# New American Funding 评价与评分 > 来源: OK.one — https://ok.one/review/newamericanfunding.com - 域名: newamericanfunding.com - 分类: 金钱与保险 - 综合评分: 4.7 / 5 (102 条评价) - 评分分布 5→1 星: 90% / 3% / 0% / 0% / 7% - 所在地: United States · Santa Ana - 数据更新: 2026-08-10 New American Funding（newamericanfunding.com）在 OK.one 的综合评分为 4.7 分（满分 5 分），基于本站收录的 102 条用户评价，属于金钱与保险分类，口碑优秀。好评高度一致，93% 的评价为 4 星及以上；商家回复了 100% 的差评。数据最后更新于 2026-08-10。 ## 最新评价(第 1/6 页) ### ★☆☆☆☆ 克里斯·施瓦茨 NMLS 1349265 LMB#… - Mark Rea · 2026-08-07 克里斯·施瓦茨 NMLS 1349265 LMB# 100057352 不专业 NewAmerican Funding 使用托管资金四次支付家庭保险，当我有家庭保险时，该保险已提交给他们。 施瓦茨女士在短信中非常不专业，并告诉我去其他地方申请抵押贷款。 > 商家回复 (2026-08-08): Hello Mark, thank you for bringing these matters to our attention. We apologize for the stress and frustration you have experienced. Our AVP of Corporate Customer Service, Christian Rosales, will contact you directly on Monday, August 10, 2026, to personally assist you with a resolution. We appreciate your patience and look forward to speaking with you then. ### ★★★★★ 新美国资助 - 很棒的体验！ - Miguelina Grasty · 2026-08-04 我的房屋净值贷款的信贷员和承销商非常出色。他们让整个过程顺利、无压力，超出了我的预期。他们的沟通自始至终都非常出色，让我随时了解整个过程的每一步。每个时间表都完全按照承诺进行，使体验无缝且高效。我真的很欣赏他们的专业精神、知识和对卓越客户服务的奉献精神。我强烈推荐它们给任何寻求房屋净值贷款或其他贷款服务的人。 > 商家回复 (2026-08-06): Thank you so much for taking the time to share your wonderful experience, Miguelina! We are absolutely thrilled to hear that your loan officer and underwriter provided such outstanding service for your home equity loan. At New American Funding, our goal is to make the lending process as smooth, stress-free, and transparent as possible. It is incredibly rewarding to know that our team’s communication, professionalism, and dedication to meeting your timelines exceeded your expectations. We will be sure to pass your kind words along to the team—they will be delighted to hear how much you appreciated their hard work. Thank you for your high recommendation, and please don't hesitate to reach out if you need any further assistance or lending services in the future! ### ★☆☆☆☆ 无尽的拖延战术 - Greg · 2026-08-04 无尽的拖延战术。真是一群不诚实的人。买家当心！ > 商家回复 (2026-08-06): We apologize for any delays you experienced during your process, Greg. We take these concerns seriously. We value transparency and would like to look into what happened with your loan. Please contact our Corporate Customer Service Team directly at 800-450-2010, ext. 7100 to identify your customer file so we can research into this matter further. We hope to hear from you soon. ### ★☆☆☆☆ 不要使用这家公司 - Marcus · 2026-08-03 不要使用这家公司 - 无能、不道德、无知 该公司直到交易结束后一天才完成贷款。 我一生中从未见过如此令人厌恶的无能行为。 从那时起，它们就成了问题。 无尽的头痛和我生命中无数的时间浪费在他们的恶意上。 我不得不寻求再融资，只是为了把我的贷款从他们悲惨的手中拿走。 现在，他们在付款后向我收取了另一笔付款！！！！ 他们没有接听/回复我的电话（录音），并且只要我有贷款，他们就禁用付款取消。 真是一个恶心、无用、不道德、从上到下充满骗子和懦夫的垃圾公司。 我强烈建议您在任何情况下都不要使用它们。 在我推荐这家公司之前，我建议先从加油站垃圾箱后面寻求融资。 [作为记录，我记录了电话、交易记录和屏幕截图，以验证我所说的一切。] > 商家回复 (2026-08-06): We are very sorry to hear about your frustrating experience, Marcus. We take these concerns seriously, especially regarding the billing issue after your payoff. Please contact our Customer Care Team at 800-893-5304 to speak with a supervisor, so we can investigate your account and work to resolve this immediately. ### ★★★★★ 新美国资助是最好的。 - TU0001664621 · 2026-07-30 新美国资助是最好的。 在与其他抵押贷款机构（尤其是 Rocket Mortgage）进行了令人失望的互动之后，NAF 美丽的天使：高级贷款官员 Kaitlyn 和承销商 Serei 在我的贷款的整个“紧急”过程中体现了完全的透明度、良好​​的沟通和专业精神。 对我永远的新家感到非常高兴！