PayStubsNow 回复2026-05-06Dear valued customer,
Thank you for your feedback.
We’re sorry to hear about your experience and would like to clarify the situation to avoid any misunderstanding. According to our system logs and payment provider, your original order included 4 paystubs, and all corresponding documents were generated and made available.
To assist you further, we also provided a code equivalent to 4 paystubs so you could regenerate them if needed. However, we noticed that the code was used in an attempt to create 6 paystubs. Since the code was issued to match your original purchase, it only covers 4 paystubs—not 6—which may have caused the confusion.
We would also like to clarify that we do not request any additional or hidden fees. On the contrary, our team always aims to support our customers and provide solutions whenever possible.
That said, we still want to make sure everything is clear and resolved. Our team will reach out to you via email to review your case and assist you further if needed.
Warm regards,
PayStubsNow Team