Pelican Water

Hello Kevin, We are sorry to hear that the fire suppression system required a higher flow rate then the system you purchased could handle. We noticed that you purchased your system online. Our water treatment experts on the phone can help size you the correct system for your needs. When you recently called they tried to offer you a solution that would resolve the flow problem without you having to spend a higher amount of money on a custom high flow system. We do have a 90 day return policy which is stated at checkout when you purchase. Because you purchased a disinfection system as well, we cannot take units back when it has been over 6 months since purchase. We would be happy to work with you on the additional equipment you need to get the flow rate up to spec for your fire suppression system. We will have someone from our team reach out to you to discuss. Pelican Water Systems

Hello Robin, We are sorry to hear about your experience and would like to address your concerns. You purchased a custom order, special order product for high flow based on the flow rate of 20 GPM that was requested in live chat discussion we had with you. You were not oversold, you were sold the system you asked for. We understand your plumber told you that you were oversold but the bad information was provided to us through the chat. Here is a copy of that chat in case you need it. Chat Started: Wednesday, July 25, 2018, 15:43:34 (-0400) Chat Origin: Sales Skill Routing Agent ***** ( 28s ) Visitor: Hello, ( 43s ) Visitor: Looking for a system to do the following: ( 1m 33s ) Visitor: 1. have extremely hard water - need scale reduced on surfaces, pipes and in water heater ( 2m 47s ) Pelican: Ok ( 2m 49s ) Visitor: 2. Sorry, keep hitting enter....a tank that can deal with clorine and cloramines ( 2m 56s ) Pelican: City or well water? ( 3m 38s ) Visitor: 3. Flow rate around 20 GPM ( 3m 55s ) Visitor: WE are on city water ( 4m 18s ) Pelican: Thank you ( 4m 58s ) Pelican: for 20 gpm you need a high flow estate system ( 5m 10s ) Pelican: https://www.pelicanwater.com/water-filters/high-flow-estate-water-systems/ Thank You Pelican Water

Hello Jon, Thank you for your feedback. Our salt free system is certified to prevent hard water scale in your plumbing and on heating elements. Water spotting (when you let water dry on a surface) will remain and we provide tips for how to deal with spotting which is not hard water scale. It sounds like you did not install our system or give it a chance. We would like to help address your concerns but can not locate you in our system indicating that you purchased a Pelican system. We would be happy to address any concerns you have. As stated you do have a 90 day money back guarantee and you can ship it back to us for a full refund if you changed your mind or were unhappy with the performance of the system. We are sorry to hear you did not install the product and give us a chance to prove how great our salt free system can be. Pelican Water

Hello David, We are sorry to hear about the issues you are having with your incoming water pressure and carbon dust. Our records indicate August 30th was the last we spoke to you about the issue and asked that you check your pressure with a lazy mans gauge which will allow us to check for pressure spikes at night which could result in the issues you are having. We did not hear back from you. Our support team to reach out to you. Pelican Water Customer Satisfaction Team

Dear Ricki, Thank you for your feedback. We are sorry to hear the installer you hired did not do the job in a satisfactory way. Since you hired and paid that installer separate from Pelican Water, we recommend you contact them about the quality of their install. Regarding your claim of our system being a total waste of money and very shady; We reviewed your live chat transcript with our agents and you never once mentioned you were concerned with or had hard water. Your only concern was the following: "My husband and I bought a home inTexas that has well water. I have had a liver transplant and I am concerned about the water quality. We had it tested, and there is no bacteria. There is however a nasty sulphuric smell. What can you recommend for us?" We sold you the system that would resolve the issues you told us about which was the sulfur and bacteria. As you noted in your feedback the system has resolved those water quality issues. The conversation you had with technical support today explained that you would have to add a softener to deal with hard water, so a suggestion and solution was offered. We would be happy to send you a copy of that live chat transcript for you to review the conversation you had with our sales rep.

Hello Doug, You were issued a refund on your system on Feb 27th back to the original form of payment. It does take up to 10 business days for your credit card company to reflect the credit. However, we did issue a refund for you even though you were outside the 90 day return period for your system.

Hello Frank, We are sorry to hear your shower filter leaked. Because the damage did not occur as a part of shipping with Fedex, we need photos to determine what is damaged for our records before we can issue a replacement. We are sorry for any inconvenience asking for those photos caused.

Hello Steve, Water spotting on dishes are not scale, but deposits left behind from the heat dry cycle. We recommend using a rinse aid in your dishwasher.