# Miraclesofa 评价与评分 > 来源: OK.one — https://ok.one/review/miraclesofa.com - 域名: miraclesofa.com - 分类: 家居与园艺 - 综合评分: 3.6 / 5 (187 条评价) - 评分分布 5→1 星: 53% / 11% / 4% / 5% / 27% - 所在地: Singapore - 数据更新: 2026-10-24 Miraclesofa（miraclesofa.com）在 OK.one 的综合评分为 3.6 分（满分 5 分），基于本站收录的 187 条用户评价，属于家居与园艺分类，口碑一般。评价两极分化：64% 给出 4 星及以上，同时 27% 打了 1 星；商家回复了 85% 的差评。数据最后更新于 2026-10-24。 ## 最新评价(第 1/10 页) ### ★☆☆☆☆ STOLE MY MONEY - Amanda · 2023-11-17 STOLE MY MONEY. Sent me unusable items that didn't match in colour or pattern. What really bothers me is that I emailed their support email multiple times hoping to work out a solution, they'd respond to the first email and then ghost me. This happened multiple times over months of me attempting to correspond. At this point, they've essentially stolen hundreds of dollars from me. ### ★★★★☆ Thank you miracle sofas I received my 3… - Kathy · 2023-09-27 Thank you miracle sofas I received my 3 seater and 2 one seater covers love them they fit perfectly. Took about 3 weeks to get them was happy with that. I will recommend you to other people . Thank again . ### ★★★★★ This is everything I needed for my sofa…perfect 100% - Lourdes · 2023-05-06 This is everything I needed for my sofa that is soooo comfy. I didn’t want to throw it away because it was my moms who passed so with this miracle sofa it’s like brand new looking. Thank you all for the transformation ### ★★★★★ I am a veterinarian and a pet owner - tasha sasseville · 2023-04-20 I am a veterinarian and a pet owner. I have been very pleased with my first purchase and am buying another one. Highly recommend this for pet owners and those with kids! ### ★☆☆☆☆ Poor quality - Debbie Hanson · 2023-03-14 Update October 2023. I do not recommend this company or its products. The communication initially was great. The covers arrived and were damaged within days from the poor quality. I emailed the company twice with photos asking for a refund, and have heard nothing back. I have messaged through Facebook so am waiting for a response... Update: I received an email stating that for a refund for a damaged product I had to get in touch within 7 days (considering the item didnt arrive damaged, it got more and more damaged from use, I find this policy doesn't fit), but they are happy to send a replacement. I have requested something better quality but will provide an update when it is sorted. Update: message sent to miracle sofa after their response. I have already provided my order number and details to get this sorted and I have heard from noone until you commented on my review. The covers have been thrown out as they're not even in a good enough condition to donate. And no, we do not treat our sofa poorly so it is not from customer misuse. Very disappointed > 商家回复 (2023-09-18): Dear Debbie, I hope this message finds you well, and I appreciate your feedback and patience regarding your recent order with Miraclesofa. I'm truly sorry to hear about the issues you've encountered with the quality of the covers and the challenges you've faced in getting a response from our team. We value your satisfaction, and I assure you that we take your concerns seriously. To assist you further and address your request, could you please provide us with the following order details: 1. Order Number: 2. Complete name in the order: With this information, we will be able to locate your order and review the details of your situation. Our goal is to ensure that you are completely satisfied with your purchase, and we want to resolve this matter to your satisfaction. Once we receive your order details, we will promptly look into the issue and work on finding the best possible solution, whether it's a refund or a replacement, and ensuring that the replacement meets your quality expectations. You can send an email with the requested information to our customer support team at support@miraclesofa.com for immediate assistance. Thank you for your understanding and for giving us the opportunity to address your concerns. We are committed to making this right for you and providing you with the quality products you deserve. We look forward to hearing from you and resolving this matter to your satisfaction. Warm regards, Miraclesofa Customer Support Team ### ★★★★☆ Lovely sofa covers. - Linda · 2023-02-25 My replacement sofa covers were delivered on time. Super love them! ### ★☆☆☆☆ DO NOT PURCHASE FROM THIS COMPANY - E. Rosen · 2022-12-29 · 已验证 DO NOT PURCHASE FROM THIS COMPANY. The quality of material is subpar you can literally see through it. They claim that it protects from spills as long as you wipe up the spill right away or better yet not have liquid near the sofa. And they lie about their risk free guarantee. They will not refund your money. **UPDATE** Now they are trying to blackmail me. They will only give me a refund IF I remove my review! Stay as far away from this company as possible. BUYER BEWARE > 商家回复 (2023-01-05): Hello E. Rosen, Our sincere apologies for your disappointment with the quality of our products. I'll make sure to get this taken care of. However, we would like to ask for your information so we can confirm your order and further assist you.You can send us an email at support@miraclesofa.com. We appreciate your patience and understanding in this matter. Hope to hear from you soon. Sincerely, MiracleSofa Team ### ★★★★★ I am so impressed with the customer… - Lisa McHale · 2022-11-02 I am so impressed with the customer service from Charlie at Miracle Sofa! I had read excellent reviews about the sofa covers provided by this company and ordered 2 with pillow covers for our RV. Charlie, the