Mediriser

Dear Dona, Thank you for your feedback. We’re truly sorry to hear about your frustrating experience and appreciate you taking the time to share your concerns. We would like to clarify a few important points: You placed the order on Dec10th evening and first contacted us on December 18th. We returned your call on December 21st. While our response was delayed due to the Pre-Christmas season and a high volume of inquiries, we did make efforts to follow up and stay in touch. The item you ordered was temporarily out of stock, and you agreed to wait for it to become available. The product was delivered on December 30th, which does not reflect a five-week delay. Our website clearly states that the item ships within 1–3 business days after payment, not that it is delivered within that time. Shipping itself generally takes 7–10 days. We did not receive any contact from the FTC regarding this matter. We completely understand your frustration when ordering a very urgent and sensitive item like a scooter’s battery, and we take your feedback seriously. Improving our response times and customer communication—especially during peak seasons—is a top priority moving forward. Thank you again for bringing this to our attention. Sincerely, Mediriser Team