# mammotion.com 评价与评分 > 来源: OK.one — https://ok.one/review/mammotion.com - 域名: mammotion.com - 分类: 家庭服务 - 综合评分: 3.1 / 5 (635 条评价) - 评分分布 5→1 星: 31% / 22% / 7% / 8% / 31% - 所在地: China · SHENZHEN - 数据更新: 2026-10-24 mammotion.com（mammotion.com）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 635 条用户评价，属于家庭服务分类，口碑一般。评价两极分化：53% 给出 4 星及以上，同时 31% 打了 1 星；商家回复了 61% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。 ## 最新评价(第 1/32 页) ### ★★☆☆☆ Disappointing Experience - Would Not Recommend - Thomas Marcussen · 2026-10-24 Would not purchase a Mammotion product again. The software feels unfinished, with numerous bugs, glitches, and missing features that significantly impact the overall user experience. Customer support is equally frustrating. Their automated AI support system is largely a waste of time, offering little meaningful assistance. Even after submitting log files as requested, getting actual solutions seems nearly impossible. For a product in this price range, I expected far better software quality and customer support. Overall, a disappointing experience. I would not recommend Mammotion. ### ★★★★★ They helped me out when I thought I was losing my mind. Awesome people. - Jeff Kwiatkowski · 2026-10-24 Experience was awesome. I had troubles. They walked me through it, and we found the problem for great people to work with A+. 10 out of 10. ### ★★★★★ Amazing team - Vahab Youssof Zadeh · 2026-10-22 Amazing team! Thank you for taking such great care of my robot. I received it back from repair yesterday, and it’s back in business! ### ★★★★★ Always fast and prompt customer… - WJ Lundy · 2026-10-22 Always fast and prompt customer service. They respond quickly and do what is needed to get me running again. The last time the repair would take to long so they replace my machine with a brand new one. ### ★★★★★ I had an issue with my mower - Mike Payne · 2026-10-21 I had an issue with my mower, and the service was great. They addressed my problem. I sent the mower to the service center, and they repaired it and returned it faster than expected. It runs perfectly. ### ★★★★★ The communication was amazing - Renee · 2026-10-19 The communication was amazing. Every day or so, I would have an update even if there was no changes. I received my robot and it was working like day 1. Very happy customer. ### ★★★★★ Mammotion showed professional support. - Sheldon Keats · 2026-10-15 Mammotion handled my device repairs / warranty responsibilities professionally. Kept me updated throughout the whole process and answered all my questions in a professional manner. Their support team went above and beyond to make the process as quick as possible. ### ★★★★☆ I wanted to take a moment to share my… - Steve Nacim · 2026-10-15 I wanted to take a moment to share my overall experience with Mammotion so far. As a technology enthusiast, I’m genuinely excited about what Mammotion is working to accomplish. I appreciate the innovation behind your products and the direction the company is taking. I’m a supporter of your vision and believe you’re doing something exciting in a space where technology can make a meaningful difference in people’s everyday lives. While my experience with customer support wasn’t ideal, I also recognize that digital communication can sometimes lead to misunderstandings. Without the benefit of face-to-face interaction, it can be difficult to fully convey intent, expectations, and concerns. Although the experience was frustrating at times, I understand that these situations can happen and don’t necessarily reflect the overall intentions of the company or its team. Ultimately, I’m satisfied with the outcome, and I appreciate the efforts made to reach a resolution. I hope my experience can also serve as constructive feedback and an opportunity to continue improving the customer experience moving forward. I want to emphasize that my concerns with this particular support interaction haven’t diminished my support for Mammotion or what you’re trying to achieve. I’m hopeful about the company’s future and look forward to seeing how your products and customer experience continue to evolve. Thank you for your time and for working toward a resolution. I wish the Mammotion team continued success. ### ★☆☆☆☆ A Summer Of Frustration And Regrets 🙈🙈🙈🙈🙈 - Dr Observation · 2026-10-12 First of all let me start by saying that I rarely leave negative reviews but in the case of Mammotion I think it’s important that prospective customers understand the issues that they will encounter if they choose to purchase a Mammotion product. I purchased a Luba mini 2 AWD direct from Mammotion in December 2025, which remained it the box until Spring arrived. Initially the product worked well but within a month or so a Firmware update was sent to the mower via WiFi. Following this Firmware