# NIU 评价与评分

> 来源: OK.one — https://ok.one/review/niu.com

- 域名: niu.com
- 分类: 电子与科技
- 综合评分: 1.3 / 5 (151 条评价)
- 评分分布 5→1 星: 4% / 1% / 1% / 5% / 88%
- 所在地: China
- 数据更新: 2026-10-24

NIU（niu.com）在 OK.one 的综合评分为 1.3 分（满分 5 分），基于本站收录的 151 条用户评价，属于电子与科技分类，口碑较差。88% 的评价为 1 星，差评比例偏高；商家回复了 99% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。

## 最新评价(第 1/8 页)

### ★☆☆☆☆ DO NOT EVER USE THIS COMPANY
- Arron Page · 2026-10-23

DO NOT EVER USE THIS COMPANY

Absolutely shocking experience with NIU. I wouldn’t recommend this company to anyone after the way I’ve been treated.

I ordered a scooter and when it arrived, it was absolutely filthy inside the box and looked like it had already been ridden and smashed up.

If this scooter had been properly inspected before leaving the factory, surely somebody would have noticed the condition it was in. Instead, it was sent out to a paying customer looking like this, and I’ve been left to deal with the consequences.

Then comes the absolute joke of trying to get it returned and sorted out. I’ve spent around 37 minutes on the phone dealing with this, and I’ve ended up with a £205 phone bill because of the whole situation and the time spent trying to sort out their mess.

£205! An absolutely ridiculous amount of money just to deal with a problem that should never have happened in the first place. If proper quality control had been done and the scooter had been checked before leaving the factory, I wouldn’t have been in this position.

I’ve finally received my refund this morning, but that doesn’t excuse the experience I’ve had or the £205 I’ve been hit with. Getting my own money back doesn’t magically make all the stress, wasted time and extra expense disappear.

Customers pay good money and expect a product that is clean, undamaged and fit for purpose. They shouldn’t have to deal with a scooter that looks like it’s already been used, a filthy box, the hassle of returning it and a ridiculous phone bill just to get the situation sorted.

Honestly, I’m absolutely fuming. The whole experience has completely put me off NIU, and I will never buy from them again.

DO NOT EVER USE THIS COMPANY. Think very carefully before giving them your money. Absolutely disgraceful experience from start to finish. One star is more than generous. 

Now they are even ignoring my emails about what am I meant to do about the 205 pound phone bill what I would never of had if they did there jobs in the first place and checked what was being shipped out absolute disgrace worst company I’ve ever had the misfortune of dealing with. SAVE YOUR TIME AND MONEY AND GO ELSEWHERE 


Reply to niu
I will not be providing my personal information publicly on the internet.

As I have already stated, I have received my refund for the scooter, but the £205 phone bill is a completely separate issue.

I would never have incurred these charges if your company had done its job properly in the first place. I received a scooter that appeared to have been used and damaged, in a filthy box, and had to spend a ridiculous amount of time trying to resolve an issue that should never have happened.

I am now £205 out of pocket because of the time spent dealing with your company’s failure to provide an acceptable product and customer service experience.

With all due respect, I am not looking for an apology. An apology does not reimburse me for £205, nor does it undo the inconvenience your company has caused me.

I expect NIU to take responsibility for the situation and address the additional costs I have incurred as a direct result of trying to resolve this matter.

The refund was the bare minimum. The £205 phone bill remains unresolved, and I expect a proper response addressing that issue specifically.

> 商家回复 (2026-10-24): Hi Arron Page,
This is Johnson from NIU Customer Support. I'm truly sorry to hear about your experience with NIU. I understand how frustrating and upsetting this situation must have been, especially given the additional £205 phone bill you incurred while trying to resolve the issue. We take your feedback seriously, as it helps us identify areas where we need to improve our products and customer service.
To help us better understand your previous communications with our team, could you please share the phone number or email address you used to contact us? If you have a ticket or case number, we would appreciate it if you could provide that as well.
We’re sorry again for the disappointing experience you’ve had with us, and we appreciate you taking the time to share your concerns.

