一个月前
一个月前，我与这家公司安排了一次运输，给了他们 3/17 到 3/19 的取货范围。我从 3 月 17 日开始打电话给他们询问与司机见面的预计时间，但直到今天 3 月 19 日才收到任何信息，当时他们告诉我他们没有司机，无法将我的车从德克萨斯州运送到加利福尼亚州。我将来不会使用这些人！
Thank you for your feedback. We understand how frustrating this situation must have been, and we sincerely apologize for the inconvenience caused. To clarify, the dates provided at the time of booking (3/17–3/19) represent a pickup window, not a guaranteed pickup date. As a licensed broker, our role is to connect shipments with available carriers, and availability can fluctuate due to market conditions. Over the past few weeks, the industry has experienced significant disruption due to rising fuel costs, which has impacted driver availability across several major routes. Unfortunately, during your pickup window, there were no active carriers operating on your specific route from Texas to California. We made multiple attempts to secure a driver, including offering higher-than-normal rates, but there were simply no drivers available at that time. We want to emphasize that this situation was outside of our control. That said, we did provide alternative options and remained cooperative throughout the process. We also maintained communication and aimed to be transparent regarding the challenges we were facing in securing a carrier. We understand this outcome is disappointing and not what you expected. We truly regret that we were unable to complete your transport as planned and appreciate your feedback, as it helps us continue improving our service.