most wonderful customer service representative, assisted in ensuring I measured correctly to fit my sofas and has been extraordinarily helpful throughout the entire ordering and delivery process. When I received my covers, unfortunately the color didn’t appear to be representative of the photo on the company’s website and didn’t match our color decor. I reached out to Charlie and he had me select a different set of sofa covers and ensured that they will be delivered to me as soon as possible! I have had a wonderful experience with Miracle Sofa and am so grateful to Charlie! I would highly recommend this company. > 商家回复 (2022-11-04): Hello Lisa, Thank you for the wonderful feedback. We highly appreciate it and glad to know that you were happy with our customer service. We hope to be able to serve you again. Cheers :) Miracle Sofa team ### ★★★★★ Awesome team and love the product - Sharon Hadfield · 2022-09-30 The team are really helpful. I had issue my order and they assist promptly and order was never delayed. Product the best I've had and good price. Just note that the pieces are separate. ### ★★★★★ Very helpful customer service agents - Jennifer Gallaugher · 2022-08-12 I had a very good experience with the customer service department for miracle sofa. I had ordered one patterned couch cover but the colours were not true to how it looked online and was pretty ugly in person. I wanted to return it for another, but instead they let me keep the cover and I got to receive another cover, only having to pay shipping! Thanks so much for your help, guys. :) > 商家回复 (2022-09-30): Hello Jennifer, Thank you for taking the time and posting such a nice review. We highly appreciate it and are glad to know that you liked our service and product. We hope to be able to serve you again, Jennifer. Cheers :) MiracleSofa ### ★★★★★ Unfortunately - Brandy Gugger · 2022-07-29 Unfortunately they were unable to help me with my oddly shaped couch. But instead of sending me something that wouldn't work Charlie told me right up front that he couldn't help me. I find it very refreshing to find an honest sales person who was honest and didn't waste my time! ### ★★★★★ I wrote my great experience with… - JustAbbyM · 2022-07-21 I wrote my great experience with Miraclesofa but I haven't post any pictures so here it goes.... P.S. didn't let me to post them :( > 商家回复 (2022-09-30): Hello JustAbbyM, Thank you so much again for taking the time to share your wonderful feedback about our company. We work diligently to provide only the best quality for our customers and we are glad to know that we met this mark with you. We highly appreciate it and we hope to be able to serve you again. Cheers :) Miracle Sofa Team ### ★★★☆☆ Honestly - Krystal · 2022-06-02 Honestly, I would never recommend buying from this company. The product is awful and produces a residue that is tough to clean off of furniture. I emailed customer service who took weeks between each email to get back to me and they stated over and over that I needed to put the covers back on my furniture to receive a refund. I wished I’d read the reviews further prior to purchasing. I would never recommend and if my customer service experience were better, that would have changed a lot. **update** I am revising my star rating and providing additional information after receiving the response from seller. I did receive an email very soon after the response stating that my emails had been sent to spam and were since located. The customer service team ended up providing a full refund and I was not made to send the product back. I am very appreciative that the company reached out and made it right. They also admitted to the mistake and apologized profusely. > 商家回复 (2022-06-08): Hi Krystal, Thank you for your review. I’m sorry to know that we failed to meet your expectations with the product and service, however, I really appreciate you bringing this issue to my attention. We would like to take the opportunity to investigate your feedback further and give you the best resolution we can do. We would like you to know that we have high KPI's on first response and resolution time from our customer service team. We truly believe that your email must have genuinely been overlooked. At the moment, we couldn't find any records using your name. Please write to us at support@miraclesofa.com and we’ll work with you to resolve any issues as quickly as possible. We look forward to hearing from you. Have a good day! Sincerely, MiracleSofa Team ### ★☆☆☆☆ If I could give it 0 stars I would - Meg · 2022-04-02 If I could give it 0 stars I would. I emailed Miraclesofa within the 30 day refund policy and was not issued a refund. We got a new couch and tried our miraclesofa cover on it again. According the website the dimensions should fit both couches however it is extremely see through and terrible quality. Might as well use a bed sheet and not pay $60. Customer service is useless and would not issue refund even though its their policy too. I do not not recommend this product or business. > 商家回复 (2022-04-02): Hi Meg, We always aim to deliver a great experience and we are sorry that we have fallen short of your expectations. I found that you ordered a one piece sofa cover only for your L-shaped sofa which is not the ideal case. Since you have an L-shaped sofa, you need to get 2 separate covers in the correct sizes (e.g. 2-seater cover + 3-seater cover) to cover the whole sofa. You can find this information outlined on our website at the product page, FAQs, and Size Guide page. Here's the link: https://miraclesofa.com/pages/size-guide Unfortunately, your