Warm regards,
Johnson
NIU Customer Support Team

### ★☆☆☆☆ Scooter broke down. Niu offer no support
- Mathieu · 2026-10-22

Bought a niu electric scooter in july 2024. I put 500km on it. This week the battery broke down. Obviously, 3 months after warranty finish. Customer service is shit and no part exist to repair it and if it does, it cost the price of a brand new scooter. Shit company et poor customer service.

> 商家回复 (2026-10-23): Hi Mathieu,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
Please be advised that only our authorized service centers are permitted to replace the motor, controller, or battery. This is due to the following reasons:
1. Complex Replacement Process: These components require professional tools and expertise to replace correctly and safely.
2. Warranty Conditions: Unauthorized replacement of the motor, controller, or battery will void the product warranty.
3. Risk of Damage: Replacing these parts requires opening the battery compartment. Without the proper sealing tools and techniques, this may result in water ingress or other safety risks.
For your safety and to maintain warranty coverage, we strongly recommend sending your device to an authorized service center for inspection and repair.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number and RMA order number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process. Please be assured that the service center follows a strict and professional inspection process. However, regarding the warranty, we are always open to hearing from our customers and working towards clearing up such issues, please provide more details, and we will be able to forward the details to the relevant team for investigation again. 

We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,

Johnson
NIU Customer Support Team

### ★☆☆☆☆ Totally useless Customer service
- Frank van Koningsbruggen · 2026-10-20

My experience with NIU has been nothing short of a complete disappointment.

After just ONE single ride, my brand-new e-scooter displayed Error 07 and was no longer functioning properly. Not exactly the quality you would expect from a supposedly reputable manufacturer.

I returned the defective scooter on September 27, and NIU confirmed receiving it on September 30.

And then? Absolutely nothing.

After almost two weeks of complete silence, I contacted customer service by email on October 12 to ask what was happening with my return and refund. No response, no update, nothing.

On October 15, I called their customer service directly, hoping that speaking to an actual person might finally get things moving.

Once again, absolutely nothing happened.

As of October 20, I still have not received a meaningful response, any indication of when my refund will be processed, or, most importantly, my money back!

What makes this experience particularly frustrating is not just the fact that the scooter failed after its very first ride. Products can develop faults. What really matters is how a company deals with those problems.

And in NIU’s case, their customer service is an absolute disaster.

Ignoring customers, failing to provide updates, and keeping their money without any explanation is simply unacceptable.

NIU seems perfectly capable of taking your money, but when something goes wrong, good luck getting any help — or your money back.

Based on my experience, I cannot recommend NIU to anyone. Extremely disappointing product quality, even worse customer service, and a complete lack of professionalism.

One star is honestly one star too many.

> 商家回复 (2026-10-21): Hi Frank van Koningsbruggen,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number and RMA order number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process. Please be assured that the service center follows a strict and professional inspection process. However, regarding the warranty, we are always open to hearing from our customers and working towards clearing up such issues, please provide more details, and we will be able to forward the details to the relevant team for investigation again. 

We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,

Johnson
NIU Customer Support Team

### ★☆☆☆☆ Everything to discourage you 
- François Bouchard · 2026-10-13

It is impossible on their website to make them respect their warranty, and when you need to request certain parts, they are not available. 

> 商家回复 (2026-10-14): Hi François Bouchard,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with you. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
If you haven't gotten in touch with us and you're using a NIU kick scooter, please contact us through the following means:
Email: Global-service@niu.com
Chat: Head to: shop.niu.com, and Press the chat button on the right side of the website
Hotline:
US: If you're in North America, feel free to call us at +1 877 295 8403. We're here for you from 11 AM to 8 PM Eastern Time on business days!
FR: Bonjour! If you're a French customer, you can reach us at 0805 980 421. Our friendly team is available from 11 AM to 8 PM Central European Time on business days!
DE: Hallo! German customers can connect with us at 0800 588 9224. We're glad to assist you from 11 AM to 8 PM Central European Time on business days!
 
