Thank you for sharing your experience. We took a close look at your order to understand what happened. The additional items were added during checkout for a bundled discount, which is why a second total appeared. When you reached out, our team shared the return options, and since you preferred not to send anything back, we issued a refund for the extra products to make things easier. We’re sorry for the confusion and for the frustration this caused.
Thanks for sharing your experience. We’re really sorry to hear about the reaction you had to the purple shampoo and conditioner and that you haven’t heard back from our team yet. You’re welcome to start a refund anytime through mykitsch.loopreturns.com — all you’ll need is your order number and the email used at checkout. That will take care of the return right away so you don’t have to wait on a follow‑up.
Thanks for sharing your experience, Marita. We’re sorry to hear your order didn’t arrive within the expected timeframe. We do our best to ship packages as quickly as possible, and that’s why it isn’t always possible to cancel an order once it’s been placed. For international shipments, delivery can take up to 25 business days, though many orders arrive well before that timeline. If your package doesn’t reach you within that window, please reach out and we’re happy to help. Your feedback is appreciated and helps us continue improving.
Thanks for sharing your experience. We’re sorry to hear you had trouble getting a return started and that the link wasn’t working for you. We looked into this with our customer service team, and it appears a return was already initiated on your behalf so you wouldn’t have to keep trying the link. If there’s anything else you need or if something still isn’t resolved, you’re welcome to reach out and we’ll do our best to help.
Thanks for sharing your experience. We’re sorry about the shipping delay you encountered. We’re currently updating our warehouse system, and that has caused some slower processing times than usual, but we’re moving through orders as quickly as possible. We reached out via Trustpilot to get your order details so we could check on the status and make sure it was moving through our process, but we didn’t hear back. If you have any questions or need help with your order, you’re welcome to reach out to us at [email protected], and we’ll do our best to assist.
Thanks for sharing your experience, and I’m really sorry for the delay you went through. We’re currently updating our fulfillment system, and it has caused longer processing times and slower responses than usual. Your order took longer than it should have, and I understand how frustrating that was.
I can confirm that your refund was issued yesterday. We appreciate you giving our products a try, and your feedback helps us improve how we support customers moving forward.
Thank you so much for sharing this feedback with us. We’re glad you’re enjoying the product so far, and we really appreciate you letting us know about the difficulty with the current bottle design. The narrow slits can definitely be harder to squeeze, especially if you prefer a softer‑grip container.
Our team is already working on a new bottle design with an easier‑to‑use opening, and those updated bottles will be arriving soon. We hope this makes the products much more comfortable to use and keeps them working well for you.
Thank you again for taking the time to share your experience.
Thanks for sharing your question. We’re glad you’re enjoying the products. Retailers like Amazon and Target set their own pricing and run their own discounts, bundles, and promotions, which can make their listings lower than our standard site pricing. We also run promotions on our site throughout the year, and we appreciate any way you choose to support us. We encourage you to go with the retailer and price point that works best for you. If you ever have questions about where to find our products with different retailers, our team is happy to help.
Thank you for taking the time to share this. We’re sorry for the delay and for the trouble with the address issue, especially since you’ve ordered from us before without any problems. Our team processed your refund earlier today exactly as you requested, and that should appear on your end soon.
We appreciate you letting us know what happened. Experiences like yours help us improve how we support international customers and make sure communication feels clearer and more consistent.
Thank you for taking the time to share this. The caddie uses standard round 3M adhesive stickers, so the easiest way to replace the backing is to pick up any round 3M sticker that matches the size of the base. Those work just as well as the original and are widely available.
We appreciate your feedback on offering replacement pieces. It’s helpful to hear how the product performs in different bathrooms, and we’ll keep this in mind as we continue improving our accessories.
