Hi Martha,
Thank you for sharing this feedback.
We are excited for you and look forward to helping you further as you continue to grow your publishing business.
Lets keep going!
The Publishing.com Team
Hello Lauren,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience hasn't met your expectations, and we’d like to offer some clarity and support.
Please note that our programs are not designed to be "get rich quick" schemes, this is communicated across our content and training materials. Our Publishing Business model requires active participation: creating your books, following the step-by-step program, and implementing marketing strategies. While there may be optional costs along the way, the training provides all the necessary tools to successfully publish without requiring additional investments. Costs can vary depending on the route you take in the creation or outsourcing process in your business. We find that most people are able to put out their first book with minimal cost using the tools we offer.
We also emphasise the importance of producing high-quality content. Our software and training are built to guide you through generating strong manuscripts; however, the final responsibility for quality lies with you, the publisher. This includes proofreading, editing, formatting, and building an engaged audience, skills we thoroughly cover in our program.
As per our Terms of Service, your situation may not meet the criteria for a refund. However, our support team is here for you. Please don’t hesitate to reach out at [email protected], we're happy to guide you further as you move forward with your publishing business.
Warm regards,
The Publishing.com Team
P.S: Please click the link below to see stories from some of our students. As always, we do want to help you and will be here to connect;
https://www.publishing.com/self-publishing-success-stories
Hello Junior,
Thank you for reaching out with your concern and I understand your frustration. Lets get this resolved for you.
I can confirm you have access to your account and I see our support team has sent you a message to followup and assist you.
While you unfortunately have not met the eligibility criteria for a refund in line with the applicable terms of service: https://www.publishing.com/terms-of-service,
Please understand that our team is here to help you and work with you. Kindly send us an email at [email protected] and we will be on hand to assist with any further difficulties you have.
Best
Churchill
Hello Pamela,
Thank you for following up on this inquiry.
I understand our team has been in touch with you through this and while I know the initial refund decline was not the outcome you wanted, please note that we hold our policies to be true and follow through with all applicable terms as promised.
See our terms of service here as applicable: https://www.publishing.com/terms-of-service
As mentioned, we do provide full disclosure in all cases to ensure that students understand and are able to make purchase decisions and this is why we also present a service documentation that shows the exact details of what the purchase contains.
Please note that we do not offer our course as a means to get rich quick, rather, we do present this as an opportunity to start and grow your business and this is the messaging across all calls and materials. While we understand that certain situations may motivate a refund request, kindly note that we maintain our policies for fairness for all our users and communicate the same as our team does not make income claims.
We maintain this standard for all users and will always be here to provide clarity throughout the entire enrolment process and beyond.
We are glad that this has been resolved wish you the absolute best going forward.
The Publishing.com Team
A
Anna Lee · 写过 1 条评价 · 体验于 2025-03-11 ·
★★★★★
1000 美元版税俱乐部
我的第一本 30K 本书出版仅 9 个月后,我现在就加入了 1K 美元俱乐部!在遵循计划并相信这个过程之后,达到这个里程碑是非常令人满意的。 PA 辅导教会了我很多东西,我现在有了新的技能来分享和出版更多的书籍。该计划中有很多优质资源,还有一个很棒的支持社区,可以分享您的成功并从中学习。
Publishing.com 回复2025-06-08
Congratulations to you on hitting $1k Anna!
That is a great milestone and well done following the program and executing on the lessons.
We are so glad to hear that our PA coaching program helped equip you with the skills you need to see results.
Thank you for sharing and we look forward to seeing you execute even more and grow your business bigger!
Regards
The Publishing.com Team
This is so awesome to read Brie :)
Karman and the rest of the workshop team certainly take the time to break down even the most complex concepts.
We appreciate your feedback and look forward to seeing you succeed!
The Publishing.com Team.
c
customer · 写过 4 条评价 · 体验于 2025-06-06 ·
★★★★★
技术电话
非常详尽的解释和风度翩翩的主人
Publishing.com 回复2025-06-08
Thank you for your feedback :)
So glad to hear you are getting values from our live calls and teachings.
The Publishing.com Team
Hello Phyllis,
Thank you so much for sharing this amazing feedback about your progress and experienced.
Great job getting four books published.
We're so excited to hear that you are seeing results and that your income is increasing :)
As always, the entire team is here to help and work with you.
Keep going!
Regards
The Publishing.com Team
Hello Yetta,
Thank you for taking the time to share your experience.
We are sorry to hear you have had a negative experience with the program as we do fulfil on all purchases and ensure that our students receive instant and unrestricted access to their courses.
Please note that we are committed to resolving this for you and would like to review this with you and ensure you receive the assistance needed.