And if you're using our moped product, please send an e-mail to: questions@niu.com

We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,

Johnson
NIU Customer Support Team

### ★☆☆☆☆ just awful technology
- Micah D · 2026-10-03

ive sent my kqi2 pro scooter back in 6 times and it fixes for a week and just deteriorates more and more every time. last time i got it repaired was 2-3 months ago and now it caps out at 4mph when its supposed to go 16-17mph. its supposed to last 80-90 minutes mine lasts 17. im so extremely bewildered as to why anyone would buy this. the app is also garbage and will literally lie about your statistics especially battery. genuinely DO NOT BUY, go for a segway or apollo, hell go for a hiboy

> 商家回复 (2026-10-03): Hi Micah D,
This is Johnson from NIU Customer Support. I'm truly sorry to hear about your experience with your KQi2 Pro. I completely understand how frustrating and disappointing this must be.
I’d like to look into your case and see how we can assist further.  To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
Regarding the current issue, does any error code appear on the display? 
The battery level display in App is inaccurate or not updating issue has been identified and is currently being addressed by our technical team. Repair efforts are actively underway to resolve the matter, we recommend waiting for the update for the best experience. As for now, please rely on the information displayed on the dashboard as the accurate reference source.
If you prefer not to wait, you may send your scooter to our service center for an dashboard replacement. Please note that this option cannot guarantee a complete resolution of this issue.
We sincerely apologize for the inconvenience you’ve experienced and appreciate you bringing this matter to our attention. We hope to have the opportunity to review your case properly and assist you further.

Warm regards,
Johnson
NIU Customer Support Team

### ★☆☆☆☆ TOTAL SCAM- scooter never worked once
- Courtney Edwards · 2026-10-03

Scooter never worked after taking it out of the box. We cannot get ahold of the company. We called the 800 number and it hangs up, we’ve emailed with no response and now we have a $350 scooter with no hope of exchange, refund or replacement.  This company is a total scam!!! 
I cannot believe we didn’t even get one single ride out of this piece of junk scooter. 

> 商家回复 (2026-10-04): Hi Courtney Edwards. 
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with your vehicle. Thank you for bringing this to our attention.
We are always here to assist you with returns and exchanges! Just make sure the following criteria are met: 
1. Items should be purchased from our official website (shop.niu.com) or Amazon. 
2. You can return items within 30 days of receipt.
3. One of these conditions needs to apply: 
a. Your Ride Statistics show you’ve traveled less than 10 miles (16 km). You can easily check this in the NIU app by selecting [Vehicle] >> [Ride Statistics]. 
b. The items you received are incorrect, defective, or not functioning as advertised.

To ensure we address your concerns effectively, could you please provide the order number, product model, details of the fault, and a video? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
If you haven't get in touch with us and you're using a NIU kick scooter, please contact us through the following means:
Email: Global-service@niu.com
Chat: Head to: shop.niu.com, and Press the chat button on the right side of the website
Please call our hotline during the following specified hours:
Here are our toll-free numbers:  
US&CA: +1 877 295 8403 (11 AM–8 PM ET, weekdays)
FR: 0805 980 421 (11 AM–8 PM CET, weekdays)
DE: 0800 588 9224 (11 AM–8 PM CET, weekdays)
If you are unable to get through to the hotline, please provide the following details so we can investigate:
1. Calling number:
2. Called number:
3. Time of call:
4. Did you hear a voice prompt after dialing? If so, what did it say?
5. If convenient, please provide a video of the call attempt.
And if you're using our moped product, please send an e-mail to: questions@niu.com

We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team

### ★☆☆☆☆ Niu is the worst idea you can have in…
- Elena · 2026-09-26

Niu is the worst idea you can have in your lifetime. Never working, practically a scam ! Super expensive when you have to replace something, even with a shop in town (Rome) they are totally incompetent and unable to help. Do not buy these scooters!