update, the mower started to miss two strips of grass that run the full length of the lawn and another strip of grass that runs down the side of my shed. This has left my lawn with three Mohawks, which the neighbours and surrounding residents find hilarious! I contacted Mammotion Support to resolve this issue in June. This issue remains unresolved four months later. I have currently got an email trail of FORTY SEVEN emails….. and counting! When you encounter an issue with a product you will then encounter an issue with Mammotion Support. It will feel like you are part of their Research & Development Team. On multiple occasions you will be asked to download and forward the mowers Logs….. which you do. You will be asked to change the width of the cutting strips from 8cm to 9cm to 10cm to 11cm to 12cm to 13cm to 14cm….. which you do. Each time you alter these settings you will need to send the mower out again and then report the result back to them! You will be asked to change the setting from “strips first” to “perimeter first” and then from “perimeter first” to “strips first”….. which you do. I have wasted countless days testing their product for them and it still misses the exact same three strips every time it goes out! The other issue you will encounter is that Mammotion Support feels like it’s an AI bot…… and it probably is! You get the same generic responses which fail to provide a solution. In my most recent email to them I stated that I had given them enough opportunity to resolve the issue and after four months and a chain of FORTY SEVEN emails, they had failed to do so. I therefore requested that the faulty mower be replaced under the warranty. They completely ignored this request, they didn’t even mention it in their response. Instead the AI bot offered me a free set of replacement blades and a voucher to spend in their shop!!! I replied stating that this was unacceptable. I am currently awaiting their response. In an attempt to give some balanced feedback, the mower does an excellent job of cutting the areas of the lawn that it chooses to cut but make no mistake, it is mowers choice, not yours! If the mower was capable of cutting all of the lawn, I would be recommending it but it doesn’t. These products aren’t cheap, so you need to be able to trust the Company that you purchase them from. From my experience the negatives of purchasing from Mammotion far outweigh the positives. My mower misses the same sections of lawn EVERY time, Mammotion Support has failed to resolve this issue, Mammotion Support has ignored my requests to replace this faulty product even though the mower is well within it’s Warranty period. The mowing season is coming to an end in the UK, so in the next few weeks the mower will be put into storage for winter. This mower has caused me nothing but grief all summer, the question is will Mammotion replace their faulty product to prevent a continuation of this saga next year?……. It feels like they’re strongly resisting their legal obligation to do so but if they do, I will update this this review. UPDATE * TODAY I RECEIVED ANOTHER AI RESPONSE FROM MAMMOTION, WHO ARE STILL IGNORING THEIR LEGAL OBLIGATION TO REPLACE THE FAULTY MOWER. ONCE AGAIN THEY REQUEST THAT I REMAIN PATIENT WHILST THEY “RESOLVE” THE ISSUE……. THEY’VE BEEN THANKING ME FOR MY PATIENCE SINCE JUNE, THEY’VE FAILED TO RESOLVE THE ISSUE SINCE JUNE, NOTHING HAS CHANGED SINCE JUNE! * SECONDLY I ALSO SUBMITTED THIS REVIEW ON MAMMOTION’S OWN FEEDBACK PAGE. THEY DIDN’T PUBLISH IT! THEIR “CUSTOMER REVIEWS” PAGE IS A SHAM……. UK.MAMMOTION.COM CURRENTLY STATE THAT THEY HAVE RECEIVED THE FOLLOWING CUSTOMER REVIEWS BY STAR RATING: ***** 859 **** 96 *** 0 ** 0 * 0 (4.9 out of 5) 🤷‍♂️🤷‍♂️🤷‍♂️😂 EU.MAMMOTION.COM CURRENTLY STATE THAT THEY HAVE RECEIVED THE FOLLOWING CUSTOMER REVIEWS BY STAR RATING: ***** 1758 **** 180 *** 1 ** 0 * 0 (4.91 out of 5) 🤷‍♂️🤷‍♂️🤷‍♂️😂 THIS IS LAUGHABLE, IF YOU CAN’T TRUST THEIR REVIEW PAGE, HOW CAN YOU TRUST THEIR COMPANY??? UPDATE 2 MAMMOTION HAVE SENT A FIRMWARE UPDATE WHICH IS INTENDED TO RECTIFY THE ISSUE, IT HASN’T, THE SAME AREAS ARE STILL BEING MISSED!!! 