Missacc

Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your experience. All our standard-sized dresses are made strictly according to the size chart on our website. We recommend ordering based on your measurements against our size chart rather than your usual dress size. We do accept returns for standard-sized items within 14 days of receipt. We would like to look into this for you right away. Could you please provide your order number so we can locate your purchase and assist you with a resolution? We are here to help and look forward to hearing from you.

Thank you for sharing your experience with us. We are truly sorry to hear that the dress did not meet your expectations. We have reviewed the quality inspection photos for your order, and we can confirm that the dress was made strictly according to the custom measurements you provided. As stated on our website, custom-sized items are made exclusively to each customer's personal specifications and therefore cannot be resold. For this reason, we are unable to accept returns on custom-sized products. We do offer partial compensation as a gesture of goodwill in such cases We truly value your feedback and are continuously working to improve our service. If there is anything further we can do, please do not hesitate to reach out to us directly.