After reading yout answer, if you really want to know the details of this NIGHTMARE : Niu NQI GTS, Italy, I don't know what VIN means, store in Rome (there is only one): they don't reply to email, nor to phone number (as the general assistance) and they are closed at 6pm saturday. After 4 years with several problems, the box for the double charging at home seems to have stopped working and is not fully charging. I bring the box and the charger to the shop and leave them there to find out what happened. They give me back the box and the charger telling me that the problem is the box; the scooter was not charged as they didn't even bother to check. They ask me 150 € for that, than 200€, when I tell them they told me 150€ they say "that is if you pay by cash", I go to the atm and pay by cash (I could bring the whatsapp conversation to the police), when I go there, they give me the box without the 2 cables. I ask why they are giving it to me without the cables and they tell me with cables is 80€ more. AS the previous time he told me the box was broken, I threw it away, of course with the cables attached (I didn't even know you could take them off). So I have to pay, go home and the problem is still the same, it charge only approx 40%. I bring all back and they now say the problem is the charger (showing some mysterious signs of misusage that were not there when I gave it to them), MAYBE the problem was the charger AND  the box (who knows!They never checked!!!!!!!!!!!) and that a new charger costs 900€. But if I give back the box that I bought 2 days ago he can make me a discount.! A NIGHTMARE. HORRIBLE PEOPLE AND HORRIBLE PRODUCT. 

> 商家回复 (2026-09-27): Hi Elena,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the issues with your vehicle. Thank you for bringing this to our attention.
To effectively resolve your issue, could you please provide the product model, your country, the VIN, a description of the fault, and the dealership's address and contact details?  If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
If you haven't get in touch with us and you're using a NIU kick scooter, please contact us through the following means:
Email: Global-service@niu.com

For the inquires related to electric motorcycles, please email our relevant team at [questions@niu.com]. Our experts will help you there.

You can check the links below to see if other local stores sell the spare parts at a slightly lower price.：https://www.niu.com/en/niu-store-finder/find-store

Here are our toll-free numbers:  
US&CA: +1 877 295 8403 (11 AM–8 PM ET, weekdays)
FR: 0805 980 421 (11 AM–8 PM CET, weekdays)
DE: 0800 588 9224 (11 AM–8 PM CET, weekdays)

We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team

### ★☆☆☆☆ Unreasonable warranty policy and poor customer support from NIU
- Javid Alidadi · 2026-09-24

I am writing to express my strong dissatisfaction with NIU’s customer support regarding my KQi3 Pro scooter warranty claim (Ticket ID: 36235533 / Claim: ECC260916000006).
My scooter has a clear dashboard failure, which is a known issue. Replacing the dashboard is a simple 5-minute plug-and-play task that requires removing a few screws. Despite explaining this, NIU support refuses to supply a standalone replacement component. Instead, they rigidly demand that I pack and ship a heavy 25kg scooter across borders to their service center (RIOMI in Duisburg, Germany).
Forcing a customer to handle the massive hassle of finding specialized packaging and shipping a full-sized vehicle just for a 50-gram electronic component—while refusing a simple DIY spare part replacement under warranty—is absurd, environmentally wasteful, and extremely bad customer care.
When I expressed my frustration, NIU simply closed the door on assisting me unless I complied with their rigid and impractical shipping demand. This is unacceptable service for a brand selling premium electric scooters in Europe. I demand a simple DIY solution or a reasonable resolution to this warranty claim.

> 商家回复 (2026-09-25): Hi Javid Alidadi,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
We completely understand your frustration, especially since you believe the dashboard issue could be resolved by simply replacing the component. We’re sorry for the inconvenience and the additional effort this process may cause.

I checked your case and found that the RMA request was rejected with the following note: “Please select Service & Warranty Claim.”
Based on the information and troubleshooting details provided in your previous ticket, our after-sales technical team determined that the scooter requires further inspection and diagnosis. For this reason, they recommended that the scooter be sent to our authorized service center rather than having the dashboard component replaced separately.

We understand that shipping a full-size scooter to the service center can be inconvenient, and we sincerely apologize for the trouble this has caused. However, the service center needs to inspect the scooter to accurately identify the root cause and determine the appropriate warranty solution.
To proceed with the warranty service, please submit the request under “Service & Warranty Claim.” Our team will then guide you through the next steps.
Thank you for your patience and understanding. We truly appreciate your cooperation and hope to help resolve this issue as efficiently as possible.

