Since launching in 2012, shoppers in more than 130 countries and counting have made us their go-to fashion destination.With more than 100+ new releases every week, there’s always something to complement your unique style and identity. Our customers are free spirits, dream chasers, and trend lovers. They are the reason we have grown and they are the reason we will reach new heights in the future. Our team is made up of creative, passionate, and fun-loving individuals.Thank you for supporting us on our journey. We hope our story inspires you just as our customers inspire us.
First and foremost, know that I am NOT PAID by Moongor to write this review, as some people suggested to those who gave 5-star rating. I'm writing this because I feel it's necessary, and I feel I should tell others about my own experience purchasing from Moongor.
I read all the reviews AFTER I bought several clothes from Moongor. I know that most of these clothing websites are based in China, as I had several past experiences with AliExpress, which surprisingly can be trusted. But then Chinese people are also known as scammers, and all the ratings here made me convinced I just got scammed from Moongor. So I reached their customer service numerous times, and yes, their CS was AWFUL. It was obvious that they are Chinese disguised as whites (with those white names) as their grammars and coherence were really bad. They actually responded to my emails, although as not as immediate as I hoped. But they, without fail, replied every email I sent. And yes, Chinese tracking numbers are not to trust because it does not have clear data on the package delivery, and it's not just Moongor. Almost every Chinese website is like that.
Yes, I have to admit that their overall management is not the best; they are late at updating the shipment data and slow at responding customers emails, but that does not make Moongor entirely bad. I just received the package today and I really didn't expect anything grand per the review, but honestly, I'm truly, truly surprised, hence the 5-star I'm giving. The clothes fit me perfectly. Why is that? It's because I'm also an Asian.
It's no secret that Moongor is a Chinese clothing company. They make clothes that fit most Asian body type, which tends to be much more petite than other races. So if you're a white, and you purchased some clothes from Moongor, don't expect it will fit your body type. But for fellow Asians, Moongor actually sells beautiful clothes, although it's a little overpriced.
But yes, I agree that Moongor should be better at managing the website and sales.
Can I give LESS than 1 star? DO NOT BUY FROM THIS COMPANY, it is a scam! Their clothes are terrible quality, and it is literally impossible to return anything. If you try, they will offer you a tiny portion of your money back instead (they tried to offer me $25 back on $90 worth of clothes I was trying to return). Then, if you DO manage to get an address to return things to, they will make you ship it to China, which will likely cost you more than the clothing itself. Once there, the Chinese customs will hold your order for at least a month before sending it back to you and you're back where you started, but now out twice as much money as you were before. Their customer service agents are intentionally obtuse and it is infuriating. AVOID.
So I was seduced by all the cool fashion shots on Instagram and Facebook that I became obsessed with Moongor and their other nameplates. I bought 9 dresses even after reading the bad reviews. I didn't know what to expect. It took about 2 weeks to receive via the postal system. I initially got an email tracking confirmation that was in Chinese and I couldn't translate so that was pointless. Lol. However when I got the clothes I was pleasantly surprised. The quality was pretty good and what I would expect for a $30 dress. There were only 2 quality issues. One dress was sewn crooked in the back. (It wasn't a design choice , it was crooked!) And the other issue was one of the dresses was a polka-dot bat-wing dress but instead was just a polka-dot shirt dress. That aside the biggest issue was the SIZING!!! So I read all the reviews about being too small so I made sure to follow their provided sizing measurements to ensure these would fit me. Unfortunately THEIR MEASUREMENTS ARE WAY OFF on the website. No way did these dresses measure what they claimed. Hahaha. It was unbelievable. Here's the conclusion. The "free sizing" is the equivalent of an American XL , the measurements are wrong on the website. The models are the size of a 10-12 year old American girl. They are "TWEEN" size wearing an American XL to achieve the oversized look they are going for. So if an XL looks oversized on you then go for it. I will be altering these dresses to make them fit since Moongor doesn't allow exchanges or returns.
Excellent service! Their service was awesome. Nice option for us, worthy to buy, i like it so much, you can also enjoy it, may be a good option for you too. I highly recommended.
I was very reluctant to order from Moongor , after reading horrible reviews. But the very stylish looks and affordable prices , persuade me to buy anyway. I thought for $70 , if it horrible - I will just throw it away and will not stress about it. I was very pleasantly surprised. Shipment was relatively fast - just 2 weeks. The 2 dresses that I ordered , looked exactly like in the pictures . The only difference , in the pictures dresses presented by size 2 ( or 0 ) models. I wear size 14 and “ One Size” fits me comfortably , but not as big as on size 2 18 YO Model . Confection appears of descent quality. Fabric looks not luxurious, but do you really expect Italian quality linen on $30-$40 dress?! People have no shame to complain !!! You can look last word fashion plate and throw it after 1 season . I WILL ORDER AGAIN . Thank you
Dreadful....I wanted to send an item back but they kept saying keep it and we send you $2!!! .... The top was very lightweight but would of cost £13 to send back PLUS they said they would deduct the FREE shipping costs that they paid to deliver!!! So £26 to return!!!