永远感谢 NAF/我的救世主贷款人！ > 商家回复 (2026-08-01): Congratulations on your new forever home! We are absolutely thrilled to hear about your wonderful experience with us. Buying a home is one of the most significant milestones in life, and we know how overwhelming it can be—especially when you are on a tight timeline. Hearing that our Sr. Loan Officer, Kaitlyn, and our Underwriter, Serei, were able to step in and provide the complete transparency, clear communication, and professionalism you deserved is music to our ears. They truly are NAF angels, and we are so proud of how hard they worked to turn a stressful 'rush' process into a smooth, successful closing. Thank you for trusting New American Funding to be your partner on this journey. We wish you many years of love, laughter, and beautiful memories in your new home! ### ★★★★★ 杰西卡在所有方面都是五星级 - Rhonda Magnuson · 2026-07-23 杰西卡在所有方面都是五星级。我信任她，她很诚实。林也是一个好人，我很高兴我们选择了这家公司！不要犹豫使用它们，因为它们会满足您的需求！谢谢你们俩！ > 商家回复 (2026-07-24): Hello Rhonda, thank you so much for the amazing 5-star review! We are absolutely thrilled to hear that Jessica and Lin provided you with such honest and trustworthy service. Earning your trust and meeting your needs is our top priority. We will be sure to pass your kind words along to both of them. Thank you for choosing New American Funding and for the wonderful recommendation! ### ★★★★★ 我们在新酒店度过了一段美好的经历…… - muhammad gill · 2026-07-18 在购买我们的第一套房子时，我们在 New American Funding 和我们的信贷员 Art Saber 那里获得了非常好的体验。在选择贷款人之前，我们比较了几家公司的利率和条款，Art 为我们提供了最佳的整体选择。我们很高兴选择了新美国基金。 在整个过程中，Art 诚实、知识渊博、耐心且反应灵敏。每当我们对利率、月付款、财产税、文件、成交或资金有疑问时，他都会迅速回复并清楚地解释一切。他让我们了解整个过程的每一步，让原本充满压力的过程变得轻松多了。 由于阿特的指导、努力和支持，我们一家才成功购买了我们的第一套房子。我们非常感谢我们收到的服务，并强烈推荐 Art Sabre 和 New American Funding 给任何正在寻找可靠且值得信赖的贷方的人。 > 商家回复 (2026-07-20): Hello Muhammad, thank you for the glowing review, and congratulations to you and your family on your first home! We are incredibly lucky to have Art Saber on our team, and we’re so glad to hear that his honesty, guidance, and quick communication made your homebuying journey a success. Thank you for choosing New American Funding after comparing your options, and for highly recommending us to others. We wish you all the best in your new home! ### ★☆☆☆☆ 人员配备不足 - Bobby · 2026-07-17 我添加了有关我尝试直接与新美国基金解决此问题的重要更新。 6 月 22 日，我与助理副总裁克里斯蒂安·罗萨莱斯 (Christian Rosales) 进行了交谈，他表示他将亲自审核我的账户，并在 6 月 26 日星期五之前给我回电话。但那个电话从未打过。 从那时起，我多次尝试联系他——反复打电话、留言，并给公司一切机会跟进。所有这些尝试都被忽略了。这不是一个简单的疏忽；它反映了沟通非常差、避免与客户接触以及疏忽程度，这对任何贷款人来说都是不可接受的，更不用说在全国范围内经营的贷款人了。 当副总裁级别的公司代表直接承诺回电但最终未能兑现时（即使经过客户多次尝试），这表明领导力、可靠性和内部流程出现了更深层次的崩溃。这反映了我在再融资过程中经历的相同模式：错过承诺、未回复电子邮件、重复错误以及完全缺乏责任感。 此时，新美国基金有足够的时间和机会来解决我的文件处理不当的问题，但他们选择不这样做。他们持续缺乏后续行动只会加剧我最初评论中提出的所有担忧：组织混乱、沟通不畅、贷款条款的不明原因变更以及对客户体验的漠视。 > 商家回复 (2026-07-24): Hello Bobby, please accept our sincere apologies for your recent experience and the level of service you received. We elevated your concerns directly to our SVP of Customer Service, Ms. Dale. We understand she has since reached out to you personally to help resolve this matter. If you need any further assistance, please don't hesitate to contact us. Thank you for giving us the opportunity to make things right. ### ★★★★★ 罗斯和詹妮弗真的让这成为…… - MGB · 2026-07-09 罗斯和詹妮弗确实让这个过程非常顺利！专业并且对我的无数问题非常敏感。 > 商家回复 (2026-07-09): Thank you so much for the wonderful review! We are thrilled to hear that Ross and Jenniffer made the process smooth for you. Delivering a professional experience and being responsive to all of our clients' questions is exactly what we strive for. We truly appreciate your business and wish you all the best! ### ★★★★★ ⭐️⭐️⭐️⭐️⭐️ - Jordan Hogan · 2026-07-08 ⭐️⭐️⭐️⭐️⭐️ 我们极力推荐 Mallory DePuy！从我们的购房之旅一开始，她就非常耐心、知识渊博，并真诚地为我们的每一步提供帮助。她让原本充满压力的过程变得井井有条、易于管理。 沟通非常顺利。如果她错过了我们的电话（这种情况很少见），她总是会在几分钟内回复。我们从来不用想知道我们的处境，因为马洛里在整个贷款过程中随时向我们通报情况，并且随时可以回答我们的问题。 她不知疲倦地工作，以确保一切都步入正轨，在需要时为我们提供支持，并不断超越以确保顺利结束。她的专业精神、响应能力和对细节的关注让我们从始至终都充满信心。 如果您正在寻找一位真正关心客户、工作非常努力并提供出色服务的抵押贷款机构，Mallory DePuy 就是您团队中想要的人选。我们非常感谢她为帮助我们购买房屋所做的一切，并会毫不犹豫地推荐她！ > 商家回复 (2026-07-08): Hello Jordan, thank you so much for reaching out and sharing such a fantastic review of your experience with Mallory DePuy and New American Funding. We are absolutely thrilled to hear how supported and confident you felt throughout your home-buying journey. Mallory takes immense pride in advocating for her clients and keeping communication seamless, so hearing that she was able to make this milestone smooth and stress-free for you means the world to us. I will be sure to pass along your incredibly kind words to Mallory and her leadership team—she will be absolutely delighted to read them! Congratulations again on purchasing your new home! We wish you all the very best as you settle in. Please don't hesitate to reach out if we can assist you with anything else in the future. ### ★★★★★ 再融资流程 - Kenneth Malabrigo · 2026-07-08 罗伯特和塔米知识渊博、专业，每当我们有任何问题时，他们都会及时帮助我们。向罗伯特和塔米大声疾呼，他们让我们的再融资流程得以实现，并让我们降低了我们愿意支付的付款额。 > 商家回复 (2026-07-09): Thank you so much for the wonderful review! We are absolutely thrilled to hear that Robert and Tammy made your refinancing process smooth, professional, and accessible from start to finish. Helping you secure lower, comfortable monthly payments is exactly what we aim to do. We will be sure to pass along your big shout-out and well-deserved recognition to both of them. Thank you for trusting us with your refinance! ### ★★★★★ 马克·雷和尼克·瓦茨的丰富经验 - Andy Fix · 2026-07-08 我与尼克·瓦茨和马克·雷一起工作过，他们都是优秀的沟通者，会履行自己的承诺，并尽最大努力保持有效的沟通。马克和尼克都擅长自己的工作，使改装过程变得简单明了。我强烈推荐他们俩。 > 商家回复 (2026-07-09): Thank you so much for the fantastic recommendation! We are incredibly proud of Nick and Mark for their dedication, follow-through, and clear communication. Making the refinancing process simple and straightforward for our clients is always our top goal. We truly appreciate you taking the time to share your experience, and we'll be sure to pass along your kind words to both of them! ### ★★★★★ NAF 很棒 - Ivelisse Lopez-Cruz · 2026-07-08 NAF 太棒了！我有机会和凯特一起工作。她通过文档签名、解释和出色的沟通技巧让生活变得更加轻松。作为一名单亲职业妈妈，我钦佩她在管理家庭的同时的职业道德。她全天工作以确保我的贷款顺利进行。她很容易交谈，而且思路清晰、诚实。我喜欢她友好、脚踏实地的态度。我最初的贷款流程在承保阶段与不同的贷方失败了，所以我不确定它会如何运作，但凯特非常支持和帮助。她建立了融洽的关系并建立了信任——贷款取得了成功，她的专业工作不言而喻。整个团队都非常出色——我特别向第一次这样做的人推荐他们。谢谢你凯特！ > 商家回复 (2026-07-09): Thank you so much for sharing such a wonderful and detailed review! We are absolutely thrilled that Kat could step in and turn a stressful situation into a successful experience for you. As a working mom yourself, we know how valuable clear communication, honesty, and flexibility are. It is fantastic to hear that Kat’s dedication, late hours, and down-to-earth approach earned your trust and made the process seamless. We will definitely share your beautiful feedback with her and the rest of the team. Thank you for recommending NAF and trusting us with your home journey. Congratulations! ### ★★★★★ 他们非常友好和乐于助人。 - Joseph Nichols · 2026-07-08 他们在整个过程中都非常友好和乐于助人。他们很有效率，并确保及时回答我们所有的问题。我会把它们推荐给任何人。珍妮和米歇尔是最好的。 > 商家回复 (2026-07-09): Thank you so much for the wonderful review and the recommendation! We are thrilled to hear that Jenny and Michelle provided such a friendly, efficient, and helpful experience. Ensuring all your questions are answered in a timely manner is a top priority for us. We will be sure to pass your kind words along to both of them. Thanks again for choosing us! ### ★★★★★ 我强烈推荐新美国基金…… - busy Girl · 2026-07-08 我强烈推荐新美国基金和安德鲁·叶。这是我第一次经历这样的贷款流程，安德鲁详细解释了整个流程，并定期跟进我，以确保我没有任何问题。 > 商家回复 (2026-07-08): Thank you so much for your kind words! We are so proud of Andrew Yee for guiding you smoothly through your first loan process. Congratulations on your new home and thank you for choosing New American Funding! ### ★★★★★ 一切都在前面。 - Troy fisher · 2026-07-08 > 商家回复 (2026-07-09): Thank you for the great feedback! Being transparent and straightforward with our clients every step of the way is incredibly important to us. We are so glad you had a positive experience and truly appreciate your trust in us!" ### ★★★★★ 再融资 - Catherine Settlemire · 2026-07-08 达雷尔和安德鲁都很理解并且乐于助人。 他们不遗余力地为我们提供所需的融资。 > 商家回复 (2026-07-09): Thank you so much for the kind words! We are absolutely thrilled that Darrell and Andrew were able to go the extra mile to secure the financing you needed. Providing an understanding and helpful experience is our top priority, and we will be sure to share your wonderful feedback with them. Thank you for trusting us with your home financing! ### ★★★★★ 解释了一切 - Barry · 2026-07-08 解释一切，当我有问题时总是在那里，让事情变得简单 > 商家回复 (2026-07-09): Thank you for the fantastic feedback! We strongly believe that clear communication and being readily available to answer your questions are key to a great experience. We are so glad we could make the process easy and straightforward for you. Thank you for choosing us! ### ★★★★★ 卓越的客户服务 - T. Buford · 2026-07-07 对于我的抵押贷款官员劳里·卡希尔女士，我赞不绝口。 从第一次关于资格预审的谈话到最后的谈判，她竭尽全力使整个购房过程顺利、无压力。 劳里总是可以回答我们的问题，在整个过程中向我们通报最新情况，并确保我们完全理解每一个细节。我们真的感觉到她把我们的最大利益放在心上，并不知疲倦地工作以确保我们获得最好的结果。 如果您正在寻找真正关心客户并提供卓越服务的人，那就不用再犹豫了，请联系 Laurie Cahill 女士。我强烈推荐她给任何需要抵押贷款的人。 感谢劳里（Laurie）和您的贷款团队的大力支持和辛勤工作，感谢您将拥有住房的梦想变为现实。我们永远心存感激！ > 商家回复 (2026-07-08): Thank you so much for this wonderful feedback! We are incredibly proud of Laurie Cahill and her dedicated loan team for delivering such exceptional, client-first service. Knowing that Laurie was able to make the mortgage process smooth and stress-free for you is exactly what we strive for. Thank you for choosing New American Funding, and congratulations on your milestone achievement of homeownership! We wish you many happy memories in your new home. ### ★★★★★ 我们与新美国的经验…… - Tonya · 2026-07-07 我们在新美国基金的经历非常好！詹妮弗·内文斯（Jennifer Nevins）带领我们完成了整个过程，并且非常有帮助。 > 商家回复 (2026-07-08): Thank you for the wonderful feedback! We are delighted to hear that you had a great experience with New American Funding and that Jennifer was so helpful during the process. We appreciate your business and wish you all the best! --- - 全部评价与筛选: https://ok.one/review/newamericanfunding.com - JSON 接口: https://ok.one/api/companies/newamericanfunding.com - 评分口径与数据来源: https://ok.one/methodology/