We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,

Johnson
NIU Customer Support Team

### ★☆☆☆☆ I strongly recommend that you do not…
- Morteza Jamshidi · 2026-09-21

I strongly recommend that you do not buy a NIU scooter if there is no authorised repair/service centre near where you live. This applies not only to Australia, but anywhere NIU sells its products without providing accessible local after-sales service.

My experience with NIU’s after-sales support has been extremely disappointing. If there is no service centre nearby, the warranty becomes of very limited practical value when something actually goes wrong — because NIU apparently expects you to find a dealer yourself.

My scooter has developed a serious issue where it turns itself on and off while it is switched off and locked. This drains the battery over several days without the scooter even being used. I have installed the latest firmware/software version, and the problem still persists.

I contacted NIU support expecting proper troubleshooting or a realistic repair solution. Instead, I received responses that did not address the actual problem. At one point, they simply sent me their dealer locator and told me to find an authorised dealer myself. I am in Australia, and the nearest option I could find was in New Zealand.

My problem remains unresolved.

What concerns me even more is what happens if a major and expensive component, such as the battery, fails. Without an accessible authorised service centre, I could effectively be left to deal with the repair myself.

I completely regret buying this scooter. The specifications and technology mean very little if the manufacturer cannot provide practical after-sales support when something goes wrong.

Before buying NIU, check whether there is an actual authorised repair/service centre near you — not just whether NIU sells scooters in your country. If there isn’t one, my recommendation based on my experience is simple:

DO NOT BUY. DO NOT BUY. DO NOT BUY.

> 商家回复 (2026-09-22): Hi Morteza Jamshidi,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our after-sale service and your vehicle. Thank you for bringing this to our attention.
At present, NIU does not have an authorized after-sales repair center in Australia. We understand that this can make it more difficult to have certain technical issues properly inspected and resolved.
Regarding the issue with your scooter turning on and off while switched off and locked, since the problem cannot be resolved through our available online troubleshooting steps, the scooter would need to be physically inspected by a qualified technician to determine the specific cause of the issue and the appropriate repair solution.
If there is no authorized service center or dealer accessible in your area, we recommend contacting the seller from whom you purchased the scooter for further assistance. They may be able to advise you on the available local service or repair options.
We truly regret that your experience has not met your expectations. Your feedback regarding after-sales service accessibility is important to us, and we will also make sure your concerns are noted and shared with the relevant team.
Thank you for your understanding.

Warm regards,
Johnson
NIU Customer Support Team

### ★☆☆☆☆ Worst experience ever
- Fabio · 2026-09-20

Worst experience ever. I never received the parcel and they are asking me to deal with the courier which I don’t even know. Stay away

> 商家回复 (2026-09-21): Hi Fabio,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear that your package has been lost. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the order number and the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.

We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,

Johnson
NIU Customer Support Team

### ★☆☆☆☆ Poor handling of defective scooter return
- I T · 2026-09-17

NIU’s range claims are borderline misleading. My scooter delivered far less range than advertised. I sent NIU clear evidence showing the issue, and instead of resolving the fault promptly, support kept sending the same email worded in different ways, extending the conversation. Very disappointing handling of an otherwise straightforward product issue. The problem remains unresolved after 3 days.

Edit: Given NIU's boilerplate response, I'm clarifying that my test showed THE RANGE WAS 20% LOWER on flat surface and with a weight matching the advertising test.

Instead of admitting they sell faulty products, NIU repeats how volatile the actual range may be and how much it depends on things out of NIU's control. 

To NIU - my problem is not the knowledge of the range calculation specifics but the fact you hold my money hostage like scammers.

> 商家回复 (2026-09-17): Hi  I T,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
The actual riding range can be affected by several factors, including: Riding mode and speed; Riding style, such as frequent acceleration and braking; Rider weight; Terrain and road conditions;
Weather and temperature and Tire pressure and inflation condition.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.

