Thank you for taking the time to share your experience. We’re glad to hear that Natalie was responsive and supportive throughout the process.
I would love to make things right for you in terms of your editing and your experience. My email is [email protected]. We want every author to love their experience.
While occasional printing defects can occur during manufacturing, we are always happy to assist with replacing a defective copy and investigating any production concerns. We also appreciate your feedback regarding clearer post-publication guidance and providing authors with information about where their book is available for purchase.
J
Jason Fruge · 写过 2 条评价 · 已认证 · 体验于 2026-06-30 ·
★★★★★
高度推荐。非常满意。
整个过程顺利、专业,同时也了解了产品团队。这是非常个人化的,他们坚持确保每一步都让我绝对满意。
特别提及 Ryan Mace、Lilly Flowers 和 Rachael Sox。
Good Morning,
Thank you for taking the time to share your experience, and thank you for speaking with me directly. I sincerely apologize that parts of the project management process did not meet your expectations. Timeliness, clear communication, and quality work are all extremely important to us, and we regret that you felt you had to manage the process more than you should have.
We are reviewing what happened with your project. I do see that the e-book is now available, and we will continue working to resolve the outstanding metadata issue as quickly as possible.
Thank you again for your feedback and for giving us the opportunity to address your concerns.