QuikStamp

I'm unclear on the basis of your review. From the beginning of our conversation and your request for service, we thoroughly explained our services and pricing, which were also detailed in an itemized invoice. You agreed to the service and paid the invoice. Opting for the fastest possible turnaround time (24-48 hours) incurs higher costs. If there were any issues, they should have been raised during the process, not after the service was completed and you received your documents promptly and on time. It is unprofessional to complain after the fact. Thank you for your time and business.

I'm sorry to hear that you found our fees higher than expected. We ensure that all our clients are aware of the costs associated with our services before any appointments are scheduled. This is to prevent any surprises and provide an opportunity to address any concerns about our pricing ahead of time. It is essential that any issues with our pricing are communicated to us before the confirmation of your appointment. We find it challenging to address complaints about costs after services have already been provided and paid for. We appreciate your feedback Best regards, -QUIKSTAMP

Mike, Upon receipt of your review, a detailed examination of the facts at hand compels us to clarify the circumstances surrounding your complaints. It appears there is a misunderstanding on your part regarding the pricing and service delivery. Firstly, the increase of $30 over the initial quote was not arbitrary but a direct consequence of changes to the service scope you requested after the fact. Quotes are provided based on the information and requirements presented at the time. Any deviation or addition by the client necessitates a review and adjustment of the quoted price. This is standard practice, designed to ensure fairness and transparency in all our transactions. Regarding the issue of not being able to open attachments, it is unfortunate that you encountered difficulties. However, our records show that we made multiple attempts to resend these documents to overcome what was clearly a technical issue on your side. Our proactive approach, including the eventual use of text messages to ensure you received the required documents, demonstrates our commitment to service delivery despite the technical challenges you faced. The delay in FedEx delivery and your claim of missing documents are noted. However, it is critical to remember that the selection of the most cost-efficient shipping option was made at your request. This option, while economical, does not provide the expedited service you seem to have expected. Our role includes ensuring that all documents are sent as required, and any discrepancy in the contents of the FedEx package should have been communicated immediately for rectification. In light of these facts, it is clear that the issues you’ve raised stem from either a miscommunication on your part or a misunderstanding of the services requested and their corresponding logistics. We maintain the highest standards of professionalism and service delivery, and while we value feedback, it is essential that such feedback be grounded in a fair and accurate representation of events. Moving forward, we suggest a more collaborative approach to communication, ensuring that both parties have a clear and mutual understanding of the terms of service, scope of work, and the logistical realities of service delivery. -QuikStamp

abang, Let's set the record straight. Your background check was completed and delivered precisely to the address you provided. Moreover, we even issued a partial refund, which, frankly, was more than what was required given the completion of our service. The extended processing time was due to the additional steps needed for non-citizen checks (you don’t have a social Security number). This is not just standard practice; it's essential for ensuring thoroughness and accuracy. We informed you of this repeatedly. The implication that we have been anything but transparent is not only incorrect but is a gross misrepresentation of the facts. Your allegations of a scam are, to put it bluntly, baseless and a clear attempt to discredit our hard-earned reputation. We fulfilled our obligations completely. To suggest otherwise is not just untrue; it's an affront to the integrity of our company and the dedication of our team. We take pride in our work and stand by our process. While you are entitled to your opinion, distorting the reality of the situation is not something we can overlook. We expect a basic level of respect and factual accuracy in such assertions. Your decision to publicly question our credibility over an issue that has been addressed and resolved reflects more on your understanding of the situation than on the quality of our service. - management