We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,

Johnson
NIU Customer Support Team

### ★☆☆☆☆ Defective products, broken promises 
- Evgeniy Kruchinin · 2026-09-17

I had a very unpleasant experience with this company. I ordered a NIU KQi 200 Series scooter, but it arrived defective. The battery would not charge. I returned it, and since then, I have spent two months being promised a replacement, but I still haven't received it.

I strongly urge you to avoid buying from this company.

> 商家回复 (2026-09-18): Hi Evgeniy Kruchinin,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the issues with your experience. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the RMA number、order number? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.

Unfortunately, due to platform limitations, we are unable to follow up on cases directly via the review platform. Therefore, we provide customers with alternative channels to resolve their cases efficiently. To ensure proper handling, we may request certain details about the issue when directing customers to these channels. We apologize for any inconvenience this may cause.
You can contact our online customer service via the link on our official website (https://shop.niu.com/) to follow up on your case.
When contacting us by phone, please call during the designated hours using the phone number for the relevant country.
Here are our toll-free numbers:  
US&CA: +1 877 295 8403 (11 AM–8 PM ET, weekdays)
FR: 0805 980 421 (11 AM–8 PM CET, weekdays)
DE: 0800 588 9224 (11 AM–8 PM CET, weekdays)
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team

### ★☆☆☆☆ The most frustrating experience ever…
- Desiree Vacante · 2026-09-12

The most frustrating experience ever with warranty and customer service. Will never buy another niu scooter again! Two weeks into owning scooter lock to keep scooter open breaks while riding randomly. Contact customer service who send me a shipping label with the wrong name on it and to a place in Texas when I wanted it for a walk in service in Connecticut. Weeks on end calling trying to resolve and nothing. I’m out hundreds on a scooter so upset. 

> 商家回复 (2026-09-12): Hi Desiree Vacante,

This is Johnson from NIU Customer Support. I came across your review, and I’m truly sorry to hear about the frustrating experience you’ve had with both your scooter and our warranty support. We understand how disappointing it must be to encounter an issue so soon after your purchase and then face additional difficulties while trying to arrange service.

We’re especially sorry to hear that the shipping label you received had incorrect information and was issued for Texas, despite your request for walk-in service in Connecticut. We understand how frustrating it can be to spend weeks trying to get the situation resolved without receiving the assistance you expected.

We’d really appreciate the opportunity to look into this personally and help move your case forward. Could you please provide the email address or phone number you used when contacting us? If you have a previous ticket or case number, please feel free to share that as well. This will allow us to locate your case and review the previous communication so we can better understand what happened and work toward an appropriate solution.

We sincerely apologize again for the inconvenience and frustration this experience has caused. Your feedback is important to us, and we hope we can have the opportunity to make things right.

Warm regards,

Johnson
NIU Customer Support Team

### ★☆☆☆☆ Horrible support and build quality
- Michael Kramskiy · 2026-09-08

Purchased two scooters and it has not even been 60 days and one of them started malfunctioning. The speed limiter and charging cables started showing signs of issue. Connecting with customer service to resolve is one of the most frustrating experience you can go through. Their genetic responses and very frustrating warranty process makes me wish that I spent a little more and purchased a completely different scooter. My device to people is to look for another company that has a more advanced and established service network. It’s great when there are no issues, but when you do come across them, at least you know it will be handled quickly efficiently, and with the ease. Something that I cannot say about this company.

> 商家回复 (2026-09-08): Hi Michael Kramskiy,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.

We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,

Johnson
NIU Customer Support Team

### ★★★☆☆ NIU e-scooter from NIU.com - worst service
- Sriram Nallanidgal · 2026-09-05

Last updated;9/5/2026
Service# P260831000002
You can find my contact with the above unique number.

I bought e-scooter from NIU.com and delivered to me inJun2026….within 40 days …back tyre’s valve became unstable and air pressure is not maintained.

*no other issues with the product and working okay.

When I contacted NIU to replace the defective product…they replied it’s not possible as 30days line crossed.

