Team ### ★☆☆☆☆ 绝对可怕的经历 - Yegg Wijnen · 2026-07-13 绝对糟糕的经历，首先，我通过快递订购了我的汽车脚垫，花了大约 2 个月才到达这里！而不是广告上说的 2-4 天！ 然后垫子不合适，他们拒绝给我退款，这也是我建议的。相反，他们提出寄出一张新垫子，但你看，似乎没有垫子来。似乎总是处于“最后阶段” 客户服务也很糟糕，需要很长时间才能回复，但我们已经完成了您的伙伴，他们正处于发货的最后阶段。现在又过去了快2个月了，却毫无动静。 请勿下单！！ > 商家回复 (2026-07-28): Dear Yegg, We take your concerns seriously and are committed to making this right for you. However, we have been unable to locate an order, support history, or replacement request under the name shown on this review. We have contacted you privately through Trustpilot to request your full name, email address, and order number. To date, we have not received the information needed to identify your purchase or investigate the experience described. Please respond to our Trustpilot request with your order details. Once we can verify and locate your order, our team will prioritize a full review of the original delivery, fitment concern, and replacement status. We will work with you directly to provide a fair and appropriate resolution and ensure this matter is properly addressed. We genuinely want the opportunity to restore your confidence and bring this experience to a positive conclusion. Luxus Car Mats Team ### ★☆☆☆☆ 一定要快点收到订单 - Wayne mattocks · 2026-07-10 我于 2026 年 6 月 3 日订购了这些垫子，它们终于在 2026 年 7 月 2 日到达。如果我知道它们来自海外，我就不会订购这些垫子，但从未做过广告，你永远不能与人类交谈，只能与人工智能交谈。 我确实认为垫子很好，但只有在您不着急的情况下才会订购。 广告上的时间范围是 1 至 2 周，而不是 1 个月。 非常令人失望的是，客户服务不是很好，除了电子邮件之外，他们不会以任何方式回复您 > 商家回复 (2026-07-28): Dear Wayne, Thank you for your feedback. We’re pleased that you found the mats themselves to be a quality product, although we regret that the delivery experience did not meet your expectations. For clarity, each set is made to order, with production typically requiring 5 to 7 business days. Estimated delivery then requires 10 to 20 business days. Based on your order date of June 3 and delivery date of July 2, your order arrived within the combined timeframe published on our website. Our website also explains that our custom mats are produced and shipped from our overseas manufacturing facility. We apologize if this information was not sufficiently prominent during your purchasing journey. Our live chat begins with an AI assistant to provide immediate support when our human agents are assisting other customers. More complex cases are transferred to a team member or followed up by email. We acknowledge that reaching a person should have felt easier in your case, and we appreciate your feedback on this aspect of our service. We hope the quality, fit, and appearance of your new mats prove worth the wait and enhance your vehicle for many years to come. Luxus Car Mats Team ### ★☆☆☆☆ 贴合质量差 - Peter Hampton · 2026-07-09 在花了一些时间阅读评论并寻找可以保护我的新车的汽车垫后，我选择了 Luxus 汽车垫作为首选公司，并且获得了好评。订购过程很简单，在提供我的详细信息并选择脚垫并提供我订购和付款的汽车的详细信息后。没问题，直到第一封电子邮件询问我要包含的文本并且这是收费的。在解释我在订购时提出要求后，这个问题得到了解决。 地垫到了，拆开包装后看起来很可爱。安装前面板时我遇到了一些小问题，但我可以使用它们，虽然不完美，但我可以处理。后面的情况则完全不同。它的切割不正确，导致后座通风口没有安装在座椅后部周围的通道上，位于安全带固定点周围的地板上，或者座椅下方，有一些用于座椅冷却的电子设备或冷风机。即使两个人尝试，也完全无法适应。 我写信给该公司添加图片来展示配件，并被告知这将由制作团队处理。 14 天后收到一封后续电子邮件，被告知同样的事情。进一步的后续电子邮件，因为我还被收取了无运费产品的进口税。 制作团队没有做出回应让我感到震惊，并且对这个问题得到解决不抱希望。我会很高兴地更新积极的结果 ***更新*** 26 年 7 月 9 日与 Luxus Bot 进行实时聊天。在收到快递账单后，我联系了 Luxus 来解决。首先，机器人说这是可能不时发生的事情。但付款后等待 1-3 个工作日即可获得 20% 折扣退款。多么奇怪，我的订单清楚地写着免费送货，却没有提到进口关税。但是，如果我向他们付款，他们会善意地退还 20%。不 根本不会飞。如前所述，不要期望我的问题得到合理的答复或解决。 *** 更新*** 希望我们能够解决 Luxus 已联系的问题 > 商家回复 (2026-07-28): Dear Peter, Thank you for updating your review. We’re sorry that the rear mats did not fit as intended and that our response time added to your frustration. A custom-fit product should install correctly, and we understand your disappointment after choosing us to protect your new vehicle. To resolve the fitment concern, we have offered to produce and send a replacement set of rear mats at no cost to you. Our team has reached out directly to confirm the necessary details and move this forward. We would also like to clarify that complimentary delivery covers the shipping cost, while any import duties or taxes assessed by the destination country are separate charges imposed by local customs authorities. This is disclosed on our website, and these fees are not collected or retained by Luxus Car Mats. Nevertheless, as a gesture of goodwill, we offered a refund equal to 20% of the customs charge. This was not a discount conditional upon any additional payment to us. We remain committed to working with you until the replacement has been completed and the fitment concern has been properly addressed. We appreciate the opportunity to restore your confidence. Luxus Car Mats Team ### ★☆☆☆☆ 后车垫根本不适合甚至...... - ann hampton · 2026-07-09 后车脚垫根本不合适，尽管它是一辆全新的汽车，所有规格都已提供给公司，客户服务很糟糕，并且阅读了其他一些 1 星评论，我不是唯一一个被掏腰包、被 CS 忽视并以“我们将与生产部门一起解决这个问题”为借口的人。 2 个月前，我现在收到了 dhl 发送的一张超过 90 英镑的送货单，订单上明确注明免费送货今天早上与机器人进行了实时聊天，解释了一切，他们建议在等待和等待后将我转给一个人（他们的话），聊天被关闭并且无法开始新的聊天， 不要与这家公司打交道，他们是假冒的廉价垫子，祝你好运获得退款 除了公司对我的问题的答复之外，我想通过网站上的屏幕截图索取证明，其中显示我必须支付关税，免费送货等意味着客户无需支付费用来接收该物品，如果公司知道通过海关收费，这应该由公司明确说明或吸收在产品成本中，而不是隐藏起来，只是在发表此评论之后，我收到了一封要求我支付关税费用的信函，结果是否定的 因此，我现在要求（7 月 28 日）提供屏幕截图和证据，证明在我继续操作之前，他们的网站上清楚地标明了海关费用， 感谢您的回复，并说我不能发表评论，因为我没有购买它们，这是误导，这是我的车，垫子是我丈夫为我买的，因此我们都在审查和监控进展（或缺乏进展），由评论的读者来确定他们是否受到负面评论的影响 问题解决后，我们将相应更新我们的评论 > 商家回复 (2026-07-28): Hi Ann, We’re sorry that this order did not provide the experience expected. However, we must clarify that this review appears to concern the same order and circumstances already reviewed separately by the purchaser, including the rear-mat fitment issue, customs charge, and our proposed resolution. Presenting one transaction through multiple reviews can give readers a misleading impression that these were separate customer experiences. For the fitment concern, we offered to produce and send a replacement rear mat completely free of charge. We also offered a goodwill refund equal to 20% of the customs fee, although customs duties are separate from free shipping and are assessed by the destination country’s authorities. We remain ready to resolve the matter directly with the purchaser. We respectfully ask that feedback concerning this single order be kept to one review and updated there as the resolution progresses. Luxus Car Mats Team ### ★★★★★ 我对这个习惯非常满意…… - Michael M. · 2026-07-06 我对我的宾利新后备箱内衬的定制尺寸和卓越品质感到非常满意。黑色钻石搭配白色缝线，显得优雅。我非常喜欢它，所以我刚刚订购了前后脚垫。我等不及他们到来了。 > 商家回复 (2026-07-28): Dear Michael, Thank you for your wonderful feedback and for choosing Luxus Car Mats for your Bentley. We’re delighted that the custom fit and craftsmanship of your trunk liner exceeded your expectations. The black diamond design with white stitching is a beautifully refined combination. It is the greatest compliment to know that you loved it enough to order the matching front and rear floor mats. We look forward to completing your Bentley’s interior and hope the full set makes every journey feel even more exceptional. Luxus Car Mats Team --- - 全部评价与筛选: https://ok.one/review/luxuscarmats.com - JSON 接口: https://ok.one/api/companies/luxuscarmats.com - 评分口径与数据来源: https://ok.one/methodology/