MARIEMUR

Hello, Thank you so much for such a thoughtful and detailed review! Regarding shipping, we always strive to get orders out as quickly as possible. While delivery times can occasionally vary depending on the local carriers, we do our very best to ensure your order arrives promptly. We are so glad yours arrived even sooner than expected! Thank you for recognizing the value and detail in our work. We can't wait to see what you choose for your next addition to your collection! With Love, MARIEMUR ❤️

Hello Abdul, Your words have truly touched our hearts! Our community of customers inspires us every day to push the boundaries of craftsmanship and mystery in everything we create. With Love, MARIEMUR ❤️

Dear Dennis, It is such an honor to have you and your bride as part of the MARIEMUR family. Knowing that our leather, latex, and patent pieces have played a part in your most passionate memories is exactly why we do what we do. You truly embody the spirit of the brand! With Love, MARIEMUR ❤️

Dear Matthew, Thank you so much for these incredibly kind words! Knowing that someone with a family background in seamstressing appreciates our craftsmanship truly means the world to us. Quality and presentation are exactly what we strive for, and hearing that both you and your wife are happy makes all our hard work worth it. With Love, MARIEMUR ❤️

Dear Lynn, We are glad to to hear that you’re enjoying the product and that our support team was able to help you find exactly what you were looking for. Making our customers feel confident in their choice is always our top priority. With Love, MARIEMUR ❤️

Hello Greg, Thank you so much for the wonderful review! We are thrilled to hear that you enjoyed our fast international delivery and that our support team could make the return and refund process so seamless for you. Your recommendation means the world to us! With Love, MARIEMUR ❤️

Hello Doris, Thank you so much for such an incredible and glowing review! It is always our goal to ensure our customers feel supported, especially when dealing with delivery challenges like the ones you experienced with UPS. We are so glad we could provide a satisfying solution for you! Knowing that our pieces make you feel special, unique, and "hot like hell" is the best compliment we could receive. Our designers work hard to ensure every item is as comfortable as it is mind-blowing, and your feedback truly means the world to us. We can’t wait to welcome you back for your next order! With Love, MARIEMUR ❤️

Hello there, We are truly sorry for the frustration and the impersonal experience you’ve had so far. This is certainly not the level of service we aim to provide for our customers. Please contact our support team once again, and I will ensure your case is prioritized so we can assist you and resolve this ASAP. Wth Love, MARIEMUR ❤️

Hello Jose, Thank you so much for the kind words! ❤️ We are thrilled to hear that you’re loving the products and that your experience—from the website to the shipping—was top-notch. We always strive to make exchanges as seamless as possible, so it’s wonderful to know our customer service team hit the mark for you. Enjoy your new items, and we can't wait to see you back at the store soon! With Love, MARIEMUR ❤️

Hi Manse, We know how stressful it can be when an order doesn't go as planned, so hearing that it ended in "absolute joy" truly makes our day! With Love, MARIEMUR ❤️

Hello Ric, That is so wonderful to hear! We are thrilled that both the fit and the quality met your expectations. There is nothing we love more than hearing that a gift was a success! With Love, MARIEMUR ❤️

Hello Anthony, I am so sorry to hear about your frustration regarding the customs fees for your order. We truly understand that unexpected costs can be quite a shock. Please know that we aim for full transparency with all our customers. Information regarding customs taxes and duties is clearly stated on our shipping policy page and is also clarified at checkout before any payment is made. With Love, MARIEMUR ❤️

Hello Niloofar, Thank you so much for your feedback. We are very sorry to hear about your experience! Please get in touch with our support team at [email protected] as soon as possible. We want to take care of your case personally and get this sorted for you right away. With Love, MARIEMUR ❤️

Dear Andrea, Thank you for your feedback, though we are truly sorry to hear that the material did not meet your expectations. This is actually the first time we have received such a comment regarding our quality. We pride ourselves on using only premium, high-end materials, and we are known globally for the craftsmanship and durability of our pieces. Our goal is always to provide luxury items that justify their value. We would love the opportunity to make this right. Please get in touch with our support team at [email protected] as soon as possible so we can look into your order and find a solution that leaves you satisfied. With Love, MARIEMUR ❤️

Hello there, We are incredibly sorry for this mistake. I completely understand your disappointment—spending nearly $500 on a set only to have mismatched hardware is unacceptable, and I apologize that our initial offer did not reflect the seriousness of the error. Please be assured that we have made our production and web teams aware of this problem immediately. We are investigating the inventory and the website descriptions to ensure this is fixed ASAP so it doesn't happen to anyone else. WIth Love, MARIEMUR ❤️

Hello there, Thanks for a wonderful feedback. I will be sure to pass your wonderful shoutout along to Pylyp—he will be so happy to know he could help make your first experience a great one. We can't wait to help you find that perfect fit on your next order! With Love, MARIEMUR ❤️

Hello Susan, Thank you so much for your kind review! We are glad to hear you enjoyed the quality of your items, as excellence is always our top priority, even if the fit wasn't quite right this time. With Love, MARIEMUR ❤️

Hello Derek, We are truly sorry for the frustrating experience you’ve had and for the lack of sympathy shown regarding your situation. We also apologize for the confusion regarding our return window and the lack of a direct phone line. Furthermore, we take your feedback about our communication and policy clarity very seriously, as it’s clear we have fallen short of the standards we aim to uphold. I want to make this right for you immediately. Please contact our dedicated customer care team at [email protected], so we can assist you ASAP. With Love, MARIEMUR ❤️

Dear Elena, We want to clarify that all necessary information regarding shipping, duties, and taxes is clearly stated in our Shipping Policy and is visible during the checkout process before the order is finalized. While we offer worldwide shipping and Euro pricing, duties and taxes are government-imposed fees, and the responsibility for paying these upon arrival rests with the customer. With Love, MARIEMUR ❤️

Dear Vladyslav, This is absolutely wonderful feedback! Thank you so much for sharing that the set exceeded your expectations and that it has sparked up your intimate games—that is exactly why we design our collection! We hope you have many more wonderful anniversaries and intimate moments together! With Love, MARIEMUR ❤️