Kindly reach out directly to our customer support team at [email protected], so we can work with you and ensure that your situation is resolved.
Sincerely,
The Publishing.com Team
Hi Billy,
Thank you so much for sharing your progress and royalties.
That's awesome to see how much progress you have made since joining the program. We completely agree with you that it takes hard work and focus and you are clearly committed to it.
We are super excited for you and cannot wait to see you scale this even further.
As always, the team is here to help you.
Regards
The Publishing.com Team
Hi Eryn,
Congratulations on hitting your first $1k month in royalties!
We are so excited about your progress, and success, and are rooting for you as a team.
Thank you for sharing this incredible review and for detailing your experience with our course and your coach Toby.
We look forward to celebrating many more milestones with you in the future.
Great Job!
The Publishing.com
Hello Rebecca,
Thank you for your feedback here.
We are glad to hear you are making progress and seeing real financial gains in your publishing journey and we appreciate you sharing this.
Our team remains committed to improving your experience and our coaching and customer service teams are working to ensure that you they provide you with the support and guidance you need. So we appreciate the feedback there as well.
We look forward to seeing your grow your publishing business even further and we will be here to work with you and guide you as you hit the next milestone!
Hello Maryjane,
We want to sincerely thank you for taking the time to share your experience. We are deeply sorry to hear that your journey with our program has caused you stress, financial hardship, and frustration. This is not the experience we strive to provide, and we take your concerns very seriously.
We understand how important your publishing goals are. Issues such as coaching continuity, communication delays, and financial strain. We are reviewing your case internally to understand how we can best serve you.
We invite you to reach out directly to our customer support team at [email protected], so we can further investigate your situation, revisit what options may be available to you, and explore any possible steps toward resolution.
Your feedback matters deeply, and again, we are truly sorry for the impact this has had on your life.
Sincerely,
The Publishing.com Team
Hi Karen,
Thank you for your feedback. We're sorry to hear you felt let down after a promising start. That’s never the experience we want anyone to have. We aim to support all our students and regret if our communication changed after you declined the accelerated program.
We appreciate you sharing this and would welcome the chance to talk further. Please feel free to reach out to support at [email protected].
– The Publishing.com Team
Hello Emily,
Thank you for the thoughtful and glowing review!
It’s clear you’ve really embraced the depth and structure of the program, and it’s wonderful to hear how much you value the clarity, practicality, and real-world strategies provided.
Rasmus and Christian truly put their heart into making this journey achievable for anyone willing to put in the work, and your experience reflects that beautifully.
Your words will surely encourage others who are considering the program. Congratulations on all your progress so far, excited to see what you publish next!
Team Publishing.com
Hello Jamie,
Thank you for sharing your glowing review of Publishing.com!
It's wonderful to hear how much you value the training, tools, and outstanding support from the team. Your enthusiasm highlights just how much thought and care goes into helping students succeed at every stage of the publishing journey.
It's clear you're making the most of all the resources provided, and your gratitude speaks volumes.
Keep rising!
Team Publishing.com
Hello Julie,
Thank you for such a heartfelt and thoughtful reflection.
It’s incredibly powerful to hear that—even before reaching traditional publishing milestones, you’ve already experienced growth, connection, and deep personal value through the program.
Your gratitude toward Toby and the community really shines, and it’s clear that you’re fully engaged in the journey, not just the destination.
Sincerely,
The Publishing.com Team
Hello Phil,
Thank you for sharing your incredible success, Phil! It's inspiring to see how following the modules step by step has led you to publish three books in just six months, with a fourth on the way!
Your consistency and dedication clearly paid off, and it’s exciting to hear that you're already seeing passive royalties with more growth ahead.
Congratulations on your momentum! Your journey is proof that trusting the process really works.
Sincerely,
Team Publishing.com
Hello Michael,
Thank you for your thoughtful and balanced feedback.
It’s great to hear that you’ve found the opportunity valuable and that the team has been helpful and supportive throughout your journey. Your point about transparency around additional costs is completely valid, clearer communication upfront about potential fees can make a big difference in setting expectations and helping students plan effectively.
It’s encouraging that you still feel confident in your decision, and your insight is incredibly useful for others considering the program as well as for the team to continue improving the student experience.
Keep rocking the course!
Team Publishing.com
Hello M.C.
Thank you so much for your beautiful and uplifting message!
It’s truly moving to hear how empowered and supported you feel on your journey. Your words perfectly capture the spirit of what we strive to build every day. We’re thrilled the modules, coaching, and community have given you the tools and encouragement to move forward with confidence.
Your belief in yourself is your greatest asset, and we’re honored to walk alongside you as you bring your voice and vision to life.
You can do this, and we can’t wait to celebrate every step of your success!
Team Publishing.com