🤷‍♂️😡 THEY CONTINUE TO IGNORE MY REQUESTS TO REPLACE THE FAULTY MOWER, WHICH IS LESS THAN ONE YEAR OLD AND STILL WITHIN THE TWO YEAR WARRANTY!!! IF YOU PURCHASE FROM MAMMOTION, THIS IS THE LEVEL OF SERVICE THAT YOU WILL RECEIVE! ### ★☆☆☆☆ Firmware upgrade completely changed mower - A Nederpelt · 2026-10-11 The firmware upgrade completely changes the driving behavior and has churned up large patches of grass; the behavior is suddenly erratic. Installing a hotfix or reverting to the old firmware is being refused. ### ★☆☆☆☆ ZERO stars! Avoid mammotion at any price! - Stephan Grossmann · 2026-10-08 Avoid Mammotion at any price! If I could give zero stars, I would. My experience with the LUBA 2 (£2,500) has been extremely disappointing. For an expensive robot mower, the quality and reliability have simply not been good enough. The LUBA has needed repair twice this year — once in April and now again with the current fault. The customer support has been just as frustrating. Many of the replies feel like AI-generated copy-and-paste answers rather than someone actually looking at the problem and trying to help. Getting clear answers is difficult, and the repair process is painfully slow. After spending a lot of money on a premium mower, I expected much better quality, reliability and customer service. Instead, I have spent far too much time dealing with faults, repairs and delays. My advice to anyone considering mammotion: avoid mammotion at any price. I certainly would not buy another LUBA. ***Update: I have now been told that my LUBA 2 is beyond repair. Mammotion is offering me the opportunity to buy a new, different model for £2,664 — at a higher price than I paid for my original mower. After two repair incidents this year, the mower is now apparently beyond repair, and instead of offering a fair solution, Mammotion expects me to spend even more money. This is simply unacceptable. I bought a premium product that I expected to last, not one that would fail after just over two years. The poor product reliability and disappointing customer support have completely destroyed my trust in Mammotion. Think twice before buying from this company. > 商家回复 (2026-10-09): Dear Customer, Thank you for taking the time to share your experience with us. First and foremost, I fully understand and empathize with your frustration. You chose our premium product based on your trust in its quality, yet your experience over the past year has fallen far short of the service standards you deserve. This is our responsibility, and I would like to offer my sincerest apologies. Having to send your LUBA 2 in for repair twice within a single season—especially when you needed it most—is certainly not the experience we wanted for you. You deserve to know that someone is genuinely looking after your issue—because that is exactly what we are doing. I would like to personally review your repair history and current issues to gain a comprehensive understanding of the situation and identify the root cause. My goal is to ensure your repair needs are prioritized and to discuss how we can restore your confidence in our products and after-sales service. Would you be willing to give us a chance to properly resolve this issue? If so, please provide your service ticket number, name, unit serial number (or "license plate" number), Mammotion login email address, and phone number. I will personally oversee the follow-up process to ensure the issue is resolved effectively and sincerely, without any perfunctory handling or delays. We know that trust must be earned through actions, not taken for granted; we hope for the opportunity to regain your trust. Sincerely, Mammotion Customer Service Team ### ★☆☆☆☆ The support this company provided was… - Tom NA · 2026-10-08 The support this company provided was horrible. I will not purchase another product. Go elsewhere and purchase robot mowers from a company that knows how to support their product. > 商家回复 (2026-10-08): Dear Customer, Thank you for taking the time to share your feedback. We fully understand your dissatisfaction and acknowledge that your experience while seeking support fell short of expectations. This does not meet the service standards we strive to uphold, and we take the issues you raised very seriously. We would like the opportunity to resolve this matter to your satisfaction. To help us review your case and provide an appropriate solution, please provide the following information: • Your name • Order number • Relevant support ticket number • License plate number • Email address used to register your Mammotion account Once we receive this information, our team will prioritize your case and work to find a solution as quickly as possible. We value every customer and are committed to regaining your trust. Please give us the chance to provide the high-quality support service you deserve. Best regards, Mammotion Support Team ### ★☆☆☆☆ One failed wheel motor cost me the entire mowing season - Zachary Frizzell · 2026-10-06 I bought a Luba 2 AWD for about $4,000 to cut two acres of grass. When it works, it works well. Then it threw a wheel hub motor error after less than two years on a normal residential lawn. It was determined that the front right wheel hub motor had failed. This review is about the service experience from that point on. I asked Mammotion to ship me the hub motor so I could replace it. I offered to do the labour for free and write up feedback on the process for their team. No. They don't ship hub motors to customers. Opening