Pirate Ship

Thanks for y'er review, Captain! I'm so happy to hear it's been smooth sailing 🙌 Also to make things even easier - we're actively rolling out QR codes so you can skip printing altogether 😉 You can check that out here, and if it's not yet enabled for your account just chat in or email our team and we can get enabled for ye 💪 https://support.pirateship.com/en/articles/13706688-how-can-i-create-paperless-labels-with-qr-codes

ARrrg thank you for reaching out about this Donnamarie - while I'm thrilled to see your first experience was smooth, I'm so sorry your second package got lost at sea! I can totally empathize at how frustrating this is, and unfortunately what you ran into will happen with any carrier regardless of where you purchase 🙈 But I have some recommendations that should help in the future! While it may not help out with this previous shipment, especially for sensitive or valuable packages our pro pirate tips are always to: 1. Ensure you're covered and review the insurance terms! Our third-party insurance is some of the most affordable in the industry at just $1 per $100 of coverage. And there's a very small amount of excluded items! https://support.pirateship.com/en/articles/1068431-does-pirate-ship-offer-insurance 2. Hand your package in over the counter to ensure it gets its first physical tracking scan. We recently launched QR codes which makes purchasing even quicker. At the USPS or UPS counter you can have them scan the QR code, print and give it it's first tracking scan within minutes. Being intentional with this first tracking scan ensures that there's a physical record it was in the carrier's system, and helps a *ton* if you end up needing to file a claim later. Unfortunately if your package doesn't have a scan - both carriers and insurers aren't sure if it was ever actually dropped off 😢 https://support.pirateship.com/en/articles/1068234-where-do-i-drop-off-my-packages 3. Keep your receipts! While we hope it's always smooth sailing, of course some things can go wrong from time to time 🙃 Like any insurance claim process (home, auto, et) the insurer needs to understand the value of the goods that have been lost or damaged. Keeping a record (even a quick photo!) of your receipts can help expedite the process significantly, especially for personal shipments where there isn't an easy sales order like you'd get if you were shipping for business. If you're lost without a receipt, it's still worth trying to file a claim and using comparable listings (Ebay resellers, for example) to try and show value of the products. We've seen mixed results! 4. Be encouraged to questions in advance! Our Help Center alone has over 300 articles specifically created to support individuals and small businesses to approach their shipping with confidence. If you can't find your answer there, our team of Shipmasters is ready to help support you 14 hours a day, 7 days a week 🤘 Again I'm so sorry this happened on your second experience using our platform, but I hope these tips help you for the future regardless of who you ship with as they're relevant anytime a package is being shipped! We hope you'll give us another shot! 🙏

Aye aye! Congrats on your recent promotion from Scurvy Scallywag to Captains of Cost Saving 😉 Thanks for the awesome review and spreading the good pirate word to other small businesses!

Thanks for the ARRrrresome review Brett! We're grateful you've been on board for so long - a ship is nothing without it's crew 🏴‍☠️ If you ever have any feedback on how we can continue to support your smooth sailing, always feel free to reach out to our team!

Ahoy Brian! Yikes - $21 for a 3oz envelope does sound rough, and I want to offer some helpful insight here 😬 Pirate Ship is a platform for shipping packages (not mail services) so if this was a standard envelope, it's possible whoever shipped it selected a service that wasn't the best fit for what they were sending. $21 for a package that size doesn't sound quite right! I just pulled up our rate calculator and, for an example, today a 9x6" 3oz envelope heading from Oregon to Texas, has a rate of just $5.72 with USPS Ground services 🙌 If you're ever shipping packages yourself, I know we'd be a great fit as we pass through the deepest possible commercial discounts from USPS and UPS with no added markup or additional fees. You can check out pirateship.com/rates to see what we're working with before even needing to sign up! I think you'll be pleasantly surprised 😉 We'd love to have you aboard! 🏴‍☠️