Therefore forced to keep it...... Not happy.
What a bunch of crap! I have never seen such an inferior product. Nothing matches what the clothes looks like in the pictures and there is clearly a misrepresentation of fabrics used as well. Everything is sweat shirt material and the sewing is so bad, the pants I ordered are unwearable - the legs are different sizes. This is clearly a website that misrepresents itself online. I order clothes online all the time and have never had an experience this bad. And this was an expensive mistake to make too. Please do not order any clothes from Moongor. It's a crook company.
I Was actually very scared because of all the reviews ... me and my friend ordered some clothes and were both scared about the quality - the only thing we had problem was shipping period....the website could use more precise shipping period to get better reviews on them.
the quality of clothes are surprisingly good.
I was also very mad about delayed shipment- but the clothes made it up..Just be aware that shipping may be delayed. but friend also had a successful shopping.
Another seller for my "Never Again" list.
I bought dress from them; it was described as black. In pictures it has small checks in dark neutral brown/grey and black. The model holds 2 tone bag that looks like natural jute, with darker brown stripes, and the dress looks dark neutral color next to the natural jute. In reality, not only it is very light buttery yellow with hot pink buttons, it is so badly made it should never have left the factory. The front where the top is attached to the skirt, the fabric is folded over, and stitched down lopsided. It would take a dressmaker with over-locker to take it apart, and put back together. Seller offered $10 back!!! Of-course, send it back cost more than I paid. But these crooks cannot be allowed to get away with it.
After being pretty much house bound for almost 3 years, I just had one surgery, and will have 3 more over the coming months, I walk with 4 wheel walker and only very short distances, so shopping in B&M stores is not an option. But from now on I think I will stick with eBay, at least there I have more comeback, and FB left is there for all future customers to see..
I had a stunning experience with moongor. The package came in time and the dress I ordered was so great! The style and everything! I wanna wear it day and night. I paid €30 for that dress and I didnt expect high quality, but it is really good quality for that price!!! Till next time moongor
This company is a scam. The items are poorly made, and once they arrive---good luck returning them. Although the items were shipped from here in the US, the company only allows returns to China. As they state in email response, the shipping to China is so expensive and they do not refund for the original shipping cost...so the customer might as well keep the item. They then off $15 as an incentive to keep at $70 item. Total scam.
I had a stunning experience with moongor. The package came in time and the dress I ordered was so great! The style and everything! I wanna wear it day and night. I paid €30 for that dress and I didnt expect high quality, but it is really good quality for that price!!! Till next time moongor.
These items have very poor quality. I want to return them, but it is impossible, because the company doesn't have return label or ways. The cost of returning shipping fee is your ownrisk. This is bad company. Don't buy anything!!
The items I received are unsatisfactory and I will return them. The fabric quality and workmanship are poor. The size and fit are bizarre. Most are too small, too short or cut in a strange way. One dress that was very large is stained with what looks like machine oil and the neck was mis-sewn. The message on a pair of novelty socks contained an error. It said, “Bring mea glass of wine.” These are just a few examples of the deficiencies. I should have read the reviews on line before placing the order. The positive reviews are clearly phony. The negative reviews are accurate.
I was scamed by this company.I ordered a madium sized sweater and what they sent wasn't even small...when I wanted to return it they suggested I'll pay an extra $17 and they will send me an xlarge (I asumed that their xlarge will be big enough for me...)
And guess what they sent? the same tiny sweater as the first one...
When I asked for a refund for both sweaters they claimed I can return only one and the cost is on me!
This is a scam company, they lie and beside, their products are poor material, very different from what you see in the photos. Don;t give them your money!!
Worst company!! It has been over 2 weeks and I have not heard anything from them!! Nothing about my order or if/when it will ship. I have reached out with several emails and I'm just ignored
Unfortunately I fell for the good reviews of this company. Apparently they must have been paid to trap persons like me! This is the last and second time I did fall for the beautiful advertisements and plan to stay with well known brands, not made in China...
A huge disappointment and I warn potential customers not to order from Moongor and companies like this one. They deceive and there is no way one can get a return of the money spent.
This site is unacceptable... The products are fake and ofcourse not at all like the products on the pictures.
THEY ARE CROOKS AND LIERS... And except from that, i was waitting my order for more than one month and they told me that my order will be here in 12 days....
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