my own machine voids the warranty. No loaner, no advance replacement. The mower goes to a service centre for 12 to 18 business days of bench time, and they would not tell me where that service centre is or how long shipping takes in either direction. The real number could be a month or more, and I don't have visibility into it. Meanwhile, the grass keeps growing—two acres of it. I had to buy another mower and spend my weekends cutting, which is exactly what I paid $4,000 to stop doing. A robot mower that disappears for a month in peak season has defeated its entire purpose. The savings are gone, the time is gone, and I'm out the cost of a second machine on top of it. What makes this genuinely absurd is that it is a battery-powered RC toy with blades on it. Every gas or diesel riding mower ever built can be worked on by its owner, with parts available at almost any store in town. Mammotion has taken a simpler machine and locked it down harder than a tractor. There is no technical reason a bolt-on hub motor can't be shipped to a customer. It's a policy decision, and it's the wrong one. If Mammotion wants this product category to survive, three things need to happen. Please make the parts available for customers to buy. Publish DIY repair videos so people can do the work. Keep service centres for owners who aren't comfortable doing it themselves. That's how every other piece of outdoor power equipment has worked for decades, and it's why those machines stay in service for twenty years. Anyone buying a robot mower needs two things: reliability, and when something does break, a same-day fix or a part in your hands within a week. Mammotion currently offers neither. I recommended this mower to several people, and three of them bought one. I won't be doing that again. > 商家回复 (2026-10-10): Subject: We hear you and hope for a chance to make things right Regarding your Luba 2 AWD Dear Customer, Thank you for taking the time to share such a detailed and candid review. First and foremost, we sincerely apologize for the frustration and inconvenience you have experienced. We fully understand your disappointment. During the peak mowing season, instead of enjoying your weekends, you were forced to manually mow two acres—the very labor-intensive task you had hoped to avoid by purchasing the Luba 2 AWD. We also deeply appreciate your past support and your willingness to recommend Mammotion to friends; your support means a great deal to us. Your feedback regarding wheel motor replacements and DIY repair policies is insightful. You are absolutely right; users of outdoor power equipment often prefer to perform their own maintenance. While our current policy restricts the direct shipment of wheel motors due to the complex calibration and safety testing required after installation, we fully understand your needs. We are forwarding your suggestions—including opening up spare parts sales, creating DIY repair guides, and streamlining service center processes—directly to our product and after-sales strategy teams. Your perspective is exactly what we need to drive continuous improvement. We realize that empty words or policy explanations won't mow your lawn, and we understand that trust, once lost, is difficult to rebuild. Nevertheless, we earnestly hope for the opportunity to properly resolve this issue for you. If you are willing to give us a chance, please reply to this email with the following details: your unit's serial number, service ticket number, order number, name, Mammotion account ID, and the email address used for your Mammotion account. We will immediately assign a senior after-sales specialist to follow up on your case, assess the situation, explore all options to expedite the repair, and discuss a solution that respects the value of your time while reflecting the value of our product. Thank you again for your honest feedback, as well as the generosity and goodwill you showed by offering to help us create repair guides. We hope for the opportunity to regain your trust in Mammotion. Best regards, Mammotion Customer Care Team ### ★★★★★ Prompt response with very helpful advice - Gerald · 2026-10-04 ### ★★★★★ Great communication and fast repair - Lori Bratton · 2026-09-29 Great communication and fast repair. Repaired unit works like new again. ### ★☆☆☆☆ I bought a Luba mini 1500 in July 2026 - Arne De Sutter · 2026-09-26 I bought a Luba mini 1500 in July 2026. It worked perfectly in the beginning. After a couple of weeks, it just runs into trees, into the soccer goals and net,.... Junk. > 商家回复 (2026-10-01): Dear Customer, Thank you for taking the time to provide detailed feedback. We have carefully reviewed all your comments and sincerely apologize for the frustration and inconvenience you have experienced while using the LUBA mini 2 AWD. We understand that