Metalshop

Hello Janusz and thank you for giving us a 5 ⭐️ review. Enjoy wearing the T-shirt you ordered and we look forward to seeing you again, but until then....Keep it metal, Caroline🤘

Hello Klaudia and thank you for this great 5 ⭐️review. We're happy to hear the delivery was super quick 💨and that you found our prices to be good. Enjoy the footwear and Ghost socks We hope to see you soon, but until then....Keep it metal, Caroline🤘

Hello David and thank you so much for taking the time to leave us a 5 ⭐️review. We're happy to hear the delivery was super quick 💨and that you found our prices to be great. We hope to see you again, but until then....Keep it metal, Caroline🤘

Hello Adrian, thank you so much for leaving us this 5 ⭐️review. We're happy to hear the delivery was quick and that you found our prices to be great too. Enjoy wearing the Affliction T-shirt 🔥and we hope to see you again soon, but until then....Keep it metal, Caroline🤘

Hello Piotr and thank you for leaving us a 5 ⭐️review. We hope you enjoy wearing your Steady's boots. They're a really popular brand & one of our best-sellers. We'd really love to see you again, but until then...Keep it metal, Caroline🤘

Hello Melissa, I wonder, do you have your order number please so we can take a look for you. Regarding the customs charges, If we could wave a magic wand and remove any customs fees we would. As I'm sure you can appreciate, these are government charges in the UK which are completely beyond our control. We do mention on our website https://www.metalshop.uk/s/terms-of-delivery/ "** Warning We deduct VAT from the price. However be prepared to pay VAT + Customs duty according to the laws of your country. Customs are paid for orders with cost higher than 135 GBP. If you cannot accept the shipment due to your inability to pay the customs, we deduct return costs when you get refunded." Our sincere apologies if this isn't clear enough and we'll certainly look into making this more apparent. Should you consider buying anything from abroad in the future, it's well worth having a read of this article from GOV.UK https://www.gov.uk/goods-sent-from-abroad/tax-and-duty Kind regards, Caroline

Hello Damien, thank you for leaving us this great 5 ⭐️review. We're happy to hear that the delivery was prompt and that your experience with our customer service team was a good one. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We hope to see you again soon, but until then....Keep it metal, Caroline🤘

Hi Helen and thank you for giving us a 5 ⭐️review. We're so glad to hear that your daughter is pleased with the Poizen Industries coat. It's one of our most popular alternate brands & the coat is FAB. We hope to see you again soon, but in the meantime....Keep it metal, Caroline.🤘

Hello Andrew, thank you for your review and we're delighted to see you're happy with your New Rock boots and the dispatch time. Regarding the customs charges, If we could wave a magic wand and remove any customs fees we would. As I'm sure you can appreciate, these are government charges in the UK which are completely beyond our control. We do mention on our website https://www.metalshop.uk/s/terms-of-delivery/ "** Warning We deduct VAT from the price. However be prepared to pay VAT + Customs duty according to the laws of your country. Customs are paid for orders with cost higher than 135 GBP. If you cannot accept the shipment due to your inability to pay the customs, we deduct return costs when you get refunded." Should you consider buying anything from abroad in the future, it's worth having a read of this article from GOV.UK https://www.gov.uk/goods-sent-from-abroad/tax-and-duty Kind regards, Caroline

Hello Steven, thank you for your review and we're delighted to see you're happy with your New Rock boots, the ones you chose are a fantastic style 🤩 We hope you enjoy wearing them. Regarding the customs charges, If we could wave a magic wand and remove any customs fees we would. As I'm sure you can appreciate, these are government charges in the UK which are completely beyond our control. We do mention on our website https://www.metalshop.uk/s/terms-of-delivery/ "** Warning We deduct VAT from the price. However be prepared to pay VAT + Customs duty according to the laws of your country. Customs are paid for orders with cost higher than 135 GBP. If you cannot accept the shipment due to your inability to pay the customs, we deduct return costs when you get refunded." Should you consider buying anything from abroad in the future, it's worth having a read of this article from GOV.UK https://www.gov.uk/goods-sent-from-abroad/tax-and-duty Kind regards, Caroline

Hello Helen and thank you for taking the time to leave us this fab 5 star review 😁 We're delighted to see you're happy with the cool Ghost items you ordered. We look forward to seeing you again, but until then....Keep it metal, Caroline

Hello Antoinette and thank you for leaving us this 5 star review 😁 We're delighted to see you're happy with the Steady's boots. They're fabulous and one of the most popular boot brands we sell 🥾🥾We hope to see you again soon, but until then....Keep it metal, Caroline

Hello Steven and thank you for leaving us a 5 star review 😁 We hope you're enjoying the AC/DC figurine 🎸🤘 We'd love to see you again soon, but until then....Keep it metal, Caroline

Hello Sarah and we're really sorry you haven't received your refund yet. We process all refunds when the returned item has arrived back to us. I couldn't locate an order for you but could you please let me have your order number so I can personally take a look and see what's happening with regards to your refund. Caroline Update: Thank you for the order number Sarah and I'm checking this with my colleagues in customer services for you. Latest update: Hello again Sarah and it appears we couldn't locate your parcel in EZI as inadvertently you'd provided us with the incorrect order number and we didn't have the tracking details available to us. (Always a good idea with any return to let us have the tracking number if possible.) However the good news is that the claims team have issued your credit note and the money has been refunded so do keep an eye-out on your bank statement. Please do allow a few days because while the refund has been made from our side, it may take some time to appear on your statement. (I know from personal experience that some banks are quicker than others!) Caroline.

