# Rail Ninja 评价与评分 > 来源: OK.one — https://ok.one/review/rail.ninja - 域名: rail.ninja - 分类: 车辆与交通 - 综合评分: 3.1 / 5 (939 条评价) - 评分分布 5→1 星: 21% / 21% / 19% / 17% / 21% - 所在地: China · Hong Kong - 数据更新: 2026-10-24 Rail Ninja（rail.ninja）在 OK.one 的综合评分为 3.1 分（满分 5 分），基于本站收录的 939 条用户评价，属于车辆与交通分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 59% 的差评；近 12 个月新增 593 条。数据最后更新于 2026-10-24。 ## 最新评价(第 1/47 页) ### ★★★★★ How to Download the App - Stefan · 2026-10-24 · 已验证 Excellent Easy to handle ### ★★★★☆ easy to change booking - Ronald · 2026-10-23 · 已验证 ### ★★★★★ Everything was easy and efficient - Christine · 2026-10-23 · 已验证 Everything was easy and efficient ### ★★★★★ Everything is very clear - Annie · 2026-10-23 · 已验证 Everything is very clear, large and readable times and dates. Selecting seats and insurance straight through to the payment page was super easy. ### ★★★★★ So easy - Selma Dyer · 2026-10-22 · 已验证 The booking was so easy and very clear process. ### ★★★★☆ To download the tickets is somewhat… - Elsir A. Abdella · 2026-10-22 · 已验证 To download the tickets is somewhat complicated. You have to make simple to get the ticket and send it in the email as attachment ### ★★★★★ It was very comprehensive options to…very easy and efficient - Nausser Jamali · 2026-10-22 · 已验证 It was very comprehensive options to select. It was very easy and efficient navigation through the schedule. Thanks ### ★☆☆☆☆ They don’t accommodate at all - Anjali Kumar · 2026-10-21 They don’t accommodate at all. Staff is rude and the system is old they don’t update if train is delayed or what not. And it’s way more expensive than the actual rail cost. ### ★★★★☆ very easy to input my booking… - Hideki · 2026-10-21 · 已验证 very easy to input my booking requirements, and my personal data. ### ★★★★★ Great Booking With Ninja.. - Francis · 2026-10-21 · 已验证 Great Booking With Ninja.. Staff Eli has been Very Responsive & Helpful. Greatly Appreciated 👍 More Than Satisfying with Our Experience with Rail Ninja for Train Booking in Europe.. Professional and Reliable... Most Important... ### ★★★★★ Same reasons as before - David K · 2026-10-21 · 已验证 ### ★★★★★ The support I received with my… - Christine · 2026-10-21 · 已验证 The support I received with my reservation. I had to make a change and they help me with my issue. ### ★★★★☆ Easy App - Mikhail · 2026-10-20 · 已验证 Easy App, but rates are not good. ### ★☆☆☆☆ Beware the misleading commitments from… - Jonathan · 2026-10-20 Beware the misleading commitments from this company! We ordered rail tickets in Korea 4-5 weeks ahead. Rail Ninja kept us waiting until a few days before the departure date with AI chatbots telling us the tickets were "still processing". I tried to speak with a human agent and it took me over an hour without any real help except for vague comments about "it will be all right". In the end, there were no tickets and they refunded us the ticket price, but it was a huge waste of our time and effort, we were forced to make alternative travel arrangements at the last minute and it was was very stressful. This company makes false commitments and does not provide sufficient warning about the possibility that it will not be able to complete the order. ### ★★★★★ Good Service - Mike · 2026-10-20 · 已验证 It was completely ok. ### ★★★★★ I booked not first time with you!it’s… - Anisa Boykhunova · 2026-10-20 · 已验证 I booked not first time with you!it’s so easy and fast! Thank you for your job ### ★★★★★ Booking made easy, Rail Ninja, excellent, thank you - Susan · 2026-10-19 · 已验证 Rail Ninja made the booking of a train journey straight forward. Response time to my query was timely. Totally impressed. Highly recommend. ### ★★★☆☆ When tickets are sent - Chris · 2026-10-19 Note that if you buy your ticket well in advance, you might get a message saying you will receive your tickets "soon". That could be misleading if tickets are not yet available. > 商家回复 (2026-10-20): Thank you for sharing your concerns. Chris. According to your booking details, your trip is scheduled for March. As indicated in your personal account, the tickets are expected to become available in the app around February 3rd. Therefore, the tickets have not yet been issued, in line with the expected timeline. We also haven’t received any emails or messages from you regarding this issue. Could you please clarify which QR code you were referring to so we can better understand the situation? If you have any concerns, please feel free to contact our Support Team. You can start a chat directly in the app or email us at support@rail.ninja. We’ll be happy to help! ### ★★★★★ Great and Easy to use.. - Saif Alsasah · 2026-10-19 · 已验证 Great and Easy to use.. ### ★★★★★ Ease of use - Daj · 2026-10-18 · 已验证 Ease of use, slick platform and payment portal. --- - 全部评价与筛选: https://ok.one/review/rail.ninja - JSON 接口: https://ok.one/api/companies/rail.ninja - 评分口径与数据来源: https://ok.one/methodology/