your concerns cover several areas, and we would like to address each point individually below: Regarding firmware updates: We take reports of the device becoming unresponsive after a firmware update very seriously; this is certainly not the experience we want for our customers. We plan to escalate your case to our specialized engineering team for a comprehensive analysis of the device's current status and its firmware update history. Regarding the automatic update mechanism: We have noted your feedback concerning the update process, specifically the difficulties in cancelling updates and the prompts for mandatory updates. We agree that users should have greater control over when updates occur, particularly during the peak mowing season. We will share this feedback with our product team for their evaluation. Regarding changes in turning behavior and lawn damage: We deeply regret the lawn damage caused by recent firmware updates affecting mowing paths. If you could provide photos or videos of the affected areas, along with the approximate time the issue occurred, it would greatly assist our engineering team in diagnosing the cause. Regarding the after-sales support experience: We understand your dissatisfaction regarding the unresolved issues and the lack of follow-up. This falls short of the service standards we strive to uphold, and we are committed to resolving this matter properly. We will assign a dedicated specialist to your case to ensure smooth communication and continuous follow-up until the issue is fully resolved. We value every customer highly and are committed to regaining your confidence in Mammotion. Thank you for giving us the opportunity to resolve these issues. Best regards, Mammotion Support Team ### ★☆☆☆☆ It’s a good mower… when it works - Patrick L · 2026-09-26 It’s a good mower when it works. Problem is, Mammotion keeps releasing broken firmware. This has bricked my Luba Mini 2 AWD and left it completely inoperable during the grass-cutting seasons. Even when you turn off automatics firmware updates, it’ll still sometimes update, or the app will require an update which will then force you to update the firmware. Mammotion also will not let you go back to old firmware when the new firmware has problems. Further, their recent firmware changed how the mower turns around, and it’s tearing up many peoples’ lawns. Mammotion doesn’t care — check out their support Reddits for countless dissatisfied customers. Their support requests logs and data, and they never resolve anything or follow-up. They focus solely on selling the next mower and leave buyers completely hanging the moment the sale is made. Avoid Mammotion. > 商家回复 (2026-10-02): Dear Customer, Thank you very much for your reply. Please rest assured that we will do our utmost to resolve this issue for you. We have received your email, but despite immediately checking our records, we were unable to locate any history of previous correspondence. Could you please provide us with more detailed information—such as your name, order number, license plate number, and service ticket number—so that we can help facilitate a comprehensive solution? Wishing you a wonderful day! Best regards, Viva Mammotion Support Team ### ★★★★★ Fast effective and it was a mistake on… - Francesco Orio · 2026-09-25 Fast effective and it was a mistake on my part ### ★★★★★ Fast, smooth warranty repair — drive board replaced in days - Matthias Bauer · 2026-09-24 My LUBA 2 AWD 1000 suddenly stopped moving: rapid red LED, no drive or cutting motors, wheels turning freely, while the battery and height adjustment still worked fine. I contacted Mammotion support and the process was straightforward from start to finish. Support responded quickly, asked for the invoice and device details, and issued an RMA number within a couple of days. I dropped the unit off on 11 September, it reached the service centre in Wrocław on 17 September, and it was repaired and back on its way to me by 19 September — roughly two days in the workshop. The repair report was included in the box: drive board replaced under warranty, plus maintenance, an outdoor test and a housing clean. No cost, no back-and-forth, no chasing anyone. I also got my own machine back rather than a replacement unit, and the map restored from cloud backup without any need to remap. this is exactly how after-sales service should work. Five stars. ### ★★★★★ Mammotion has improved their warranty… - Isaac · 2026-09-24 Mammotion has improved their warranty service. Previously it was laborious and I was met with resistance to warranty basic functioning parts that broke. This was quick with less challenge to the warranty claim. --- - 全部评价与筛选: https://ok.one/review/mammotion.com - JSON 接口: https://ok.one/api/companies/mammotion.com - 评分口径与数据来源: https://ok.one/methodology/