Hello
Thank you for taking the time to leave us such a fantastic and detailed review of your recent experience with RLE. We are thrilled to hear that you love your new Single Vision prescription lenses. We appreciate that you chose RLE for your replacement prescription lenses and I look forward to seeing your again soon.
Sincerely,
Jennifer
K
KP · 写过 1 条评价 · 已认证 · 体验于 2026-02-18 ·
★★★★★
框架已损坏,而您未能...
框架已损坏,并且您未能回复有关该问题的电子邮件。不专业且不可接受!
问题已解决。已全额退款。
Replacement Lens Express 回复2026-02-25
Good Afternoon KP,
I do apologize for the delayed response to your email, as our facility was closed due to extreme weather in the northeast this weekend. As soon as we reopened I was able to read and respond to each of your emails. I appreciate the feedback you have provided and will try to do better in responding to customer emails in a more timely manner.
Thank you
Jennifer
Hi Kevin,
Thank you for reviewing your recent purchase with us. I am sorry to hear that you are not happy with the darkness of the lenses. We can certainly try to darken the lenses for you. I will email you this afternoon with the details on how to return your frame and lenses to have the color darkened.
Thank you again,
Jennifer
Hi Cyndy
Thank you for taking the time to leave us such a fantastic review of your recent experience with RLE. I am so happy to hear that you are pleased with my customer service. It has been a pleasure working with you as well.
Sincerely,
Jennifer
Hi Ann
Thank you for taking the time to leave us such a fantastic review of your recent experience with RLE. We are thrilled to hear that you love your new prescription lenses. We appreciate that you continue to chose choose RLE for your new prescription lenses. . We look forward to seeing you again soon.
Sincerely,
Jennifer
Hi Beth
Thank you for taking the time to leave us such a fantastic review of your recent experience with RLE. We are thrilled to hear that you love your new prescription lenses. We appreciate that you chose choose RLE for your new prescription lenses. . We look forward to seeing you again soon.
Sincerely,
Jennifer
Hi Nancy
Thank you for taking the time to leave us such a fantastic review of your recent experience with RLE. We are thrilled to hear that you love your new prescription lenses. We appreciate that you chose choose RLE for your new prescription lenses. . We look forward to seeing you again soon.
Sincerely,
Jennifer
J
James Markham · 写过 1 条评价 · 已认证 · 体验于 2026-01-15 ·
★★★★★
速度
好,快,价格优惠,选择多样。 希望有一个运输选项,其中包含 UPS 或 USPS 的预付费运输箱
Replacement Lens Express 回复2026-01-20
Hello James
Thank you for taking the time to leave us such a wonderful review of your recent order with RLE. We are thrilled to hear that you love your new prescription lenses and our processes times. It was a pleasure working with you and I thank you for your suggestions about our website shipping! We look forward to seeing you again soon.
Sincerely,
Jennifer
Hello MJ
Thank you for taking the time to leave us such a fantastic review of your recent experience with RLE. We are thrilled to hear that you love your new RLE Clarity progressive prescription lenses. We appreciate your detailed and through review of our order process and how easy you found it to be. We look forward to seeing you again soon.
Sincerely,
Jennifer
M
Michael Tkach · 写过 1 条评价 · 已认证 · 体验于 2026-01-08 ·
★★★★★
快速高效
Replacement Lens Express 回复2026-01-15
Hi Michael,
Thank you for taking the time to leave us such a wonderful review of your recent order with RLE. We are thrilled to hear that you love your new RLE Classic digital Single Vision Prescription lenses . We appreciate that you have chosen RLE for your replacement prescprtion lenses and We look forward to seeing you again soon.
Sincerely,
Jennifer
Good Evening Maria
Thank you for taking the time to leave us such a wonderful review of your recent order with RLE. We are thrilled to hear that you love your new Eyezen+ Prescription lenses . We appreciate that you choose RLE for your replacement prescprtion lenses and We look forward to seeing you again soon.
Sincerely,
Jennifer
Good Afternoon Jason.
I am very sorry to hear that you received your packaged and the postal service damaged the box which has caused your frame to become bent. Please email us at info@replacementlensexpress with images of the box and your frame and we will be happy to find a resolution.
