PetEdge

Hi there, we are sorry for the confusion and thank you for letting us know that our customer service clarified everything. We are happy that everything worked out as expected and thank you for your review and choosing PetEdge we truly appreciate your business!

Thank you for this fantastic review we truly appreciate you and your business at PetEdge! 🐕❤️

Hi Kristin, we are going to have one of our customer service specialists connect with you for a full resolution. Thank you for sharing your feedback with us we appreciate it. PetEdge

Thank you for your positive review and we are happy to hear that our customer support was able to quickly resolve getting in touch with our carrier to resolve any issues. Thank you for choosing PetEdge we truly value your business!

Hi Ashley, We understand your frustration and appreciate the opportunity to review your concerns. After reviewing the calls, chat transcripts, and order timeline, and firm and multitude of requests to have agents that speak and understand English, we would like to clarify several points regarding your experience. Your order was placed at approximately 8:00 PM CST on Friday, May 15. Please note that our business and warehouse operations are closed on weekends and are open from 7am-6pm M-F CST. Our shipping policy, which was displayed below the map on our website at the time of purchase, advises customers to allow 24–48 business hours for order picking and packing, followed by an estimated delivery timeframe of 5–7 business days. To improve visibility for customers, we have since added the same information above the map as well. At the time of your call today, your order had already been picked, packed, and loaded for shipment. During the conversation, you requested that the order be canceled, and our team processed that cancellation request accordingly. A cancellation confirmation email was also sent to you promptly by our representative. Our customer service department is a small, U.S.-based team that are dedicated to assisting customers professionally and respectfully. While we understand that delays and misunderstandings can be frustrating, we ask that all communications remain respectful so that our team can effectively assist with resolving concerns. Following the cancellation, additional communications were received regarding your interaction with our customer service staff. After reviewing the recorded calls and chat history, we found that our representatives were attempting to assist and explain the applicable policies and order status. Several members of our support team expressed concern regarding the tone and manner of the communications directed toward them during these interactions as that was undeserving to them. Productive resolutions require respectful communication from all parties involved, and unkind or hostile interactions make it significantly more difficult for our team to provide effective assistance. You also requested immediate communication with a supervisor. At the time, supervisors were assisting with other responsibilities and were unable to respond immediately; however, a supervisor did attempt to return your call as soon as possible and we received that email as well. We appreciate your feedback and will continue working to improve the clarity of our website and overall customer experience.

We are so happy to hear this and thank you for giving our customer service team a shoutout they will ❤️this review. Thank you for choosing PetEdge we truly appreciate you and your business! 🐕🌞

Thank you for the great review we truly appreciate you and your business! PetEdge

We are happy to hear you are enjoying your Mushu shears and thank you for letting us know. Thank you for choosing PetEdge we truly appreciate your business!

This is fantastic to hear and thank you for sharing your review with us. Thank you for choosing PetEdge we truly appreciate your business!

We reviewed the USPS tracking information and can confirm that the package has been routed through multiple states unexpectedly. Unfortunately, once a shipment is in the possession of USPS, the transit process is entirely managed by their system and is outside of PetEdge’s control. We sincerely apologize for the inconvenience this has caused. To resolve the issue, we will be sending a replacement shipment via FedEx. For future orders, we strongly recommend selecting FedEx or another carrier option when available, as USPS has recently experienced significant staffing and transit delays that have impacted both customers and businesses nationwide. Thank you for your patience and understanding, and please let us know if you have any additional questions. PetEdge

Hi Tera, we've tried to find your account and have found last orders from 2025, 2023, and 2021 unfortunately, none of the orders were over $2,000 that we could find. We looked under your business name, business address, and other addresses listed on your account as well. If this is regarding an LED light from November 2025, we do see we sent you a free one, but not sure if this is what the review is about. We want to help you with what is going on, so we will need a little more information to assist. We looked at the reference number given on TP and that isn't our order #. If you could please call us at 800-738-3343 and ask for Sandy that would be appreciated and we can better assist. Thank you PetEdge

Thank you for taking time to let us know about our customer service, we truly appreciate the compliment and thank you for choosing PetEdge we are grateful for your business! 🐕😊

Thank you for your feedback. The USPS shipping method was selected at checkout, and once a package is transferred to USPS, delivery and routing are fully managed by their system. We have no control over USPS processing or transit operations. USPS has recently experienced ongoing service delays and routing issues that are affecting shipments nationwide. For future orders, we recommend selecting our FedEx shipping option for more reliable delivery service. Thank you PetEdge

You're most welcome and thank you for sharing this review with us, it makes us so happy to hear that your sister is loving her clippers, and all of her four-legged clients are too. We also love that our distribution center didn't disappoint and shipped your clipper right away! Thank you for choosing PetEdge we truly value your business. 🐕🐈❤️

This is a great review and thank you for sharing your experience with your online purchase. We are happy to hear that you found what was needed for your dryer, and that it was a simple process! This is what you should expect from PetEdge! Thank you for choosing PetEdge we truly appreciate you and your business!

This is wonderful to hear and thank you for sharing your online experience with us, we truly appreciate you and your business! PetEdge 🌞💖

Thank you for sharing your online experience with us we truly appreciate you and your business! PetEdge 🐕❤️

Thank you for a great review we absolutely love it! We are happy to be able to bring you great deals and sales as we know it makes a difference in any business. Thank you for choosing PetEdge we are grateful for your business!

Hi there, we are sorry to hear about this issue with your Mystery Box. We will reach out to you for further assistance and see if we can help with what you received. Thank you for your feedback and choosing PetEdge we truly appreciate your business!

Hi there, we absolutely have responded however, the review of your concern does take time, and we do appreciate your patience while we have been awaiting responses from the manufacturer. Our manufacturer has not had any issues like this ever, so we are sending a call tag for pickup of the dryer so they can review fully. We also did note that you had an issue with mats in the past as well that was resolved. We apologize for the issues you've had currently and in the past. Please review your emails for the call tag and further instructions. Thank you PetEdge