I have registered service request through bisender site …its allow you to submit request for NIU…after a week i send NIU support an email that why no has looked at this service request…they said we don’t use bisender any more.

When I ask them support under warranty conditions, they created a shipping label to send the product to their support facility for repair.

They are doing business in USA and as per DOT rules the box that e-scooter delivered has warning label 9….now service people say that I have to mask that warning and deliver to them. Why? -if FedEx keep it as exceptions due to battery exposure then they don’t want to take responsibility of picking it up from fedex instead they wanted me to take to home from the fedex facility or pay if fedex sent back to me.

We are in USA , and have to follow all rules for security and safety…not sure why these companies ask/insist customer's to do illegal things ….but as a shipper of the product if we mask then we must be responsible for consequences.

I sent them without masking it…let’s see.

> 商家回复 (2026-09-05): Hi Sriram Nallanidgal,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service and your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file.

We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,

Johnson
NIU Customer Support Team

### ★☆☆☆☆ Total lie 
- Ian Murchison · 2026-09-03

Total lie ! It says it can go up to 40 kn autonomy, can do max 10. 450$ of wasted money. Scam 

> 商家回复 (2026-09-03): Hi Ian Murchison,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the issues with your vehicle. Thank you for bringing this to our attention.
A scooter's range is affected by various factors, such as riding mode, riding style, terrain, weather conditions, and tire pressure.
If the problem persists, please provide the product model and relevant details.

If you haven't get in touch with us and you're using a NIU kick scooter, please contact us through the following means:
Email: Global-service@niu.com
Here are our toll-free numbers:  
US&CA: +1 877 295 8403 (11 AM–8 PM ET, weekdays)
FR: 0805 980 421 (11 AM–8 PM CET, weekdays)
DE: 0800 588 9224 (11 AM–8 PM CET, weekdays)

We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,

Johnson
NIU Customer Support Team

### ★☆☆☆☆ this company is a scam
- honey · 2026-09-03

this company is a scam, do NOT buy from them.

> 商家回复 (2026-09-04): Hi,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
If you haven't gotten in touch with us and you're using a NIU kick scooter, please contact us through the following means:
Email: Global-service@niu.com
Chat: Head to: shop.niu.com, and Press the chat button on the right side of the website
Hotline:
US: If you're in North America, feel free to call us at +1 877 295 8403. We're here for you from 11 AM to 8 PM Eastern Time on business days!
FR: Bonjour! If you're a French customer, you can reach us at 0805 980 421. Our friendly team is available from 11 AM to 8 PM Central European Time on business days!
DE: Hallo! German customers can connect with us at 0800 588 9224. We're glad to assist you from 11 AM to 8 PM Central European Time on business days!
 
And if you're using our moped product, please send an e-mail to: questions@niu.com

We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,

Johnson
NIU Customer Support Team

### ★☆☆☆☆ NIU KQi 300X - bought for commuting to class
- tucker gamble · 2026-08-31

NIU KQi 300X — bought for commuting to class

When the scooter arrived, it looked fine at first. But the instructions tell you to immediately screw on the handlebars without mentioning that there’s a cord inside the stem that needs to be connected. If you don’t know to check for that, you end up like me — spending two days trying to figure out why a fully charged scooter won’t turn on, with none of the troubleshooting steps helping.

Once I finally got it working, the very first ride gave me a throttle malfunction. The scooter randomly cuts off while riding, forcing you to walk back the distance you just traveled. I missed my entire morning class because the scooter shut off and I had to turn around and walk it back.

Calling customer support makes it worse. When you select 1 for English, the phone number hangs up on you. No help, no guidance, nothing.

This is one of the most frustrating experiences I’ve ever had with a product. The scooter looks nice and the build quality seems good, but clearly something was broken before they even shipped it out. NIU needs to test their scooters properly before sending them to customers, because this is unacceptable.