Ahoy Mark! Sorry to hear you've been running into trouble logging in - that sounds incredibly frustrating, especially when you're just trying to get shipments out the door! 😔 The crew took a look at your account and I want to flag that if we've located the right one - we're not seeing any login-related messages to our support team from your account - so we'd love to get eyes on what's happening for you specifically. Login issues can sometimes come down to browser settings, cached data, or a quick password reset - all very fixable things! Please reach out to our crew directly and we'll get to the bottom of it. We're here 14 hours a day, 7 days a week via live chat or at [email protected] 💪 We'll get you back to ship shape! 🏴‍☠️

Ahoy Hannah! This genuinely made our day! Thank you so much for the kind words and for spreading the good pirate word to everyone who will listen 😆 We work really hard to make sure the savings and the service speak for themselves, and it means the world to hear it's landing that way. We're so glad to have you aboard - here's to many more miles together! 🏴‍☠️

Ahoy Todd! I completely understand why a charge that size showing up at 2am felt sketchy - that's a jarring thing to wake up to, and I'd have questions too! 😅 To be candid though: what happened here was an Overmax Surcharge applied by UPS based on the dimensions of your shipment - basically this is a correction their machines make while the package is in transit if they detect differences in the physical package vs what was entered when creating a label. We at Pirate Ship are just required to pass these from the carrier through to your account similar to all other shipping platforms 🙈 You can learn a bit more about that here: https://support.pirateship.com/en/articles/5954655-what-are-carrier-adjustments The timing of the charge was an unfortunate coincidence (2am your time, but our systems don't sleep!) - but I'm happy to see the team has already reached out with a full explanation and instructions on how to dispute the charge with the carrier, so please check your inbox if you haven't already! We'd genuinely love to help get this resolved 💪

Ahoy Randy! Wow, thank you for this incredibly detailed and thoughtful review - this is the kind of thing that makes our whole crew smile 💃 "Reverse shipping" is such an underutilized trick and we love that you're getting the most out of it. We're so glad Pirate Ship has been a money-saver for your business, and we hope to keep that trend going for a long time. ChARRrrrs to spending less to run your business so you can spend more *on* your business! 🏴‍☠️

Ahoy K Dee and the OMGoils crew! This is so wonderful to hear - thank you for sharing! We're especially glad our crew was able to jump in quickly when you needed them. A Captain's nothing without their crew, and that's exactly the kind of experience we're always aiming for 😉 We hope to be supporting your business for a long time to come!

Ahoy John! Short, sweet, and exactly what we love to hear - thank you! 🙌 Saving money while keeping things simple is kind of our whole thing, so we're thrilled it's working for you. Happy to have you aboard! 🏴‍☠️

Ahoy Tau Tog! Five years! 🎉 That means the world to us - thank you so much for sticking with us and for taking the time to share your experience while you've been aboard. We're so glad the savings, reliability, and tracking have all been hitting the mark. Here's to five (thousand) more 🏴‍☠️

Ahoy Ozzy! So glad to hear the team was able to help get that sorted for you - carrier adjustments are never fun, but Taylor is the best! I'm happy he and the crew were able to lend a hook 😊 And you're absolutely right, we don't have a phone option but we like to think our chat support more than makes up for it 😉 Especially as not having phone support helps keep our platform free to everyone! Thanks for the kind words and for giving us the chance to help. We're always here if you need us 🏴‍☠️

Ahoy Donna! Simple, sweet, and exactly what we love to hear 🙌 Better prices than the Post Office and a super easy website - that's the dream, isn't it 😉 Happy to see we're delivering on it (pun absolutely intended). Thanks for shipping with us!

Ahoy there Becky! THE BOMB - we'll take it! 💥 Thank you so much for the kind words. Helping small business owners keep overhead low is exactly why we do what we do, and hearing that it's making a real difference means everything to us. Highly recommend you right back!

Ahoy Peter! Fun and savings - that's our bread and butter (err rum and rations?) 😉 Thank you so much for the kind words and the bravo - it genuinely made us smile. We'll keep doing our best to make shipping as painless as possible!