request to get a cover to complete the set for you L-shaped sofa has been declined but we’d like to prove just how important you are to us by offering you a discount on your next purchase. Your case is being handled by one of our senior agents and we would appreciate it if you could respond to us so we can resolve the issue. Sincerely, MiracleSofa Team ### ★☆☆☆☆ Do Not Buy! - Tatiana G. · 2022-02-26 · 已验证 We purchased sofa covers for a custom U-shape sectional. We followed all the measuring instructions to a tee. We tried several times and different ways but the covers still didn’t fit. We contacted their customer service to request a refund and was told to send pictures and that they would get back to me. From November 22, 2021 until January 10, 2022, many emails went back and forth. They finally agreed to refund one smaller cover but not the other small cover or the large cover because we didn’t send them pictures of those sections showing that the cover doesn’t fit. So on January 10th, we sent pictures of the large sectional and explained that the 3rd section is identical to the first section we sent. After following up a couple of times, they replied on January 22nd to advise that they are following up with their fulfillment team. Since then, we have followed up 3 more times. We still haven’t had the courtesy of a reply or received any refund for the one cover they agreed to refund. Our next step is to start an investigation with our financial institution. This has been the WORST online purchase experience ever and we do A LOT of online shopping. There’s no way a product like sofa covers can be guaranteed to fit 100% unless you try it. If a company doesn’t give refunds for items that don’t fit, STAY AWAY! If we had done a little bit of research on this company, we would never have purchased anything. If we could give a negative stars review, we would. > 商家回复 (2022-02-28): Hello Tatiana, Thanks for taking the time to bring this to our attention. Our sincere apologies for a bad experience shopping with us. Our customer service team has processed your refund last March 5, 2022. The money should be refunded back to your original payment method in 5-10 business days. We hope this should not be the case but if you have not received the refund, please do let us know so we can investigate this further. We appreciate your patience and understanding in this matter and we are very sorry we failed to meet your expectations. Sincerely, MiracleSofa Team ### ★★★★☆ We were disappointed but MiracleSofa made it right (edited review) - JA · 2022-02-10 ORIGINAL REVIEW: We are very disappointed. The items that arrived are a significantly different tone of the color palette shown on the website. We contacted Miracle Sofa several times before getting responses. When we did they kept saying they were reviewing it, asking for photos of labels, etc. Their message read “ I apologize it took long for the response, but the product team responded that the pictures on the website are a bit embellished color, is a very normal phenomenon, and they do not provide a refund on this.” So they openly admit to falsely advertising their product, give you the run around and then don’t provide refunds. Buyer be ware! EDIT: Changing our review from 1 star to 4 stars because after reading our review, MiracleSofa reached out and gave us a full refund. We're happy that their customer support eventually made it right. > 商家回复 (2022-02-16): Hi JA, Thank you for your review. I’m sorry to hear you had such a frustrating experience. We would like to take the opportunity to investigate your feedback further and give you the best resolution we can do. I have personally asked one of our senior agents to reach out to you to discuss the situation and make things right. We would like to take this opportunity to investigate your feedback further and give you the best resolution we can do. Thanks for taking the time to bring this to our attention. Sincerely, MiracleSofa Team ### ★★★★★ Exceptional Customer Service - Carol · 2022-01-24 Very helpful and by far the best customer service support from Charlie. Followed through and made sure everything I purchased was perfect. ### ★★★★☆ Good quality but didn’t work for my set up - Mark Vail · 2022-01-14 I have an oversized sectional and nothing on Amazon would work. I gave MiracleSofa a try since they had a cover larger than anything I could find. The cover fit lengthwise but not the width. The fabric was soft and the quality was good. The light gray has a blue hint to it but that wasn’t a huge problem. I requested a refund. They requested pictures to make sure they couldn’t help any further and it was determined that it wasn’t big enough so they sent me a refund. Overall good experience. If they had individual cushion and seat covers I would buy them so I hope they consider making them in the future. ### ★★★★★ Great service - Rita Keep · 2022-01-05 Great service, fantastic product! We are very pleased! > 商家回复 (2022-01-06): Hello Rita, Thank you so much for taking the time to share your wonderful feedback about the product and service. We work diligently to provide only the best for our customers and we are glad to know that we met this mark with you. We highly appreciate it and we hope to be able to serve you again. Cheers :) Miracle Sofa Team ### ★★★★★ My experience - Karen Dittmann · 2021-12-15 My products were exactly as ordered. Reasonably fast shipping. Very satisfied with my purchase. --- - 全部评价与筛选: https://ok.one/review/miraclesofa.com - JSON 接口: https://ok.one/api/companies/miraclesofa.com - 评分口径与数据来源: https://ok.one/methodology/