Thank you
Jennifer
Hello Kulwinder Singh
Thank you for taking the time to leave us a 5 star review of We look forward to working with you soon. Thank you again and we hope that you have a wonderful holiday season.
Sincerely,
Jennifer
K
Kyle Manuel · 写过 2 条评价 · 体验于 2025-12-15 ·
★★★★★
不错的平台
Replacement Lens Express 回复2025-12-15
HI Kyle,
Thank you for taking the time to review our website. We look forward to working with you soon.
Thank you again and we hope you have a wonderful holiday season.
Kind Wishes,
Jennifer
Good Morning Luis,
Thank you for leaving us a review about your recent order for custom made non-prescription sunglass lenses for your Own frame. I am very sorry to hear that your are unhappy with your new custom made non-prescprtion polarized sunglass lenses.
I see that you mention that you were expecting to receive Non-prescription lenses that have the authentic Ray Ban replacement sunglass lenses with the RB logo on them.
While I can certainly understand your confusion when you received your new sunglass lenses and they did not have the Ray Ban logo on them. The reason why you did not receive the Ray Ban logo on your new lenses is because you choose Custom non-branded prescprtion lenses instead of the Ray Ban non-prescription authentic sunglass lens replacements. If you had chosen the Ray Ban replacement lens option you would have not been required to mail your frame to us. This is because when the customer chooses to order the Ray ban replacement lenses option, the lenses are ordered and then mailed to the customer to insert yourself. These are 2 different options that are offered on our website and we have to go by what the customer has ordered. I am very sorry for the confusion. I
I did check with the Ray Ban manufacturer to see if there were any replacement lenses offered for your Ray Ban 3696 frame and unfortunately there are no polarized lens options available for this frame any more as the Ray Ban manufacturer has discontinued this frame. So the only available option to have new lenses made for your frame is the option you choose which is for High quality ( the same lens blanks that are used for prescription lenses) Ophthalmic non-prescprtion polarized lenses blanks that have to be made custom made and fit into your frame. Again I am very sorry for the confusion please do not hesitate to email me with any additional quesitons that you may have at [email protected]
Sincerely,
Jennifer
J
Jennifer Prew · 写过 2 条评价 · 已认证 · 体验于 2025-11-24 ·
★★★★★
超级快
超级快,远低于预计天数,并且始终保持高品质,我已经从这家公司收到了六双,它总是非常值得的!
Replacement Lens Express 回复2025-12-01
Hello Jennifer
Thank you for taking the time to leave us such a fantastic review of your recent order with RLE. We are thrilled to hear that you love all 6 pairs of your new prescription lenses and that you find our process easy and reliable. It was a pleasure working with you. We look forward to seeing you again soon. Thank you again and we hope that you have a wonderful holiday season.
Sincerely,
Jennifer
N
NC · 写过 1 条评价 · 已认证 · 体验于 2025-11-21 ·
★★★★★
高品质镜片
高品质镜片,优质服务
Replacement Lens Express 回复2025-12-01
Hello NC,
Thank you for taking the time to leave us such a fantastic review of your recent order with RLE. We are thrilled to hear that you love your new prescription lenses and our process. It was a pleasure working with you. We look forward to seeing you again soon. Thank you again and we hope that you have a wonderful holiday season.
Sincerely,
Jennifer
Good Morning Alex,
Thank you for taking the time to rate your recent experience with RLE. I am thoroughly disappointed that you received both pairs of your new lenses in such bad condition. I have personally emailed you to provide you with a remake of both pairs of lenses so that we can correct these errors for you and show you that this is not the quality that we ever want our customers to receive. I look forward to correcting our error and hearing back from you soon.
Thank you,
Jennifer
Hello Bob
Thank you for taking the time to leave us such a fantastic review of your recent order with RLE. We are thrilled to hear that you love your new Varilux Physio W3+progressive prescription lenses and our process. It was a pleasure working with you and I thank you for your suggestions about our website! We look forward to seeing you again soon. Thank you again and we hope that you have a wonderful holiday season.
Sincerely,
Jennifer