# Mercury Insurance 评价与评分

> 来源: OK.one — https://ok.one/review/mercuryinsurance.com

- 域名: mercuryinsurance.com
- 分类: 金钱与保险
- 综合评分: 4.5 / 5 (102 条评价)
- 评分分布 5→1 星: 85% / 2% / 1% / 2% / 10%
- 所在地: United States
- 数据更新: 2026-09-05

Mercury Insurance（mercuryinsurance.com）在 OK.one 的综合评分为 4.5 分（满分 5 分），基于本站收录的 102 条用户评价，属于金钱与保险分类，口碑优秀。87% 的评价为 4 星及以上，10% 为 1 星；商家回复了 92% 的差评；评价主要围绕客户服务、价格、使用体验。数据最后更新于 2026-09-05。

## 最新评价(第 1/6 页)

### ★★☆☆☆ 真不知道为啥花了6个多星期才…
- Tyler · 2026-09-03 · 已验证

我不明白为什么我和我妻子租一间一居室的房子，办租房保险竟然花了6个多星期。整个过程极其困难，Mercury似乎是罪魁祸首。价格还涨了30%，因为完成流程花了太长时间。

### ★★★★★ 很棒的客户服务 
- Bianca A. · 2026-09-03 · 已验证

我的代理人对设置保险非常专业且乐于助人。当我询问时，他还提供了很好的节省账单的建议。

### ★☆☆☆☆ 我真想给 Mercury 零颗星
- Raquel S · 2026-09-02

I wish I could give Mercury zero stars. My experience handling a claim with them was unbelievably frustrating from beginning to end.

After an accident on August 3, I immediately reported that the car needed to be moved urgently because it had damaged a gas line and PG&E could not complete repairs until it was removed. Despite explaining the emergency, I ultimately had to coordinate and escalate the towing situation myself.

Communication after that was somehow worse. I repeatedly asked Mercury whether my vehicle was going to be repaired or totaled because I did NOT have rental coverage and was paying for a rental entirely out of pocket. Instead of giving me an answer, Mercury authorized repairs, the body shop gave me an August 31 completion date, and I continued receiving updates for more than two weeks saying repairs were underway. On the MORNING of August 26, the shop told me my car was “nearing completion.” That afternoon, Mercury suddenly called and told me the vehicle was a total loss.

By that point, I had spent more than $3,200 on rental cars while reasonably believing I was simply waiting for my repaired vehicle to be returned. Had Mercury communicated properly, I could have put that money toward replacing the car weeks earlier.

The problems continued even after the total-loss decision. I had to chase people down regarding reimbursement for my daughter’s car seat, figure out which department was responsible for different pieces of the claim, and I even had to catch and report that Mercury put the WRONG VIN on my DMV transfer paperwork.

Eventually, after I formally complained and escalated the situation, I finally started getting help with some of these issues. But a customer should not have to send formal complaints, cite their rights, repeatedly follow up, and escalate to supervisors just to get an insurance company to properly manage a claim.

The accident itself was stressful enough. Mercury’s disorganization, lack of communication, and repeated mistakes made the entire experience dramatically worse. I would absolutely not recommend them.

> 商家回复 (2026-09-02): 得知您在理赔过程中遇到了诸多困难，我们深感关切。我们理解，处理拖车问题、车辆状态沟通延迟，以及在维修 reportedly 已开始之后突然被告知车辆全损，一定让您非常沮丧。我们深知租车费用持续增加以及后续报销和文件准确性问题给您带来的经济压力和精神负担。我们确实已直接向您请求补充信息，以便进一步调查此事。

### ★★★★★ 最好的保险销售员
- Lisa J. · 2026-09-02 · 已验证

这位保险销售员非常专业。他把事情解释得很清楚，还帮我比较了不同的保障方案。

### ★★★★★ 快速又简单。省了一大笔钱！
- Erik S. · 2026-09-01 · 已验证

快速又方便。

### ★★★★★ 在线完成很简单，选项很清晰…
- Derek S. · 2026-09-01 · 已验证

在线选项清晰明确，轻松完成，毫无困难。

### ★★★★★ 对我很有帮助
- Hoilang C. · 2026-08-31 · 已验证

对我很有帮助
非常感谢。

### ★☆☆☆☆ 你接受我的2500美元后，我回答了你的所有问题，30分钟的照片，然后…
- Dianepool · 2026-08-31 · 已验证

我回答了你的所有问题，现在你还要我在付了一整年的钱之后下载一个app，还要拍一堆照片？太离谱了！！！

> 商家回复 (2026-08-31): 对于要求您提供照片给您带来的不便，我们深表歉意，也理解您在缴纳保费后突然收到此要求会感到意外。我们希望能有机会了解您的顾虑并说明要求提供照片的原因。

我们的客户关系团队专员将直接与您联系，进一步沟通此事。感谢您向我们反馈这个问题。

### ★★★★★ 非常友好且乐于助人
- Mariann G. · 2026-08-31 · 已验证

人很好，很热心

### ★★★★★ Veronica Arias 很棒
- Jaime H · 2026-08-30 · 已验证

Veronica Arias 很棒。她超级热心，响应也很快。沟通顺畅，非常专业。

### ★★★★★ 快速且全面的回答
- Niels T. · 2026-08-29 · 已验证

回复快又全面，处理得很顺。价格也有竞争力。A+

### ★★★★★ 客服太棒了！
- Chris Beech · 2026-08-28 · 已验证

### ★★★★★ 帮助设置新保险计划的代理人很给力
- Susan M. · 2026-08-28 · 已验证

我们是新客户，所以只能谈谈注册流程，但我欣赏他们代理人直截了当的沟通方式，让注册过程简单方便。

### ★★★★★ 专业且友好的帮助。
- Yvette B. · 2026-08-28 · 已验证

### ★★★★★ 终身客户 
- CODY YOUNG · 2026-08-27 · 已验证

我开的车没什么特别值钱。我日常代步是一辆老1973年的C20，蓝皮书估价大概两千刀，State Farm要价每年1500刀来保它。你们提供的全面保障只要他们报价的四分之一，注册过程也只要十五分钟。

就我而言，一切都完美无缺。

### ★★★★★ 信息量很足，很有参考价值
- William A. · 2026-08-27 · 已验证

信息很丰富，非常有帮助。

### ★★★★★ 我很感谢那位……的人
- Felipe O. · 2026-08-27 · 已验证

我很感谢那位帮我了解保障范围的人；她很有耐心，也很善解人意。

### ★★★★★ 卓越的保险公司和贴心的代理人
- William C. · 2026-08-24 · 已验证

AIS销售代表Veronica非常礼貌且专业。她在帮我购买适合车辆的保障方面提供了很大帮助。谢谢，非常感谢。

> 商家回复 (2026-08-24): 听到我们的代表在您的车辆保障方面提供了如此专业且有帮助的协助，我们非常高兴。感谢您的美言。

### ★★★★★ 乐于助人的代理人
- Customer · 2026-08-23 · 已验证

### ★★★★★ 客服很棒
- Lauren L. · 2026-08-22 · 已验证

客户服务很棒。Alfred非常高效。

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