Nicecnc

Hi, We are very sorry to hear about your experience, and we sincerely apologize for the frustration and inconvenience this has caused. Could you please confirm if your order number is N122111? According to our records, both packages associated with this order have been marked as delivered. Regarding the online chat you mentioned, would you mind sending us a screenshot of the conversation to [email protected] ? We'd like to investigate whether there was any inappropriate response or delay from our customer service team. We take this matter very seriously and will review it internally. Once we verify your order details and the communication history, we will investigate the issue thoroughly and provide you with an appropriate solution as soon as possible. We appreciate your patience and the opportunity to make this right. Sincerely, Nicecnc

Hi, We're sorry to hear that you had a disappointing experience. We would like to let you know that we contacted you by email on the 22nd regarding your package. According to the carrier's tracking information, the delivery was unsuccessful due to "Parcel delivery abnormal [Without Access Code]. Parcel will be returned to the warehouse." Could you please check whether our email may have been filtered into your spam/junk folder? If you can't find it, we'd be happy to resend the email or help you arrange a solution as quickly as possible. Thank you for your understanding, and we look forward to resolving this issue for you. Sincerely, Nicecnc

Hi, Thank you for your feedback, and we're sorry for the inconvenience. Our website displays global inventory, so as long as an item is available in any of our warehouses, it will still appear as in stock. However, the specific Orange color you ordered was no longer available in the warehouse that could ship to your location. Unfortunately, we were therefore unable to fulfill your original color selection. To avoid further delays, we contacted you to arrange a replacement with another color that was available for immediate shipment, and the Black version was sent instead. We sincerely apologize for any confusion this caused and appreciate your understanding. Your feedback is valuable, and we will continue working to improve our inventory display and shopping experience. Sincerely, Nicecnc

Hi, We’re sorry to hear about your experience. After checking our records, we can see that your order was marked as delivered. To help us verify whether the refund was processed successfully, could you please provide your order number by emailing us at [email protected]? Once we receive your order information, we will investigate the refund status with our team as soon as possible and assist you in resolving the issue. Thank you for your cooperation, and we look forward to hearing from you. Sincerely, Nicecnc