Purgo Labs

So glad to hear, thank you!

We are always here to make your experience the best! Thank you so much for the review!

Justin, thank you very much and never hesitate to reach out for anything further at any point!

Thank you Justin!

Sergio, can't thank you enough! Reach out to our support team for anything you ever need going forward!

Thank you Renee, happy to have you on Purgo!

Our team is the best at getting orders out as fast as possible! So happy we can help you out!

Majd, thank you and we are looking forward to helping out in every way!

Hi Alex, thank you for the review! Please reach out to our email [email protected] so we can find your account!

Thank you for your feedback. We understand that transparency and product verification are important, and we’d like to provide some additional context for anyone reading this review. At the time this order was placed (several months ago), our third-party COAs were already posted directly below the product page and showed the exact vial design being used at that time. Those vials did not yet include printed lot numbers or QR codes, and this was visible in the COAs before purchase. When the customer contacted us expressing that our verification process was different from what they were accustomed to, we responded promptly and offered a prepaid return label the very same day. The products were returned, and a full refund was issued the same day the return was received. We also took this feedback seriously. About a month later, after updating our packaging, we reached back out and offered to send a complimentary updated vial featuring our new verification improvements so the customer could see the changes firsthand at no cost. Those improvements included printed lot/batch numbers, QR codes, and instructions explaining how to verify each vial against its corresponding third-party COA. While the customer chose not to accept the offer, we completely respected that decision. For anyone reading this review, all current vials now include printed lot/batch numbers, QR codes, and instructions inside every package explaining exactly how to verify each vial against its corresponding third-party COA. We always appreciate constructive feedback and continuously look for ways to improve. That said, we do feel this 1-star rating does not accurately reflect the overall experience, which included prompt communication, a prepaid return label offered immediately upon the concern being raised, a full refund processed as soon as the returned items were received, and a later offer to provide one of our updated vials free of charge after these improvements were implemented.