# Reliable Heating & Air 评价与评分 > 来源: OK.one — https://ok.one/review/reliableair.com - 域名: reliableair.com - 分类: 家庭服务 - 综合评分: 2.7 / 5 (39 条评价) - 评分分布 5→1 星: 38% / 3% / 0% / 8% / 51% - 所在地: United States · Kennesaw - 数据更新: 2026-08-10 Reliable Heating & Air（reliableair.com）在 OK.one 的综合评分为 2.7 分（满分 5 分），基于本站收录的 39 条用户评价，属于家庭服务分类，口碑较差。评价两极分化：41% 给出 4 星及以上，同时 51% 打了 1 星；商家回复了 87% 的差评；近 12 个月新增 28 条。数据最后更新于 2026-08-10。 ## 最新评价(第 1/2 页) ### ★☆☆☆☆ 我在这家公司工作了 20 年……然后他们欺骗了我！ - Randall Switts · 2026-07-28 我在这家公司工作了 20 年，拥有 10 多个投资和个人住宅，然后他们对我撒谎，以 320 美元的价格骗了我！ 我打电话安排维修，因为我的 2 台 HVAC 设备中的 1 台无法制冷。 两年前我告诉技术人员它需要 2.5 - 3 磅的制冷剂。技术人员告诉我，如果我继续执行维护计划，则包括补充。 他说制冷剂的费用比计划的多，所以我签了2个计划。 他们来进行维护，一台 HVAC 正常，另一台需要 3 磅制冷剂，正如预期的那样。 他们向我收取了 320 美元的制冷剂费用和 297 美元的计划费用。 当我联系他们时，他们说他们听了录音，并承认技术人员说包括配料，他们可以看到我是如何感到困惑的。 Twayna 说他们会退还我 320 美元，并预计周三退款到我的账户。 特维纳说，如果资金未退还，请于周四给我们回电。 周四他们说帐单拒绝了我的索赔并拒绝退款。 不要与这家公司做生意，他们会撒谎、欺骗并偷你的钱！ ### ★☆☆☆☆ 行政上 - s st · 2026-07-26 从管理上来说，与这家公司合作是一场噩梦。我们可以购买全新的暖通空调系统，并且在安装方面与现场人员没有任何问题。但行政方面是一场噩梦，从我们的销售人员认为我是一个太大的问题，无法与我联系并解决任何问题或疑虑，即使在为他们的产品支付了这么多钱之后也不将我转向另一个号码，到他们没有向您预先支付费用的当地县进行许可。最后，没有任何善后工作来解决安装的设备的问题或疑虑。他们只是安装了它们，然后就离开了，让你独自一人，这非常令人尴尬，因为不是每个人都花了大量的钱。 ### ★★☆☆☆ 我的暖通空调装置的安装是...... - HW · 2026-07-21 我的暖通空调机组的安装是专业完成的，安装团队做得非常出色。不幸的是，安装后的体验令人失望。 自安装该设备以来，它一直在努力维持恒温器设置，室内温度明显高于所需设置。我请求进行服务访问以解决该问题，并仍然希望问题能够得到解决。 然而，最令人失望的是缺乏沟通。尽管我多次打电话、发电子邮件、发短信并试图联系我的销售人员，但我没有收到任何回复，最终不得不亲自前往该公司的办公室与安装总监交谈。值得庆幸的是，他非常乐于助人，并安排了一名技术人员出来。 对于价值 10,000 美元的购买，我期望获得更高水平的安装后客户服务，尤其是作为 10 年以上的长期客户。我将更新这篇评论，以反映该公司未来的反应以及这种体验是否是其典型的售后支持。我也希望分享我的经验可以帮助其他潜在客户了解安装完成后他们可能会遇到的情况。 > 商家回复 (2026-07-21): Thank you for taking the time to share your experience and for recognizing the professionalism of our installation team. We sincerely apologize for the frustrations you've encountered since your HVAC system was installed, particularly regarding the performance concerns and the lack of communication you experienced while seeking assistance. We understand that a significant investment deserves exceptional service both during and after installation, and we regret that we did not meet your expectations. Your feedback is important to us and helps us identify opportunities to improve. To allow us to review your situation and address your concerns promptly, please contact our Customer Care team at customercare@reliableair.com and include your account information, address, or service details. Our team will be happy to investigate the matter further and work toward a resolution. We truly appreciate your feedback, your loyalty as a long-time customer, and the opportunity to make this right. We look forward to hearing from you and restoring your confidence in our service. ### ★☆☆☆☆ 目前我已经没有空气了…… - Ros Pressley · 2026-07-10 目前我已经有两天没有空气了。 我有一个生病的女儿，她刚刚接受治疗。 上周有两名不同的技术人员出现，因为系统时断时续。 第一个技术人员清除了线路，但晚上晚些时候系统仍在打开和关闭。 第二位技术人员在两天后到达，并表示第一位技术人员没有完全清洁系统。 他离开后，系统开始发出声音，然后停止冷却。 再次打电话给办公室，直到今天才得到预约。被告知需要新电机，还需要 3 到 4 天。 我问技术人员，因为我已经有人来过 3 次了，所有的东西都已经检查过了，为什么没有提到这一点？ 让我震惊的是，技术人员说他几天前不在这里，这是不真实的，让他撒谎。 让他想起了刚才的谈话。 失去了信任，他说不是系统的问题，我说不是我的问题。 我七年前购买了这台设备并花了很多钱。 我在 2025 年和每年都对它进行了维修。 大约两年前，Reliable 改变了他们处理维护和服务的方式，但我仍然支付服务费用。 他们想向我收取 880.00 美元，并觉得我不应该支付电机费用，因为它使用的时间不长，并且设备已得到及时维修。 现在必须去酒店什么的，因为住宿太热而且我女儿生病了。 很不爽！！！还在保修期内！！ 请指教！！！ > 商家回复 (2026-07-21): Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you and your family are experiencing, especially given your daughter's health situation and the extended time without air conditioning. We understand how concerning it is to have multiple service visits, receive differing information, and still be facing an unresolved issue. We also recognize your concerns regarding the repair recommendation, warranty coverage, service history, and communication throughout this process. We would like the opportunity to review your account, service records, and warranty details as quickly as possible. Please contact our Customer Care team at customercare@reliableair.com and include your account information, service address, and any relevant details regarding your recent visits. Our team will investigate the matter thoroughly and work to address your concerns promptly. We appreciate you bringing this to our attention and value your loyalty as a long-time Reliable Air customer. We look forward to assisting you and helping reach a resolution. ### ★☆☆☆☆ 客户不满意 - Wendy Reagon · 2026-07-08 我的空调在 2026 年 7 月 2 日星期四停止制冷。我立即联系贵公司，被告知最早的维修预约是 7 月 8 日星期三。尽管这意味着在 90 多度的酷暑期间将有六天没有空调，但我还是接受了预约。 晚上 8 点 50 分左右7 月 7 日星期二，我收到一条短信，告知我的预约无法保留，并建议我改期到星期六。因为消息是晚上发的，所以直到第二天早上才看到。 当我联系你们公司时，我被告知由于人手短缺而取消。虽然我知道可能会出现人员配备方面的挑战，但不应导致租赁您设备的客户在危险的夏季气温下长时间没有空调。在我已经等待了近一周的服务之后，也不应该在这么不通知的情况下取消预定的约会。 > 商家回复 (2026-07-21): Thank you for sharing your feedback. We sincerely apologize for the delays you experienced in scheduling service and for the inconvenience of being without air conditioning during such high temperatures. After reviewing the details provided, we were able to locate an account matching your information and can see that a service appointment has since been fulfilled. We understand how frustrating it can be to wait for service and then have an appointment rescheduled, and we regret that this was your experience. If you still have any outstanding concerns or if there is anything else we can assist you with, please reach out to our Customer Care team at customercare@reliableair.com. We would be happy to review your situation further and address any remaining questions. Thank you for your patience and for bringing this matter to our attention. ### ★☆☆☆☆ 当谈到让某人…… - Renee Sanders · 2026-07-05 · 已验证 当要让某人在高温下出来时，等待有人出来解决问题的时间很长，你必须考虑老年人和有健康问题的人，这应该是紧急情况。 > 商家回复 (2026-07-21): Thank you for sharing your feedback. We sincerely apologize for the delay you experienced in receiving service, especially during a period of high temperatures. We understand that extreme heat can be particularly challenging for elderly individuals and those with health concerns, and we appreciate you taking the time to share your perspective. After reviewing the details provided, we were able to locate an account matching your information and can see that your service appointment was fulfilled a few days later based on technician availability. While we are glad the appointment was completed, we understand that the wait was frustrating, and we regret any inconvenience this caused. Please know that we take every service call seriously and strive to assist our customers as quickly as possible. If there are any remaining concerns or additional issues we need to address, please contact our Customer Care team at customercare@reliableair.com. We would welcome the opportunity to review your situation further and assist in any way we can. ### ★★★★★ 我对表演很满意…… - Freddie Scott · 2026-07-04 · 已验证 我对服务技术人员的表现感到满意。 > 商家回复 (2026-07-21): Thank you for your kind review! We're delighted to hear that you've been pleased with the performance of our service technicians. Our team works hard to provide professional, knowledgeable, and dependable service, and it's always rewarding to hear when their efforts make a positive impact. We truly appreciate your business and your feedback. If there's ever anything else we can do to assist you, please don't hesitate to reach out! ### ★★★★★ 技术人员知识渊博并且…… - Patsy Moss · 2026-06-26 · 已验证 技术人员知识渊博，事后清理得非常完美。 > 商家回复 (2026-07-21): Thank you for your wonderful feedback! We're glad to hear that our technicians were knowledgeable, professional, and took the time to leave the work area clean when the job was complete. Providing high-quality service and treating our customers' homes with respect are priorities for our team. We truly appreciate you taking the time to share your experience. If there's ever anything else we can assist you with, please feel free to reach out! ### ★★★★★ 技术准时且专业 - Brenda Barrow · 2026-06-25 · 已验证 > 商家回复 (2026-07-21): Thank you for your review! We're happy to hear that your technician arrived on time and provided professional service. Our team takes pride in being punctual, courteous, and delivering a high-quality customer experience. We appreciate you taking the time to share your feedback. If there's ever anything else we can assist you with, please don't hesitate to reach out to our office. ### ★★★★★ 从计划到完成 - Christopher D · 2026-06-25 · 已验证 从计划到完成，一切都很完美！技术人员很友好而且知识渊博。 > 商家回复 (2026-07-21): Thank you for your kind review! We're thrilled to hear that everything went perfectly from scheduling to completion. Providing a seamless experience and delivering knowledgeable, friendly service are what we strive for every day. We'll be sure to share your compliments with your technician and our team. We truly appreciate you taking the time to share your experience. If there's ever anything else we can assist you with, please don't hesitate to reach out to our office! ### ★☆☆☆☆ 问题是办公室里的人…… - Donald Burnette · 2026-06-25 · 已验证 问题是办公室里的人没有对客户的需求负责，也没有回应他们的需求或回电。服务团队在现场工作做得很好，但办公室经理没有帮助他们获得完成工作所需的东西。 > 商家回复 (2026-07-21): Thank you for your feedback. We sincerely apologize for the frustration you've experienced regarding communication and responsiveness from our office team. While we're pleased to hear that our service technicians are doing a great job in the field, we understand that strong office support and timely customer communication are essential to delivering the level of service you deserve. We take your concerns seriously and will share your feedback with our management team for review. Our goal is to ensure that customer needs are addressed promptly, calls are returned in a timely manner, and our field teams receive the support they need to complete their work efficiently. If there are any outstanding issues or additional concerns that need to be addressed, please don't hesitate to reach out to our Customer Care team at customercare@reliableair.com. We appreciate your feedback and the opportunity to improve. Thank you for bringing this to our