Hi Maureen! Please send us an email and we'll get back to you! [email protected]
C
Carol Berlin · 写过 1 条评价 · 已认证 · 体验于 2026-03-05 ·
★★★★★
没有得到支持者的回复
没有得到支持者的回复。电池问题。不得不多次卸载该应用程序。
Neuronic 回复2026-05-13
Hi Carol, thank you for your feedback! We're sorry to hear about the battery issue and that you had trouble reaching us. We always want to make sure our customers feel supported. Once we saw your review, we reached out right away and sent you a replacement battery. We hope this resolves the issue and that you're back to enjoying your device! Please don't hesitate to reach out to us directly at [email protected] anytime. We're always happy to help!
C
Charles D Simmons · 写过 1 条评价 · 已认证 · 体验于 2026-02-18 ·
★★★★★
我还没准备好对此发表评论……
我现在还没准备好写评论
Neuronic 回复2026-04-12
We understand! Please feel free to reach out to us with any comments or questions you may have. -- [email protected]
Thank you for your detailed feedback, Marc. We’re very sorry for the frustration you experienced. We understand how important consistency and reliability are. Our team has been working with you directly and has arranged for the device to be returned so we can fully resolve the issue. We also appreciate your thoughtful input on packaging and have shared this with our team for review. Thank you again for taking the time to provide such in-depth feedback. It’s taken seriously and helps us continue to improve!
B
Brent Miedema · 写过 1 条评价 · 已认证 · 体验于 2026-02-17 ·
★★★★★
交货快捷
交货快。 很好的支持。
Neuronic 回复2026-03-17
Hi Brent, thank you for taking the time to leave us a review.
We are delighted you are happy with our services!
Hi John! Thank you for taking the time to write this comprehensive review and sharing your experience with others. We appreciate it!
D
David Patron · 写过 3 条评价 · 体验于 2026-03-15 ·
★★★★★
继续使用我的 Neuronic 装置
继续使用我的 Neuronic 装置。帮助我保持注意力,是对我的神经反馈疗法的补充。
Neuronic 回复2026-03-17
Thank you for sharing your experience and for continuing to integrate the helmet into your routine.
We’re delighted to hear that it has helped support your focus and complements your neurofeedback therapy. It’s especially valuable to see how the device can be used alongside other modalities to enhance cognitive outcomes.
V
Veena Gupta · 写过 1 条评价 · 已认证 · 体验于 2026-02-03 ·
★★★★★
良好的沟通
Neuronic 回复2026-03-17
Hi Veena, thank you for your feedback! We’re glad to hear you had a positive experience with our communication, it's something we place a strong emphasis on.
Rachel, thank you for your kind words and for being a valued part of the Neuronic community over the past three years.
It means a great deal to hear about your personal experience with the helmet, as well as the positive impact you’ve seen in your patients.
We’re grateful for your recognition of our team’s commitment and values, it’s something we deeply care about.
Thank you again for your continued partnership and for the important work you do.
Hi Christine, thank you so much for keeping us updated on your husband's progress. We’re truly grateful that you took the time to write this review.
It’s incredibly encouraging to hear that your husband is continuing to show improvements and that his therapist has noticed positive changes as well. We know how challenging the journey after multiple strokes can be, and your dedication to supporting his recovery every day is truly inspiring.
Wishing you and your husband continued progress and many more moments together. Thank you again for trusting us and for sharing your experience.
J
John · 写过 4 条评价 · 已认证 · 体验于 2026-02-05 ·
★★★★★
睡眠越来越好
Neuronic 回复2026-03-06
Hi John, thank you for taking the time to leave us a review. We are delighted to hear that your sleep is getting better. We hope you continue to see improvements.
Hi David, thank you so much for sharing your experience.
We're really glad to hear the sales team was able to help answer your questions and support you with your therapy plan.
It's great that both you and your wife are using it and already noticing positive changes with focus and mental clarity.
We appreciate your feedback and are delighted that you're pleased with your investment. If you have any questions as you continue using the device, our team is always here to help!
C
Carmen · 写过 1 条评价 · 已认证 · 体验于 2026-02-02 ·
★★★★★
不满意
没有足够的说明和详细的操作说明或机器的具体情况。
Neuronic 回复2026-03-03
Thank you for sharing your feedback, Carmen. I’m sorry the experience didn’t feel like the right fit for you. As we discussed, we’ve helped you begin the return process and want you to feel comfortable with your decision. Each device includes a detailed user manual, and we also send step-by-step video resources after purchase to guide setup and usage. If you’re open to it, we would truly appreciate any additional feedback on what information felt missing. Please feel free to reach out to us at [email protected]. Your input helps us continue improving the experience for others. We wish you all the best moving forward.