Hello Britany and we're very sorry to hear you have an issue that needs to be resolved. While we have had a Christmas break that's no excuse and if you can please let me have your order number I'll be happy to personally check on this for you and I'm sure we can sort everything very soon. Caroline

Hello Jonathan and we're really sorry to hear you've unhappy with our services and that the item you ordered didn't arrive in time for Christmas. As I've not been able to find an order using your name, I'd be most grateful if you could please provide your order number so I can personally look into this for you. 📦We do dispatch orders in 24H and as soon as an order has been sent out you we provide tracking information so you can follow every step of the journey. Without your order number I can only apologise most sincerely if there was a delay during transit, but as I'm sure you can appreciate, the actual shipping is out of our hands. I am sorry if there has been any confusion about our location but MetalShop does state that it all started in Třinec, Czech Republic and the MetalShop UK site was set up for our UK customers. You can read more here... https://www.metalshop.uk/s/about-metalshop/#historie Caroline.

Hello Ann and thank you for providing your order number. I can see that your order was placed on the 13th of December and we dispatched it on the 16th. Looking at the tracking link I can see myself it has not updated and for this I do apologise. Kindly allow me to look into the tracking with my colleagues and we'll get this resolved for you a.s.a.p. I'm truly very sorry for any disappointment and do apologise most sincerely. We'll be in touch again Ann. Caroline. Update: Hello again Ann and my colleague has checked and your order was successfully delivered on the 30th of December. The tracking comes from a third party which we are looking into. I do have a screen shot of the tracking which for obvious reasons I don't want to share it here but will be happy to send by email if you'd like. Caroline.

Hello Ji Brack. We'd love the opportunity to look into this and assist you. I've not been able to find an order under the name Ji Brack so could you kindly provide your order number so we can help. Thank you in advance. Kind regards, Caroline Update: Thank you for your kind reply with your order number John and the order I can see was dispatched on the 31st of October. As soon as an order has been dispatched we send out the tracking information by email so you can follow every-step of your packages journey as well as the actual delivery date. Regarding the customs charges, we're extremely sorry to hear of your disappointment and If we could wave a magic wand so the government didn't charge any customs fees we would. As I'm sure you can appreciate, these government charges in the UK are completely beyond our control. We do mention on our website https://www.metalshop.uk/s/terms-of-delivery/ "** Warning We deduct VAT from the price. However be prepared to pay VAT + Customs duty according to the laws of your country. Customs are paid for orders with cost higher than 135 GBP. If you cannot accept the shipment due to your inability to pay the customs, we deduct return costs when you get refunded." If you've returned any of the items you ordered for a refund, please let me reach out to my colleagues in customer service. In the meantime John, I do hope this has helped to clarify things and we'll be back in touch. Kind regards, Caroline 2nd Update: Hello again John and my colleague Andrea has informed me that she has been in contact with you by email.... You placed two orders, one of them was paid for, the second one was unpaid. For the unpaid order, you naturally received automatic emails reminding you to make the payment. We resolved this, and Andrea cancelled the unpaid order. Regarding the incorrect tracking information you received, Andrea has addressed this issue and it seems the tracking with POST NL shows the package movement with a delay, which understandably made you anxious. Andrea also explained in the email that you need to pay customs duties. In response, you mentioned that you don't have such issues with our competitors. This is possible because those companies may include the customs duties in the product price. (I've include a link to the government page for tax and customs for goods sent from abroad.) https://www.gov.uk/goods-sent-from-abroad/tax-and-duty The money has not been refunded yet, as we are waiting for the package to be physically returned to us. The return process can take up to three months, and Andrea has informed you about this. I do hope this has helped to clarify things John and if there's anything else please don't hesitate to reach out again to Andrea who will be only happy to help you. Caroline

Hello James and thank you for leaving us this 5 ⭐️review. We're delighted to see you're happy with your Steady's boots. They're a really popular brand & one of our best-sellers. We'd love to see you again, but in the meantime...Keep it metal, Caroline

Hi Jakub and thank you for leaving us this FAB 5 star review 😁 We're happy to see you had such a great experience and we hope you enjoy wearing your new Iron Maiden hoodie. We'd love to see you again, but in the meantime.. Keep it metal, Caroline