One Source Process

Andrew, We are pleased that you were satisfied with the quality of the completed documents. However, your description of the ordering process is not accurate. Before payment, you were sent an itemized invoice and specifically instructed to review it for accuracy. Both your order and invoice clearly identified the selected service as standard processing with a timeframe of 4–14 business days. We received your document on June 29 and completed the apostille on July 10, within that timeframe. The $75 charge was for international FedEx return shipping, not expedited processing. Your first request to expedite the order was made after the standard order was already in process. Your original order also did not include international shipment of a physical translation. That was requested separately after the apostille was completed, and we promptly arranged the additional wet-ink notarized copy and shipment. Nothing was changed by One Source Process after payment; the only post-order change was the additional physical translation you asked us to provide. Our team responded promptly throughout and repeatedly clarified the processing time, translation, and shipping arrangements in writing. We stand by the service delivered and the accuracy of the written order record. Brandon Yoshimura CEO, One Source Process