The product itself is really nice. The matching Hawaiian shirts for my husband and dog were really soft & well made. The quality of the printing was top-notch as well. The pictures printed clearly with accurate, vibrant colors. The only problem is the shirt for my dog was too small and the shirt for my husband was a little too big. I worked with customer service and they agreed to replace the shirt for my dog without any additional charge. I recommend following the guidelines for weight rather than length and chest girth. My dog is 26 lb. cocker spaniel, his length put him in a 1x and his chest girth a 2x. His weight would put him in a 5x. The 2x I ordered made him look like a fat guy in a belly shirt (a really cute one though!). I haven't received the replacement yet, but I think it will be much more appropriate for his size and shape. My husband usually wears a 1X, but I ordered a 2X because I worried that the shirt would shrink or be a little off on the sizing. I was informed that the shirt won't shrink. But honestly, is likely to "grow" into the 2X because of the way he binges on chocolates, chips, and soda. It's ok, just more of him to love! The shirts are ADORABLE, and I can't wait to take another picture of them together, once my dog gets his replacement shirt. The customer service agent that I chatted with was Elsie, and she was extremely professional and helpful.
The quality of this 't shirt' was terrible. Wasn't cotton t shirt material but a weird non breathable fabric. Images were great though. Sad about the quality.
myfacesocks 回复2024-02-18
Hi Taryn. Thanks for sharing the feedback with us and we have sent you an email so that the issue can be resolved soon. - Elsie
I am still awaiting the arrival of my product, but I need to share how great the customer service has been! My order was delivered to the wrong address by an outside company. Myfacesocks not only helped me figure out how to contact them, but has created a new order and has checked in repeatedly to make sure I feel supported. I look forward to updating when my product arrives, but can’t say enough great things about the customer service!
wonderful customer support :) still havent received the product, but if they care this much about their customers, i have no doubt the socks are going to be awesome!
I saw these products on instagram and was worried about ordering since I have been scammed in the past; I am SO glad I took the chance and ordered one of their custom pillows. It was the perfect gift for a friend! Easy to order, received status updated via email, the pillow was exactly as described, very good quality material and sooo comfy! Will order another one from them!
They were fantastic. The shirts came out wonderfully, the staff was amazing, and the delivery time was excellent. It was a superb experience.
I had an issue and they were quick to respond and resolved the issue.
My order has been stuck in customs in China. I've been waiting all together 45 days since I placed the order initially. I paid $37.88 total for my order of three socks with faces. The company also added on a VIP charge I never asked for of $3.99. I did receive socks with face images that were too dark and looked very poor. I asked for a refund but was told no, that it was my photo that was the issue and not a defect with their company and I was offered 20% refund on my order. I said no. Then, they offered me $12.95. I said no and that I'd send a new photo that I could edit myself and it was lighter and they could redo my socks for free. They said they would and sent a mockup I approved of. Now I'm waiting and my order has been in customs for inspection for 30 days now.......
myfacesocks 回复2024-01-19
Hi Rachel. Thanks for sharing the feedback with us and sorry for this inconvenience. We have sent you an email and hope to receive your reply soon. Thanks in advance. - Elsie
Everything came on time, and was don well, but what they don't tell you is that they ship from China which means it incurrs insane customs fees that have to be paid by the CUSTOMER! And additionally they even send the invoice of the manufacturer in China so you can see that the price difference (2 times the manufacturing price)... Quite embarassing I think so even show the customer that he has paid 110 Euros for a product that is produced for 29 in China.
I will never do business again with this company.
myfacesocks 回复2024-01-11
Hi Marco. Thanks for sharing the feedback with us and sorry for this inconvenience. An email has been sent and look forward to hearing from you. - Elsie
I ordered 5 pairs of personalized socks as Christmas presents. Before making, the company sent me a picture of the final product. The pictures on the socks came out much better than I expected. And the company kept me in touch with shipment. Can’t wait to order more for next year!
"Thrilled with Excellence: A 5-SReview for My Personalised Photo Block!
Ecstatic about my Personalised Building Brick Custom Photo Block! It arrived promptly, customer service was outstanding, and the quality surpassed expectations. Without a doubt, it's a solid 5-star experience!
The response from customer service has been quick and they are refunding me, BUT. . . I ordered my socks on Black Friday, they were supposed to arrive by 12/9 and now are just lost in the ether and I won’t have them to give as gifts.
I’m very disappointed.
Other than that just interactions have been good
myfacesocks 回复2023-12-23
Hi Lauren. Thanks for sharing the feedback with us and we do apologize for the inconvenience and we have offered a solution and sent you an email. Look forward to hearing from you soon. - Elsie
I accidentally made as mistake when writing out my email. This prevented me from getting my confirmation, but they send text reminding you to check your email. When I noticed the email the text said they had was wrong I reached out to support via chat. Elsie was so incredibly helpful and fixed it for me no problem. They also asked if I wanted them to resend the first confirmation email without me needing to ask. Overall very productive positive experience and I haven't even received my items yet.
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