attention. ### ★★★★★ 很棒很棒的服务👏 - Zina Bright · 2026-06-25 · 已验证 > 商家回复 (2026-07-21): Thank you for your kind words! We're thrilled to hear you received great, excellent service from our team. Providing outstanding customer care and quality workmanship is always our goal, and it's rewarding to know we met your expectations. We appreciate your feedback and your trust in Reliable Air. If there's ever anything else we can assist you with, please feel free to contact the office. ### ★★★★★ 值得信赖的服务 - Michael & Deborah Heath · 2026-06-25 · 已验证 > 商家回复 (2026-07-21): Thank you for your review! We're grateful for your kind words and pleased to hear that you've found our service dependable. Providing reliable, quality service our customers can count on is what we strive for every day. We appreciate your trust in Reliable Air. If there is ever anything we can assist you with, please don't hesitate to contact The office! ### ★★★★★ 贾罗德·威利斯 - Daniel Milo Burgess · 2026-06-24 · 已验证 贾罗德·威利斯 (Jarrod Willis) 启动了整个过程，跟踪整个安装过程，甚至掌控了我们唯一的小延迟。我们从来没有觉得他只是一个电话而已。安装人员都很专业，很有魅力，而且做得很好。显然，这原本是一个非常紧张的情况，但我们对 Reliable 非常满意，我们已经将 Jarrod 推荐给我们的一位邻居。 ### ★★★★☆ 仍在等待保修... - John Byers · 2026-06-24 · 已验证 仍在等待我购买的设备的保修期，并等待您停止针对我在霍尔县的房屋契约提交申请。我正在与客户服务 Lesha 合作解决这个问题。无论出于何种原因，我购买设备而不是租赁设备从未在您的办公室记录过。我的 15,948.00 美元支票已兑现，您已收到付款。请解决这个问题。更新：针对我在霍尔县的房屋契约的备案已于 7 月终止。 > 商家回复 (2026-07-21): Thank you for bringing this matter to our attention and for working with Letha to resolve it. We understand how frustrating this situation has been, and we sincerely apologize for the confusion surrounding your equipment purchase. After reviewing your account, we were able to locate the corresponding records and confirm the details of your purchase. We would also like to confirm that the filing process in question has been terminated. In addition, an email confirmation, along with a screenshot documenting the update, has been provided for your records. We appreciate your patience while we worked to correct this issue and ensure our records accurately reflected your purchase. If you have any additional questions or concerns, please don't hesitate to reach out to our Customer Care team at customercare@reliableair.com. We're committed to making sure everything is resolved to your satisfaction. Thank you for giving us the opportunity to address this matter. ### ★★★★★ 很棒的服务 - Chris · 2026-06-24 · 已验证 ### ★★★★★ 你告诉我你要做什么 - Kathie Engeseth · 2026-06-24 · 已验证 你告诉我你要做什么。你就按照你说的去做。你说过你愿意付出的代价。优秀的销售和技术团队成员。 ### ★★★★★ 及时 - Celestine · 2026-06-24 · 已验证 及时。知识渊博的技术人员价格公道。 > 商家回复 (2026-07-21): Thank you for your feedback! We're delighted to hear that you found our service timely, our technician knowledgeable, and our pricing fair. Providing prompt, professional service at a great value is what we strive for with every customer. We truly appreciate you taking the time to share your experience. If there's ever anything else we can assist you with, please don't hesitate to reach out to the office. ### ★★★★★ 坚如磐石 - Steve S. · 2026-06-16 · 已验证 非常注重细节和创新的购买选择。非常专业和友好。这与我工作了 20 年的其他暖通空调公司的经历截然不同。 ### ★★★★★ 我们并不急于制作…… - Jan W · 2026-06-16 · 已验证 我们并不急于决定我们想要什么单位。销售人员很友好而且知识渊博。 --- - 全部评价与筛选: https://ok.one/review/reliableair.com - JSON 接口: https://ok.one/api/companies/reliableair.com - 评分口径与数据来源: https://ok.one/methodology/