> 商家回复 (2026-09-01): Hi tucker gamble,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with your vehicle. Thank you for bringing this to our attention.
Regarding the scooter stopping while riding, please note that when the motor becomes overheated or overloaded, the scooter may activate its self-protection mechanism and temporarily stop operating. Two common factors that may contribute to overheating or overloading are:

Excessive load from riding conditions: Riding on a steep slope or continuously riding uphill for an extended period may cause the motor to overheat or become overloaded. A rider's weight exceeding the recommended payload may also contribute to this issue.
Note: The KQi 300X has a maximum hill-climbing capability of 25%.
Excessive electrical load: Abrupt acceleration or demanding riding conditions can cause the motor and battery to draw a high current. If the electrical load becomes excessive, the scooter may interrupt power as a protective measure to prevent damage to the motor and battery.

We understand that your scooter is new and that you have already experienced a throttle malfunction, so we certainly don't want to dismiss your concern as a normal riding issue. If the scooter continues to shut down or the throttle malfunction persists under normal riding conditions, please let us know. We will be happy to further assist you with troubleshooting and determine the appropriate after-sales solution.

We sincerely apologize again for the inconvenience and frustration this has caused, and we appreciate your patience while we work to get this resolved.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
If you haven't gotten in touch with us and you're using a NIU kick scooter, please contact us through the following means:
Email: Global-service@niu.com
Chat: Head to: shop.niu.com, and Press the chat button on the right side of the website
Hotline:
US: If you're in North America, feel free to call us at +1 877 295 8403. We're here for you from 11 AM to 8 PM Eastern Time on business days!
FR: Bonjour! If you're a French customer, you can reach us at 0805 980 421. Our friendly team is available from 11 AM to 8 PM Central European Time on business days!
DE: Hallo! German customers can connect with us at 0800 588 9224. We're glad to assist you from 11 AM to 8 PM Central European Time on business days!
 
And if you're using our moped product, please send an e-mail to: questions@niu.com

We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,

Johnson
NIU Customer Support Team

### ★☆☆☆☆ Zero customer service help. 
- Taryn Schreiner · 2026-08-31

Ordered the bike and the one battery was DOA. 
Customer service will not help and say we have to ship the entire bike back from Canada to California for them to troubleshoot. They refuse to deal with any issue. 

> 商家回复 (2026-09-01): Hi Taryn Schreiner,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the ongoing issues with our customer service/your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.

We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,

Johnson
NIU Customer Support Team

### ★☆☆☆☆ We have owned 2 NUI bikes and since day…
- bryan williams · 2026-08-26

We have owned 2 NUI bikes and since day one the batteries are useless. They continuously fail to charge and the back up is none existent.
Would I recommend buying a NUI ??? Not a hells chance. Avoid them at all costs. The bike updates from a cellular system IF you have one where you live to which we don’t. We have to use Skylink for our phones and communications so it fails to update and then locks you out so you can’t use the bike.
The nearest dealer now is over 2 hours away and as helpful as NUI is.. So we have a bike that has only done.less than 50 miles and is a heap of scrap. The batteries were put on charge again and Lo and behold one of them is faulty and it hasn’t even been used since they repaired it previously. Thankfully we were able to off load one of the bikes but the NUI dealers totally refused as they claim that they were giving up the NUI dealership but they are still registered as one of their dealers.


> 商家回复 (2026-08-27): Hi Bryan williams,
This is Johnson from NIU Customer Support. I noticed your review and I'm truly sorry to hear about the issues with your vehicle. Thank you for bringing this to our attention.
To ensure we address your concerns effectively,  please provide the product model, VIN, a detailed description of the vehicle fault, and the invoice. If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
If you haven't get in touch with us and you're using a NIU kick scooter, please contact us through the following means:
Email: Global-service@niu.com
For the inquires related to electric motorcycles, please email our relevant team at [questions@niu.com]. Our experts will help you there.
You can find our local dealers by visiting https://global.niu.com/en-us/find-a-store.
Here are our toll-free numbers:  
US&CA: +1 877 295 8403 (11 AM–8 PM ET, weekdays)
FR: 0805 980 421 (11 AM–8 PM CET, weekdays)
DE: 0800 588 9224 (11 AM–8 PM CET, weekdays)

We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,

Johnson
NIU Customer Support Team

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