Mail Order Meds

Thank you for your feedback. We’re truly sorry to hear about your experience and understand how distressing this situation is, especially while you’re dealing with pain. We want to clarify a few important points based on our records: We are actively monitoring your shipment, and according to the most recent tracking updates, there is still movement on the package. At this time, it is not marked as lost, and we continue to see signs that it is progressing through the postal system. Unfortunately, international shipments can occasionally experience delays while passing through customs, which is outside of our control and can vary significantly by order. Regarding the USPS service request you initiated, we would like to thank you for calling USPS as they have been posting developments on the tracking information until the package is delivered or formally resolved. We also recognize your frustration around communication. We have been sending email updates, but it appears there was an issue with delivery or visibility of those messages. We are escalating this to our IT team to investigate and ensure this does not happen again. In terms of prescription coordination, we acknowledge your preference for a direct phone call to your pharmacy rather than fax communication. While fax requests have historically been reliable in many cases, we agree that we should be more flexible and responsive to patient-specific needs going forward. Regarding insurance and shipping methods, shipments are sent through standard tracked mail services, and we continue to evaluate options to improve protection and delivery experience. Finally, we sincerely apologize for the frustration and distress this has caused. We strongly encourage patients to order refills in advance, as customs clearance times can vary and are unfortunately beyond our control. We appreciate your feedback and are reviewing all aspects of your experience internally so we can improve our processes, communication, and responsiveness going forward.

Thank you so much for your 5-star review! We’re so glad to hear that our refill reminder service and coordination with your doctor have been helpful and time-saving for you. Making sure you don’t miss important daily medications is exactly what we strive to support. It means a lot to know that a recommendation brought you to us and that you’ve continued to have a positive experience over the years. We truly appreciate your trust and look forward to continuing to serve you!

Our team at Mail Order Meds thank you for this awesome review. We’re glad to hear that our refill check-ins and prescription coordination have been helpful for you, and that you find our pricing consistent and easy to plan around. We also appreciate your understanding when occasional external factors, such as tariffs, may impact costs. It’s great to know your deliveries are arriving within a reliable timeframe as well. Take care!

We’re delighted to hear that you’re happy with the medication, timely deliveries, easy ordering process, and our team. It’s also great to know you find our pricing competitive and that’s something we work hard to maintain. We truly appreciate your continued support and look forward to serving you again!

Your feedback means so much to us especially coming from a long-time customer. We’re glad we’ve been able to consistently support you with accurate, timely service and refill reminders. Thank you for your continued support!

Thank you for your thoughtful feedback. We’re pleased to hear that you’ve had a smooth experience with both our customer service and order delivery. Providing reliable and professional service is very important to us, and we truly appreciate your support.

Thank you so much for your kind words and for taking the time to share your experience. We’re truly glad to hear that our team’s communication and follow-up made a positive difference for you. Keeping our patients informed and supported is very important to us, and it means a lot to know that our efforts are appreciated. We’ll be sure to share your feedback with the entire team. Thank you for trusting us with your care!

Thank you for taking the time to share your experience. We’re pleased to know our pharmacists consistently provide helpful support and that your medications have arrived without issue. We sincerely appreciate your long term trust.

Thank you so much for your wonderful review and for being a loyal customer over the years! We’re glad to hear our refill reminder calls are helpful and that our team continues to provide courteous, professional service. We truly appreciate your trust in Mail Order Meds—thank you for being part of the MOM family!

Thank you so much for taking the time to share such a thoughtful review! We’re truly grateful for your continued trust over the years. Hearing that our team has been consistently professional, knowledgeable, and personable means the world to us. We always strive to make every interaction smooth and supportive, and we’re glad you’ve experienced that firsthand. We also appreciate your understanding regarding the delayed shipment, and we’re happy we could resolve it quickly for you. Your recommendation is one of the highest compliments we can receive. Thank you for being such a valued part of our community.

Thank you so much for your continued trust and kind words! We're thrilled to hear that our pricing, fast turnaround, and customer service have made a positive impact for you over the years. It’s always our goal to ensure your experience is smooth and that we fully meet your needs. We look forward to serving you for many more years to come!