Perdomo Distributor

We’re truly sorry to hear about the issues you experienced with your mini split. While our PRIME units are known for their quality and reliability, there can occasionally be cases of installation errors or a defective component. Please know that you’re fully covered by our warranty—2 years on parts and 5 years on the compressor. If you haven’t done so yet, we encourage you to register your unit at: https://perdomodistributor.com/pages/warranty Once registered, you can file a warranty claim using the registration number provided by our team. We’re here to ensure your unit is properly taken care of and that your experience meets the high standards you expect from us. If you need any assistance during the process, we’re always here to help.

Thanks for sharing your experience, It is our pleasure doing business with you.

Thank you for sharing, your good experience encourage us to keep improving.

We’re truly sorry to hear about your experience, and we understand how frustrating it is to receive a damaged unit—especially after you’ve already begun installing it. We’d like to clarify that we never ignore or deny support to any customer. When a product arrives damaged, our policy—as required by the manufacturer—is to process it through the warranty claim system. This ensures that you receive a proper replacement at no cost, and it allows us to negotiate the replacement directly with the manufacturer on your behalf. We apologize for any delay you’ve experienced and for any inconvenience this has caused. It’s absolutely not our intention for any customer to feel unheard. Please reach out to us at [email protected] with your claim number or order details. We want to make sure your case is resolved as quickly as possible and that you receive the full support you deserve. We appreciate your patience and the opportunity to make things right.

We really appreciate your feedback, thank you for sharing.

We’re truly sorry for the frustration this caused. We work hard to fulfill every order, often moving products between stores, but unfortunately this item went out of stock before our system updated. We know waiting for a refund after such a purchase is inconvenient, and we regret the delay. Please know we’re actively improving our online systems to provide more accurate inventory and a smoother experience. We greatly appreciate your patience and the chance to serve you better in the future. Best regards, Perdomo Distributor

Thank you for your 5-star review! We’re glad your order arrived quickly and in perfect condition.

We’re happy to hear installation was smooth and the equipment met your expectations. Thank you for sharing!

We appreciate your review! Enjoy your new mini split, and thank you for choosing us.

Thank you!

Thank you for trusting us.

We’re glad you found a great deal with us! Thank you for your feedback.

We’re so pleased you had a smooth purchasing experience. Thank you.

Thank you for your kind words.