Pastry Depot

Thank you so much for the kind review, Mr. Milter! We appreciate your years of support and always look forward to helping you.

Thank you for the review, Renata! We’re so happy to hear your order arrived in perfect condition and look forward to helping you with your future pastry needs.

Hello Matt! Thank you so much for your kind review! We’re so glad to hear your order arrived quickly and met your expectations - that’s exactly what we strive for. We truly appreciate your support and look forward to serving you again soon!

Hello Jessica, Thank you so much for your kind words! We’re so happy to hear your tart shells arrived safely and in perfect condition. It’s always our goal to make sure every order reaches our customers exactly as expected. We appreciate your support and can’t wait to serve you again soon!

Hi Jeffrey - Thank you for your review! We are so glad to hear you are happy with your Pastry Depot experience. The truffles are such a great product. We know you will make something delicious and look forward to helping you with your future pastry needs!

Thank you so much for the review, Allister! We are so glad you had a great shopping experience and we look forward to helping you in the future!

Hi Sharon - Thank you so much for the review! We aim to provide our customers with the best products and service and are so glad to hear you are a happy customer. Please let us know if we can help you with your future pastry needs!

Hi Alison - Thank you for the review! We love the Happy Birthday plaques and love hearing you do as well - they are such a fun way to celebrate. We hope to help you with your future pastry needs!

Thank you so much for the kind review, John! We appreciate you shopping with us and are so glad to hear you are happy with your Pastry Depot experience.

Hello Laura, thank you so much for your kind feedback! We're so glad to hear your order arrived quickly and that you're happy with the quality. We truly appreciate your support and look forward to assisting you in the future. Have a wonderful week!

Thank you so much for your kind words! We're so glad you're enjoying your t-shirt. We truly appreciate your support and look forward to serving you again soon. Have a wonderful weekend!

Hi Jeff - Thank you so much for the review! We love being able to offer out customers' favorite products and do keep the Trablit in stock. Please reach out if we can help you with your future pastry needs!

Thank you so much for taking the time to leave such a wonderful review, Leslie! We’re so happy to hear that you were pleased with your experience at Pastry Depot. We truly strive to provide the best service and products for our customers, and we look forward to assisting you with all your future orders. Have a wonderful weekend, and thank you again!

Thank you so much for the review! We are so glad to hear you are happy with your order and Pastry Depot experience. We look forward to helping you with your future pastry needs!

Hi Steven - We appreciate your feedback. We are a small business and strive to provide the very best service for our customers, so we do value your input. We understand your frustration with the delay of your order. Unfortunately, as much as we wished otherwise, we do not have any control over movement of packages once they leave our warehouse. As discussed, UPS generally does not honor claims for weather delays or other "acts of nature". We explained we would still file a claim for you and work to get the claim approved to the best of our ability. We did file this claim immediately after our phone call on Monday, February 2, and it is still under review by UPS. As promised, we will update you as soon as we have a response or information to share.

Hello Molly, Thank you so much for your kind words! We truly appreciate your support and are so glad you’re happy with the product and shipping speed.

Hello Andrew, We’re so happy to hear that you had a great experience at Pastry Depot! It truly means a lot to us. We look forward to assisting you with your future orders and supporting all your pastry needs. Wishing you a wonderful week ahead!

Thank you so much for the review, Daniel! We appreciate your business and are glad to hear you had a good shopping experience. We look forward to helping you with your future pastry needs!

Hello Liz - We appreciate your order and are taking your feedback into account when reviewing our disclaimer verbiage. As previously explained, in conjunction with this purchase not being covered under the chocolate shipping disclaimer, the reason we cannot offer a refund or replacement is because we were contacted 10 days after you received your package. The delivery confirmation email, packing slip, and box labeling all state damage or concerns must be brought to our attention within 24 hours. This is because we have no control over how product is handled or held after delivery and cannot be held responsible for improper storage conditions or handling. For example, chocolate may unintentionally be stored at a temperature above 70F with heat running during very cold weather, which could result in bloom and/or melting and is out of our control. Unfortunately, since so much time has passed between when your order was delivered and you reaching out to us, your order was no longer eligible for refund or replacement. We have sold over 100 bags of this product since the beginning of the year and no one else has reported issues, so it stands to reason the bloom happened after the product left our facility. Bloom does not prevent the product from being used nor does it impact the quality of the product once re-tempered or used in a non-tempered application. Please note Barry Callebaut lists their Best by Date in European format, meaning the Best By Date on your chocolate is actually September 3, 2026 with over six months of shelf life. Once products come within 90 days of their Best By Date, we note that in red on the product page so customers are aware of the short date when ordering. On the positive side, it's also important to mention that best by dates are not the same as expiration dates, so the product is still perfectly safe and good to use after the BBD as long as it is held properly. Please reach out to us if you have any questions or we can assist you with anything else!

Hi Hiep - Thank you so much for the review! We strive to provide the best products and service for our customers and are so glad to hear you're a happy customer.