# PaymentCloud 评价与评分 > 来源: OK.one — https://ok.one/review/paymentcloudinc.com - 域名: paymentcloudinc.com - 分类: 商业服务 - 综合评分: 4.3 / 5 (101 条评价) - 评分分布 5→1 星: 79% / 3% / 1% / 0% / 17% - 所在地: United States · Encino - 数据更新: 2026-08-12 PaymentCloud（paymentcloudinc.com）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 101 条用户评价，属于商业服务分类，口碑良好。82% 的评价为 4 星及以上，17% 为 1 星；商家回复了 94% 的差评；评价主要围绕客户服务、使用体验。数据最后更新于 2026-08-12。 ## 最新评价(第 1/6 页) ### ★☆☆☆☆ 墨西哥没有disponible - CreeperHexyx · 2026-07-30 > 商家回复 (2026-07-30): We are so sorry to hear about your experience. We are looking into it and will be reaching out to see if we can resolve this issue. ### ★★★★★ Hovak 让这次经历变得愉快 - April Gambrell · 2026-07-08 霍瓦克让这次经历变得愉快。 他和我一起解决了不那么令人困惑的问题。 病人。谢谢您，我期待建立长期持久的工作关系。 > 商家回复 (2026-07-09): Hi April! We are thrilled that Hovak was able to be of service! We look forward to a lasting working relationship as well. ### ★☆☆☆☆ 糟糕的经历 - Val · 2026-07-07 可怕的经历。老实说，我建议反对他们。糟糕的客户服务。任何叫丹尼尔·杰克逊的人，请保持距离。托尼很正派。但我想说不要在这些人身上浪费时间。寻找其他选择。 > 商家回复 (2026-07-07): We are so sorry to hear about your experience. We are looking into it and will be reaching out to see if we can resolve this issue. ### ★★★★★ 易于使用。 - Jerome Allan · 2026-05-07 · 已验证 > 商家回复 (2026-05-07): Hi Jerome! Thank you so much for this positive review. Please feel free to reach out if needed. ### ★☆☆☆☆ 高风险商家谨防：储备金难化解 - Tom Cote · 2026-04-29 我们多年来一直是 PaymentCloud 的客户，并通过他们处理了大量的交易量。这篇评论专门针对他们如何处理我们的储备释放流程。 解决退款问题后，我们请求完全保留释放，以匹配我们的其他处理器（Maverick - 我们推荐的处理器）已经完成的操作。接下来是近一年的延误，未能按承诺的时间表进行后续工作，并且在各部门之间传递而没有解决方案。当我们最终得到底层处理商风险团队的实质性答复时，他们自己的推理与保留相矛盾：他们引用了三个月的退款风险窗口，但我们在三个月前停止了处理，因为他们不会释放资金，而当另一个处理商不持有时我们不能放弃现金流。该资金仍被持有。 PaymentCloud 的客户团队自始至终都很有礼貌，我想公平一点：一些决定似乎来自处理者，而不是直接来自 PaymentCloud。但他们的工作是为商人辩护，而在这方面他们却做得不够。太短了。我们从来没有主动更新过，必须追寻每一步，现在在被告知已经处理了几个月后，我们被指示自己联系处理者。 如果您的企业属于高风险类别，请了解准备金可能会成为长期现金流问题，而 PaymentCloud 尚未表现出在重要时刻为您提供帮助的能力或意愿。有很多处理器。找到一个关心您业务的人。 > 商家回复 (2026-04-29): We appreciate your feedback and are sorry to hear about your experience. We understand that some of our security measures, such a reserve, can feel frustrating. However, these are in place to help protect both our merchants and their customers by reducing fraud, minimizing chargeback risks, and ensuring accounts are used appropriately. We do appreciate your dedication to improving your chargeback ratio throughout the life of your account, which is why your processor was able to lower your reserve percentage as well. However, they deemed that the reserve would remain on your account. Our priority is to support your business with secure and reliable payment solutions, and we’re here to help you should you need anything in the future. ### ★☆☆☆☆ 我不断发送请求的信息 - Jerome Allan · 2026-04-28 我不断发送请求的信息。你不断要求更多。他们实际上要求我提供从客户那里收到的发票副本。客户不发送发票。我已询问我的客户是否需要授权，所以我们就到了。 > 商家回复 (2026-04-29): Thank you for sharing your feedback. We understand that some underwriting requests can seem arbitrary. However, we want to ensure that we understand your business process as best as possible when you apply for a new merchant account. We want to be fully transparent with the payment processor so that no issues arise once you start to process. Our priority is to support your business with secure and reliable payment solutions and we’re here to help. ### ★★★★★ XM TRADING INC 专注于…… - Zheng Xiaomei · 2026-04-18 XM TRADING INC专注于文创产品跨境贸易和线上零售，主要经营社交媒体设计模板、个性化定制请柬、蜡封等文创周边产品。我们通过独立网站和电子商务平台向全球消费者销售，并提供产品定制设计和跨境物流配套服务。 > 商家回复 (2026-04-30): Thank you for the 5-star review! ### ★★★★★ 无可挑剔的快速和专业… - Whitfield Lai · 2026-04-14 布兰登提供无可挑剔的快速和专业服务。在创纪录的时间内为我提供了支付终端，使整个过程变得如此简单。当我有很多问题要问他时，他解释得如此清楚。 > 商家回复 (2026-04-14): Thank you for this great feedback! We always strive to ensure the process is fast and simple, so we're glad to hear that Brandon was able to get you set up so easily. ### ★★★★★ 从客户代表到...的工作人员 - Adam Myers · 2026-04-10 · 已验证 从客户代表到支持团队的工作人员都非常乐意与我合作，并帮助我了解完整的集成要求 > 商家回复 (2026-04-10): Hi Adam! We're glad our team was able to be such a great assistance. Thank you for the review! ### ★★★★★ 我的代表每天与我联系，以确保我的…… - Marie N · 2026-04-09 · 已验证 我的代表每天与我联系，以确保我的请求得到及时处理。大多数时候，他们都在等待我，帮助我专注于我正在进行的步骤。 > 商家回复 (2026-04-09): Thank you so much for the 5-star review! I'm glad our reps were able to help you in a timely fashion, and please don't hesitate to reach out if needed. ### ★★★★★ 令人惊叹的客户服务 - customer · 2026-04-09 · 已验证 老实说，我进入这个过程时不确定会发生什么。 我刚刚结束了与 Square 的长期合作关系，后者突然无缘无故退出，并拒绝提供任何说明。 在联系 PaymentCloud 后，我的客户经理 Frank 也联系了我。 我当时正从一个疯狂的系统中手动进行所有卡片销售，他为我设置了一种为我的网站启用它的方法。 虽然让客户想要使用它是困难的部分，但弗兰克的清晰和专业精神帮助我跨越了终点线。 > 商家回复 (2026-04-09): Thank you so much for this kind review! We're thrilled that Frank was able to help you so seamlessly in getting set up. If you need anything else to get your processing going, please don't hesitate to reach out. ### ★★★★★ 梅丽莎·戴尔斯克太棒了 - René Pinnell · 2026-04-08 Melissa Daleske 很棒，PaymentCloud 也很棒。 > 商家回复 (2026-04-08): Thank you so much for the 5-star review! We really appreciate it and are glad Melissa was able to guide you through the process. ### ★★★★★ 该应用程序很容易导航...... - customer · 2026-04-06 · 已验证 该应用程序很容易导航，我们的代表 Frank 竭尽全力帮助我们进行设置和运行。我们期待与他们一起成长。 > 商家回复 (2026-04-06): We're so glad to hear that Frank was able to get you set up and processing! Don't hesitate to reach out if you need any more assistance. ### ★★★★★ 代表不遗余力地…… - customer Barry · 2026-04-02 · 已验证 代表不遗余力地帮助我。谢谢。 > 商家回复 (2026-04-02): We're so glad to hear it! Thank you for the great review. ### ★★★★★ 流程顺利，专业反对…… - user · 2026-04-02 · 已验证 与该空间中的其他人相比，流程顺利且专业。 > 商家回复 (2026-04-03): Thank you for the positive review! We're glad we could make the set up process smooth and easy. ### ★★★★★ Frank Riffe——业内最佳 - Everything All In · 2026-03-29 我过去曾与其他支付处理公司的一些代理商合作，试图开始。他们既令人困惑又浪费时间。 PaymentCloud 的 Frank Riffe 是业内最有帮助、最支持的人。他不遗余力地帮助您启动并运营您的业务。我感谢您的支持和指导过程。 > 商家回复 (2026-03-30): Thank you so much for this great review. We're so glad to hear that Frank was able to support you getting set up. Let us know if you need anything else! ### ★★★★★ 易于设置帐户... - charles · 2026-03-27 · 已验证 易于遵循的说明和技术帮助可确保付款安全 > 商家回复 (2026-03-27): Thank you for this positive feedback! We are so glad to hear we made the process simple and seamless. ### ★★★★★ 沟通无可挑剔 - James Wellington · 2026-03-26 · 已验证 沟通无可挑剔，客户工作流程从开始到结束都是 5 颗星！乔丹真正帮助我理解了这个过程，并解决了任何问题。与一家很棒的公司合作，尤其是当其他人因为我的业务存在风险（财务规划）而拒绝我时。谢谢大家！ > 商家回复 (2026-03-26): Thank you, James, for this awesome review! We always strive to communicate and guide through the process as much as possible, and we're glad to hear Jordan was able to help! ### ★★★★★ 在我认为的情况下…… - customer · 2026-03-26 · 已验证 在我认为不可能进行处理的情况下，支付云交付了。 > 商家回复 (2026-03-26): Thank you for the great review! We are so glad we were able to deliver on getting you set up to process. ### ★☆☆☆☆ 糟糕的客户服务太糟糕了…… - Robert Bernay · 2026-03-23 · 已验证 可怕的客户服务可怕的后端支持完全糟糕的服务没有人听我的要求并做我要求的任何事情他们刚刚得到我的销售我没有遵循我的任何指示可怕的经历 > 商家回复 (2026-03-25): We appreciate your feedback and are sorry to hear about your experience. We see that you spoke with a customer service representative at your processor, North, and we sincerely apologize that they did not provide a pleasant experience when setting up your terminal. If you would like to discuss your account further, please don’t hesitate to reach out to us at (800) 988-2215 x2. --- - 全部评价与筛选: https://ok.one/review/paymentcloudinc.com - JSON 接口: https://ok.one/api/companies/paymentcloudinc.com - 评分口径与数据来源: https://ok.one/methodology/