Dear Customer,
Thank you so much for sharing your experience, and we sincerely apologize for what happened with your order. You've been a loyal customer of ours, and it truly breaks our hearts to hear that the plushies — meant as gifts for your son — never made it to you.
What you described with Swiftx is completely unacceptable, and we're sorry you were left without any support from their end. We also want to be transparent: since this is a public review platform, we are unable to locate your contact details or match your case to an incoming email on our end.
Could you please reach out to us directly at [email protected] with your order number and the proof you've gathered? This will allow our team to prioritize your case and make things right as quickly as possible.
We are also reviewing our partnership with Swiftx as a result of feedback like yours — this is not the delivery standard we hold ourselves to. Thank you for your continued trust in Plush Shop.
Warm regards,
Plushshop Team
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