The MailboxWorks

Thank you for your review, Royanna! MailboxWorks Support | 866.717.4943 | [email protected]

We sincerely apologize for the inconvenience you experienced with the screw holes while attaching the post to the mailbox. We understand that this issue is frustrating and falls short of the quality we strive to deliver. Your satisfaction is of utmost importance to us, and our team has reached out to you to offer the necessary support and find a suitable solution. MailboxWorks Support | 866.717.4943 | [email protected]

We are glad to hear your mailbox made it to you safely, and we hope you enjoy your purchase! Thank you for your review. MailboxWorks Support | 866.717.4943 | [email protected]

Thank you for sharing your review, Tom! Your feedback is valued, and we're always here to assist if you ever you need any help. MailboxWorks Support | 866.717.4943 | [email protected]

Thank you so much for your review, Kristen! MailboxWorks Support | 866.717.4943 | [email protected]

Thank you for sharing your review, Nikki! MailboxWorks Support | 866.717.4943 | [email protected]

Thank you for your review! MailboxWorks Support | 866.717.4943 | [email protected]

Thank you for your review, Bruce! MailboxWorks Support | 866.717.4943 | [email protected]

We are glad to hear our team was able to ensure your satisfaction, and we thank you for your kind words, James! MailboxWorks Support | 866.717.4943 | [email protected]

Thank you for sharing your experience, Kevin! We do our best to provide quality service and keep customers up to date with expected timelines. We hope you love your new mailbox! MailboxWorks Support | 866.717.4943 | [email protected]

We are glad you are pleased with your new Whitehall mailbox, thank you for your review! MailboxWorks Support | 866.717.4943 | [email protected]

Thank you for bringing these issues to our attention, and for taking the time to leave us a review, Mary! We want to make sure you are satisfied with your new mailbox, so we have reached out to the vendor concerning your issues. We have also sent you and email so that we may easily communicate any updates or resolutions. We look forward to supporting you! MailboxWorks Support | 866.717.4943 | [email protected]

Thank you for taking the time to share your review, Frank! We're glad to hear that you find the mailbox itself to be of high quality. We understand your disappointment with the attachment method for the plaques, and we apologize for any inconvenience caused. The manufacturer has chosen this specific method of attachment to minimize the chance of rust and water damage, as compared to the traditional method that involves screws. We are always committed to providing excellent customer service, and if you ever have any questions or need any assistance, we are more than happy to help. Your feedback is valuable to us, and we'll use it to continuously improve our products and services. MailboxWorks Support | 866.717.4943 | [email protected]

Thank you for your review, Ben! Providing timely and efficient customer service is our top priority, and we appreciate your feedback. MailboxWorks Support | 866.717.4943 | [email protected]

We sincerely apologize for the inconvenience caused by the missing items for your mailbox setup. We understand that this was not the experience you expected after investing in a premium product. We are here to support you, and we are happy to reach out to the manufacturer on behalf of our customers whenever pieces or parts are missing. We can typically arrange to have the needed items sent out to you at no additional cost. Thank you for taking the time to write us a review and provide us with valuable feedback! MailboxWorks Support | 866.717.4943 | [email protected]

Dear Theresa, We are sorry to hear your experience has been less than ideal. We understand your frustration and apologize for the inconvenience this situation may have caused you. While we sympathize with your desire for an exchange, our policy regarding this particular item is determined by the manufacturer. We are required to adhere to their guidelines, which unfortunately do not allow for exchanges or returns on replacement parts like the door plaque you ordered. We understand that this policy may not align with your expectations, and we apologize for any disappointment it may have caused. Our team makes every effort to be sure the order is placed according to customer requests by verbally confirming the desired selections, as we recognize the importance of getting it right, especially on items for which this policy applies. We were given confirmation of Polished Brass as the preferred color and the order was placed as requested. Of course, we are human too and we understand things change. In an effort to assist you, we had offered a resolution option. We had proposed providing a courtesy discount of 30% off the purchase of a Satin Nickel door plaque. This would bring the total cost to $55.30 instead of $79, and we would cover the shipping costs. We believed that this option would save you time and if there were returns available on this item, it would have been more cost effective as well. We always strive to provide the best possible customer service within our capabilities, and we genuinely appreciate your feedback. We understand that mistakes happen, and we do our best to partner with our customers and manufacturers to ensure the best possible resolution for all parties involved. We will certainly pass along your feedback to our team and the manufacturer to evaluate if any changes can be made to our policies in the future. We understand that you are dissatisfied with the resolution options we provided earlier, and we genuinely regret that we could not meet your expectations. We value your satisfaction as a customer, and we would like to offer our sincerest apologies once again. If there's anything else we can assist you with or any further feedback you'd like to provide, please feel free to let us know. We are here to listen and help in any way we can. Thank you for your understanding. Best regards, MailboxWorks Support | 866.717.4943 | [email protected]

We are so happy to hear you are pleased with your new Bacova mailbox! Thank you for your review, Theresa! MailboxWorks Support | 866.717.4943 | [email protected]

Hello Tina, Thank you for your wonderful review! We're thrilled to hear that your address sign came out perfect and that you love it. It's always our goal to provide products that meet and exceed our customers' expectations. We appreciate your business and hope your new address sign brings a touch of elegance to your home. If there's anything else we can assist you with, please don't hesitate to reach out to us. MailboxWorks Support | 866.717.4943 | [email protected]

Hello Lissette, Thank you for your glowing review! We're delighted to hear that our representative, Yani, provided you with amazing service. We pride ourselves on having helpful, attentive, and kind team members. It's fantastic that Yani was able to assist you and guide you through your situation. We appreciate your kind words and hope to continue providing exceptional support whenever you need it. MailboxWorks Support | 866.717.4943 | [email protected]

Dear Susan, Thank you for your wonderful review! We're thrilled to hear that you found the perfect address plaques on our website with ease. We're also delighted that you received your order promptly and were very pleased with the quality of the product. Providing great customer service is important to us, and we're glad our dedicated representatives kept you informed about your order. We appreciate your support and look forward to serving you again in the future. Budget Mailboxes Support | 866.707.0008 | [email protected]